<Lifted> Hi, I need to know if my company has an account with you hosting our websites, or if the sites are managed by another company.
<1&1 Support> What are the domain names
<Lifted> abc.com & xyz.com
<1&1 Support> Sir, those sites are registered with Network Solutions, I can't help with them
<Lifted> :hmm: /followed by brief lesson in the difference between DNS and web hosting
* 15 mins later *
<1&1 Support> Sir, the names you gave me are registered at Network Solutions so I cannot bring up your account. Our system will not let us find your account.
<Lifted>
* back on hold now waiting for level 2 Indian support person.
<1&1 Support> What are the domain names
<Lifted> abc.com & xyz.com
<1&1 Support> Sir, those sites are registered with Network Solutions, I can't help with them
<Lifted> :hmm: /followed by brief lesson in the difference between DNS and web hosting
* 15 mins later *
<1&1 Support> Sir, the names you gave me are registered at Network Solutions so I cannot bring up your account. Our system will not let us find your account.
<Lifted>
* back on hold now waiting for level 2 Indian support person.
Facebook
Twitter