What a ******* d!ck

[yuppiejr]

So regardless of everything else, as soon as the operator and supervisor realized that the person who called was hysterical and that there was an imminent threat to someone's life why didn't they immediately dispatch police and an ambulance? They can spend all the time they want trying to talk him through helping her or at least calming the caller down down until help arrived? It's rather chilling to hear a 911 operator is "not trained" to dispatch EMERGENCY SERVICES and instead pissed away valuable minutes on the phone and basically let the woman die when they had the power to assist in the situation.

 

[Saulbadguy]

What kind of dumbass doesn't know the heimlich manuever?

 

[TraumaRN]

Originally posted by: Mill

Originally posted by: BrownTown
who, the boyfriend or the supervisor?

Honeslty, I'm listening it to it now and by far the most competant person so far has been the supervisor. The boyfriend is completey hysterical and freaked out. The operator just seems pretty useless, she keeps saying do the himleich maneuver, but never tells him what that is whereas the supervisor tells him what it is nearly as soon as he gets on. TBH it sounds just like the women inhaled a piece of steak and the guy tried to save her be he couldn't do anything either due to not understand what he was supposed to do or simply that the piece of steak was too far lodged in her throat. It doesn't really seems like there is anything the supervisor could have done to help the woman, what they needed was somebody at the scene and she was dead before anybody got there, they explain what to do, he said he did it wtf else are they suppsoed to do? The only bad thing here is stuff that happened AFTER the women was already dead (like the retadrd "another one bites the dust" remark and sleeping at the job). I would say that this story is mostly just media senstionalism, if you want to disagree that fine, but listen to the whole conversation first before you make some retarded post calling for this dudes head or something.

I think its just whever someone dies people try to look for a reason or try to blame someone, but honestly someones bad things jsut happen and there is NOTHING anybody could do. Maybe a trained professional could help here, but you are brain dead within minutes of losing oxygen supply, and we already know she was dead when they showed up. The guy freaked out, thats understandable, the woman trying to help probably should have explained the himlich maneuver earlier, but its always easy to say that in handsight. The supervisor also could have taken over sooner, but again, hindsight is 20/20, and in the end he did what they said and still could not dislodge the obstruction so it wouldn't have mattered anyways.

Why can't you folks see the big picture? He's supposed to be better trained and more competent since he is a supervisor. He SHOULD be dealing with hysterical callers if his poorly trained operator cannot. Isn't that his fvcking job? He didn't get on the line until almost 5 minutes into it all.

Hindsight is 20/20? This guy is my neighbor feeding my dog and didn't give him enough. This is a TRAINED PROFESSIONAL that could not or would not do the job he is assigned. And to boot, he was callous and apparently apathetic (sleeping on the job). WTF should someone be in that position if they don't want to deal with hysterical callers or those in an emergency. He doesn't work for Dell -- he works for 911 and is a supervisor. This operator obviously did not have correct training (that he was probably supposed to provide).

I think it is hindsight for you to sit back and judge the boyfriend. Have you ever set there and watched your fiancé choke to death? I'm sure you'd remain real stoic, pal.

Finally, there was no one at the scene because the operator wasn't trained in doing an emergency dispatch, and ole Cookie was over there sleeping because "I don't want to talk with a hysterical caller."

My God, the apathy of some folks (including yourself). I'm trying not to be sanctimonious, but don't get a goddamn life or death job that requires training and crisis management if you are an inept fool and a callous son of a bitch. Is that too much to ask? That someone have a modicum of dignity and intelligence in an important job that I fvcking pay for? I've seen people flip out over a CSR at Best Buy or Dell -- or a shipping company like UPS/Fedex) for 1/1000 of what this prick did.

Some of you need a dose of perspective. Imagine that was you and your fiance was choking. Look, I'm not denying that the caller didn't sound like the brightest guy, but I'm sure many of us would look like complete morons if we were watching a loved one die and we went into shock or didn't have the ability to help. Some of you need humanity, and the rest need perspective. Imagine how easily things could have been different if the staff had been competent, well trained, compassionate, and receptive to helping instead of acting like fools. Perhaps they'd be getting a medal right now for saving someone's life.

