wd80 won't fail diagnostics

[BZ]

I'm almost sure this drive is failing - but now that I've revived it and rescued my data, it seems to be working fine. Can I / Should I RMA it? It's a WD800BB with 2 months left on the warranty. It worked fine until a couple of months ago when it started clicking and freezing the system (just a data drive though). On reboot it would not be recognized. I disconnected it until I could free up some space to copy the data, got the data off, used it for a while and then it had some more clicks and froze. Then I had a lot of trouble reviving it to erase what was still on there before RMAing. It wasn't recognized as secondary slave (jumper is set for slave) so I tried it in my cheapo removable drive case data pro mobile rack as primary slave and it still wasn't recognized. I connected it to primary slave without the mobile rack and it worked fine.

Now I've tried the WD diagnostics a bunch of times and it keeps passing. I've written zeroes to it, I've tried to stress the disk by copying and deleting lots of files, and now there are no problems.

If it's a problem with the mobile rack (other drives work fine in it) then why didn't secondary slave work? Does it sound like this disk is fine? If I send it back are they going to just send it right back to me?

thanks for help

 

[egale]

Wow, a drive that magically healed itself! I wouldn't trust it and try and RMA it. I don't think they will even bother to test it and just send you a new/refurb.

 

[NokiaDude]

RMA it, just because the platters are error free, doesn't mean the controller coard or somethin else isn't.

 

[CrackRabbit]

only problem with trying to RMA it is that WD asks for an error code before they will RMA it.

 

[BZ]

ok - I'll try to send it in, see what they say.

thanks for the advice

 

[DeviousTrap]

Originally posted by: CrackRabbit
only problem with trying to RMA it is that WD asks for an error code before they will RMA it.

Never needed one of those when I did a advanced RMA online (they send you a drive, and once you get it you send the old one back)

 

[Boonesmi]

Originally posted by: DeviousTrap

Originally posted by: CrackRabbit
only problem with trying to RMA it is that WD asks for an error code before they will RMA it.

Never needed one of those when I did a advanced RMA online (they send you a drive, and once you get it you send the old one back)

yup, you dont need an error code to RMA it... just fill out the online rma form (either standard or advanced) and you wont have any problem getting the RMA approved

 

[sniperruff]

Originally posted by: Boonesmi

Originally posted by: DeviousTrap

Originally posted by: CrackRabbit
only problem with trying to RMA it is that WD asks for an error code before they will RMA it.

Never needed one of those when I did a advanced RMA online (they send you a drive, and once you get it you send the old one back)

yup, you dont need an error code to RMA it... just fill out the online rma form (either standard or advanced) and you wont have any problem getting the RMA approved

ditto