I'm not surprised that we occasionally find this sort of thing, so that the anecdotal facts of the matter destroy public trust and respect in our institutions and in the people who work for those institutions.
I was taking care of my bedbound elderly Moms. I needed help. I thought I would croak I was working so hard after my brother died. I finally got together what it took to apply for VA Spousal benefits for my Moms -- because my father had served four years in WWII before he died in 1957.
I am so grateful for VA. I am so grateful to the people who helped me firsthand from VA. Part of VA's arrangement allowed you to send an "intention to file" your claim which they would receive by such and such a date. Once you filed the 30-page application and it was accepted, they would reimburse the monthly amount of the claim from the time you sent the intention letter to the time you received the first deposit of "Aid and Attendance" benefits. So we were supposed to receive a check for $3,500 in that regard. Someone in the local post office stole it. There had been a rash of these thefts in the last year and in my local community.
They eventually got us the money, and I'm hoping that Treasury, VA and the USPS were able to identify the thief and terminate his/her operations.
This is a sign of our times. It is a sign of our national character. While most government employees are honest and take their jobs seriously, individuals like the one in the video and the one who stole our check go astray.
And why would they do that? Well, for starters, half the electorate that voted elected a criminal as president. We're never going to be "Great Again" when average citizens behave this way. What way was that? Well, electing a criminal, first. And second, ignoring normal moral behavior out of petty greed and a sense that the person is inconsequential and will never be identified.