Thank you Mill for posting exactly what I was thinking. I work in an ER in one of the best trauma ER's in the country and it is the JOB of that dispatch supervisor to calm that man down. 99% of people in emergencies flip out and freeze up and dont know what to do because they become overwhelmed by the situation, it's obvious thats what happened to the boyfriend. The supervisor should burn in hell for what they did. Hysterics are part of working the 911 dispatch or in an ER or EMS we're trained to deal with it and calm people down not be callous and say another bites the dust and laugh about it

 

[dmcowen674]

Originally posted by: Mill
Text

Pay minimum wage, get minimum help.

 

[DaShen]

Originally posted by: Astaroth33
That guy is a waste of oxygen.

Yeah someone should have him choked to death.

 

[TraumaRN]

Originally posted by: dmcowen674

Originally posted by: Mill
Text

Pay minimum wage, get minimum help.

I'm calling you out on that one because it's bullsh!t as well. Again I work in a busy trauma hospital ER and deal with EMS types all the time and 99.99999% of them are dedicated, fairly well to extremely well trained professionals and their wage has nothing to do with it. Blaming how much they do or don't get paid is bullsh!t because if it's in their personality to act like that then they will whether they make 30K a year or 300K a year. We are in the process of firing a nurse thats been with us for 15 years....she makes 80-90K a year but lately she's literally been picking verbal fights with patients just so we have to call security and restrain patients...she thinks it's funny, obviously management didn't.

Point is you always have bad apples but to blame something like their wage is bull. This supervisor is a tool and deserves to be fired and charged pressed against her, something like gross negligence or something along those lines would be appropriate.

 

[LegendKiller]

For the people who keep saying "But...but...but...he was hysterical!"

Have you ever been in a situation where you don't know what to do, you are scared somebody will die, and nobody will help you?

A few years ago I had a major knee surgery. A few days later I was taking a shower and I passed out. A combination of the drugs, the warm water, and the activity, caused what they later called a Vasal Vagal, feinting after there wasn't enough blood getting to my brain, so my body fell in the shower, almost breaking open my rather large wound. I was white as a sheet, lips blue, bleeding from the jarred wound, and completely unresponsive.

My wife called 911 hysterical, she thought I was dead. The operator calmed her down, had her check to see if I had a pulse, counted the beats to see if my heart was going normally, breathing...etc.

They had an ambulence there within 5min.

It turned out to be nothing more than feinting, but it is pretty dang relevent here. Just because somebody is hysterical doesn't mean they shouldn't be helped. If anything it means that 911 should take it more seriously.

Granted they need to take in all information and make a call on that, but if somebody is choking to death and you treat it with indifference because the person on the phone is hysterical, you are a complete and utter moron. You are supposed to be a professional that is good at handling crisis and should be trained to deal with it. That is what you are paid to do, if you fail at it you shouldn't be paid. If you fail at it so horribly and are negligent, you should be held accountable.

 

[dmcowen674]

Originally posted by: DeathBUA

Originally posted by: dmcowen674

Originally posted by: Mill
Text

Pay minimum wage, get minimum help.

I'm calling you out on that one because it's bullsh!t as well. Again I work in a busy trauma hospital ER and deal with EMS types all the time and 99.99999% of them are dedicated, fairly well to extremely well trained professionals and their wage has nothing to do with it. Blaming how much they do or don't get paid is bullsh!t because if it's in their personality to act like that then they will whether they make 30K a year or 300K a year. We are in the process of firing a nurse thats been with us for 15 years....she makes 80-90K a year but lately she's literally been picking verbal fights with patients just so we have to call security and restrain patients...she thinks it's funny, obviously management didn't.

Point is you always have bad apples but to blame something like their wage is bull. This supervisor is a tool and deserves to be fired and charged pressed against her, something like gross negligence or something along those lines would be appropriate.

I was an EMT for 8 years so I know the system quite well thank you very much.

I wasn't refering to EMS in the field or ER.

911 Centers are frequently treated like a Telemarketing position at minimum wage and that is a fact. Sorry. Pay minimum wage, get minimum help. applies.

 

[BrokenVisage]

Originally posted by: astroidea

Originally posted by: BrownTown
who, the boyfriend or the supervisor?

