they didnt take my print out, said i have to come in with an actual cut-out coupon from the paper.
That's total BS! Take a look at the page that Allisolm linked for us. It says to take advantage of in-store, print and present... The printout should've even had a compusa.com address printed on the bottom of the page. Why in the world wouldn't they take a printed coupon for an in-store deal printed off of their own site? The CSR's you dealt with were unfortunately misinformed. In the future, you will have to think about overcoming an objection like that before you even leave your house. Now.. I could see CUSA rejecting a printed .jpg of the ad that someone posted somewhere on the internet, but this came from CUSA's site.
I printed two of the sheets and used both. I did have the ad, but didn't end up using it because it would've been more of a hassle tearing the ad than using the printed sheet. I purchased the first hard drive, walked out to the car, grabbed a second printed sheet and then walked back in and bought a second drive. The CSR at CUSA said that technically, you can only have one coupon per person, but I will let it slide. I told him to tell me where it says that it is limited to 1 coupon per person? I knew that he was being nice, but I wanted to call him on his policy. It just says 1 coupon per item, not person. If they wanted it to be one coupon per person, they should've included it in their disclaimer.
I didn't want to argue with the guy, but I wanted to call him on his policy. I mean, more than half of the deals that we do here involve finding loopholes in the store's policy. You have to learn the ins and outs and then grow some balls (sorry gals) to stand up to the store CSR's and managers if they don't abide by these policies.
Another tip is not to take no from someone that has no authority to say yes. If the CSR is clueless, ask to speak to a manager. I did this one time at CUSA on a price match. The CSR walked over to the manager to ask about the price match and the CSR came back and told me that there weren't any of the competitors stores within 2 miles. I thought that it was BS, so I walked over and talked to the manager myself. There was a competing store within 5 miles and asked the manager where it was written that the store had to be within 2 miles. He couldn't give me an answer and ended up buckling and telling me, "Well.. I'll just do it this one time for you". Yeah.. Whatever..
Anyway..
Sal
