Western Digital RMA Service

[venk]

How is EDs good old RMA service? How long will it take for them to send me a replacment drive? Will it be a new drive or a refurbished one ? Anyone bad experiances ?

 

[EricFate]

Quick and painless. On the West Coast it's usually around a 3 day turn around.

Probably because the models they were pumping out two years back gave them so much RMA practice.

 

[Budman]

WD rma service is great,like EricFate says Quick and painless.

The last time I send a drive in it took less than a week to get a replacement.

 

[MrBond]

WD was always very good for me. I'd call, get a cross ship RMA, have a new drive the next day (or the day after), replace it and send mine back in the box they sent theirs in. Never more then 3 days of downtime.

 

[odog]

while turn around may be good....

policy sucks... get ready for a refurbished replacement, and this is the good part the refurbed drive i believe has a good ole 90 warranty... not sure about that last part but you will be getting a refurbed drive.