Honeslty, I'm listening it to it now and by far the most competant person so far has been the supervisor. The boyfriend is completey hysterical and freaked out. The operator just seems pretty useless, she keeps saying do the himleich maneuver, but never tells him what that is whereas the supervisor tells him what it is nearly as soon as he gets on. TBH it sounds just like the women inhaled a piece of steak and the guy tried to save her be he couldn't do anything either due to not understand what he was supposed to do or simply that the piece of steak was too far lodged in her throat. It doesn't really seems like there is anything the supervisor could have done to help the woman, what they needed was somebody at the scene and she was dead before anybody got there, they explain what to do, he said he did it wtf else are they suppsoed to do? The only bad thing here is stuff that happened AFTER the women was already dead (like the retadrd "another one bites the dust" remark and sleeping at the job). I would say that this story is mostly just media senstionalism, if you want to disagree that fine, but listen to the whole conversation first before you make some retarded post calling for this dudes head or something.

I think its just whever someone dies people try to look for a reason or try to blame someone, but honestly someones bad things jsut happen and there is NOTHING anybody could do. Maybe a trained professional could help here, but you are brain dead within minutes of losing oxygen supply, and we already know she was dead when they showed up. The guy freaked out, thats understandable, the woman trying to help probably should have explained the himlich maneuver earlier, but its always easy to say that in handsight. The supervisor also could have taken over sooner, but again, hindsight is 20/20, and in the end he did what they said and still could not dislodge the obstruction so it wouldn't have mattered anyways.

Totally agreed. The supervisor definitely dealed with the situation much better than the useless operator.
And the fact that he sleeps on the job clearly has nothing to do with the boyfriend's situation.
I mean, I don't think he deserves his job with his whole attitude, but it's clearly added for media sensationalism.

x2

 

[TraumaRN]

Originally posted by: dmcowen674

Originally posted by: DeathBUA

Originally posted by: dmcowen674

Originally posted by: Mill
Text

Pay minimum wage, get minimum help.

I'm calling you out on that one because it's bullsh!t as well. Again I work in a busy trauma hospital ER and deal with EMS types all the time and 99.99999% of them are dedicated, fairly well to extremely well trained professionals and their wage has nothing to do with it. Blaming how much they do or don't get paid is bullsh!t because if it's in their personality to act like that then they will whether they make 30K a year or 300K a year. We are in the process of firing a nurse thats been with us for 15 years....she makes 80-90K a year but lately she's literally been picking verbal fights with patients just so we have to call security and restrain patients...she thinks it's funny, obviously management didn't.

Point is you always have bad apples but to blame something like their wage is bull. This supervisor is a tool and deserves to be fired and charged pressed against her, something like gross negligence or something along those lines would be appropriate.

I was an EMT for 8 years so I know the system quite well thank you very much.

I wasn't refering to EMS in the field or ER.

911 Centers are frequently treated like a Telemarketing position at minimum wage and that is a fact. Sorry. Pay minimum wage, get minimum help. applies.

I know the system as well I'm working in it as well. I know how the dispatchers can be treated but the point is the whole pay minimum wage get minimum help is BS because 99.99999% of the time thats not true and they act professional and helpful and this was the .00001% of the time where the dispatcher or rather dispatch supervisor thought it OK to let someone die because the caller was hysterical reaction to the fact that his girlfriend was dying.

 

[ForumMaster]

what a bastard! i hope he's charged with killing atleast!

 

[DrPizza]

Originally posted by: dmcowen674

Originally posted by: DeathBUA

Originally posted by: dmcowen674

Originally posted by: Mill
Text

Pay minimum wage, get minimum help.

I'm calling you out on that one because it's bullsh!t as well. Again I work in a busy trauma hospital ER and deal with EMS types all the time and 99.99999% of them are dedicated, fairly well to extremely well trained professionals and their wage has nothing to do with it. Blaming how much they do or don't get paid is bullsh!t because if it's in their personality to act like that then they will whether they make 30K a year or 300K a year. We are in the process of firing a nurse thats been with us for 15 years....she makes 80-90K a year but lately she's literally been picking verbal fights with patients just so we have to call security and restrain patients...she thinks it's funny, obviously management didn't.

