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Weirdest printer error - Help!

K

Kenazo

Lifer
Ok, so here's the error:

How it should look: PDF
How it does look: PDF2

So, we have a problem with a small ap we have for printing T4 and T5 tax forms (we're in Canada). It should be printing a form that looks like that first PDF (sans "Demo"), but for some reason it blocks out all sorts of stuff as shown in the 2nd PDF. We run a windows 2003 terminal server set up, and it's only on that computer that it's an issue. If I install the program on a standalone computer it prints fine!

It's weird, b/c if you highlight the text on those PDF's you can see that there is text behind the black boxes. So, it's like the printer driver or something reads those boxes as solid black rather than printing things properly.

It does this regardless of which printer we try printing to, from within termserv. Any standalone computer with the program installed can print to any printer fine.

Any ideas?
 
It doesn't sound like this is the issue, but for what it's worth, I've had that happen when I select "Print in Grayscale" under my printer properties.
 
Found this on a tips page:

Large PDF documents require sufficient memory in your printer in order to print correctly. For example, if your laser printer has only one MB of total memory, reversed-text blocks may print as solid black with no message given by the printer if the printer is set for high quality printing. This problem may be satisfactorily solved by setting the printer resolution to a lower value, for example, "medium" or 150 dots-per-inch.

 
It's not a PDF file that i'm printing. I'm printing from just a normal program. I think it uses a tiff image for the background, then places the #'s and text over that. Irregardless of which printer I try printing to (including our cutepdf printer), it comes out with those blocks.
 
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