Point is you always have bad apples but to blame something like their wage is bull. This supervisor is a tool and deserves to be fired and charged pressed against her, something like gross negligence or something along those lines would be appropriate.

I was an EMT for 8 years so I know the system quite well thank you very much.

I wasn't refering to EMS in the field or ER.

911 Centers are frequently treated like a Telemarketing position at minimum wage and that is a fact. Sorry. Pay minimum wage, get minimum help. applies.

I've gotta agree with Dave on this one... the people who are actually hands on are generally some of the most dedicated people around (even, if not especially, volunteers who work with local volunteer fire departments.) However, the dispatch job around here is just a simple civil service position. A couple of the people I've dealt with are buffoons. I reported to one dispatcher that someone was attempting to break into [company name.] "What's the location of that company?" "Corner of 15th and State" Now, State Street is one of the two main drags in the city, and the road that the dispatcher is on. The entire west end of the city is the streets (numbered consecutively) 1st through 28th. But, apparently this wasn't good enough for the dispatcher - "what's it near?" "Hey, I have a better idea. Why don't you tell the police that I've got some free pizza for them down to [restaurant name] and to stop by and pick it up. Then, when they get here, I'll just point to the guy breaking into the other business." "Where's [restaurant name]?" (This is in a very small city, barely large enough to call itself a city.)

 

[clarkey01]

Originally posted by: dbk
Lawsuit.

 

[911paramedic]

Dispatchers in my centers were all people that currently, or previously, worked in the field. EMD dispatch is new in some areas, like this one obviously, so she should have had a DECENT supervisor to walk her through it.

For those that don't know, EMD is when the dispatcher tries to explain medical procedures over the phone with a "flip book". If somebody is choking, they flip to the "choking" tab and there is a sheet with instructions on how to do the procedure, same with cpr, bleeding, childbirth, etc. In more rural communities (if the nearest fire station was ~8 miles away, it's rural) this may just be catching on, just like 911 did. Luckily my dispatch centers had standards and WAS NOT an entry level position, this one may have been.

Sad story, that stupervivor is going to get his ass handed to him in court. He may even see criminal charges, He basically withheld medical treatment.

 

[AznAnarchy99]

Originally posted by: BrokenVisage

Originally posted by: astroidea

Originally posted by: BrownTown
who, the boyfriend or the supervisor?

Honeslty, I'm listening it to it now and by far the most competant person so far has been the supervisor. The boyfriend is completey hysterical and freaked out. The operator just seems pretty useless, she keeps saying do the himleich maneuver, but never tells him what that is whereas the supervisor tells him what it is nearly as soon as he gets on. TBH it sounds just like the women inhaled a piece of steak and the guy tried to save her be he couldn't do anything either due to not understand what he was supposed to do or simply that the piece of steak was too far lodged in her throat. It doesn't really seems like there is anything the supervisor could have done to help the woman, what they needed was somebody at the scene and she was dead before anybody got there, they explain what to do, he said he did it wtf else are they suppsoed to do? The only bad thing here is stuff that happened AFTER the women was already dead (like the retadrd "another one bites the dust" remark and sleeping at the job). I would say that this story is mostly just media senstionalism, if you want to disagree that fine, but listen to the whole conversation first before you make some retarded post calling for this dudes head or something.

I think its just whever someone dies people try to look for a reason or try to blame someone, but honestly someones bad things jsut happen and there is NOTHING anybody could do. Maybe a trained professional could help here, but you are brain dead within minutes of losing oxygen supply, and we already know she was dead when they showed up. The guy freaked out, thats understandable, the woman trying to help probably should have explained the himlich maneuver earlier, but its always easy to say that in handsight. The supervisor also could have taken over sooner, but again, hindsight is 20/20, and in the end he did what they said and still could not dislodge the obstruction so it wouldn't have mattered anyways.

Totally agreed. The supervisor definitely dealed with the situation much better than the useless operator.
And the fact that he sleeps on the job clearly has nothing to do with the boyfriend's situation.
I mean, I don't think he deserves his job with his whole attitude, but it's clearly added for media sensationalism.

x2

So by dealing with the situation, that means not dealing with it at all? He said he didnt want to get on the phone with him because hes hysterical. Then after he did he barely even persisted in trying to help dropping the phone saying see hes not listening.