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Question WD RMA

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pcslookout

Lifer
How long does it normally take for Western Digital to process a RMA ? General RMA not the Advanced RMA. I could of done Advanced RMA but it was not required but maybe I should have. Oh well. Not an emergency. Still curious.
 
By the way I hear advanced RMA changed a little. They still send you a drive first but you have to send the old drive back even before you receive the new one. Well the recertified drive.
 
pcslookout said:
By the way I hear advanced RMA changed a little. They still send you a drive first but you have to send the old drive back even before you receive the new one. Well the recertified drive.
Click to expand...

That seems strange. The way it worked the last time I advance RMA'd a WD drive (like 7 or 8 years ago), I had to provide a credit card number and if the failed drive didn't arrive (or maybe it was ship) within 30 days they would charge the provided credit card.

The drive they shipped arrived in 2-3 days. I imagine a regular RMA process would take as long as the speed of the shipping you used + 1-2 days to receive your drive then send out the replacement + 2-3 days shipping from WD to you.
 
solidsnake1298 said:
That seems strange. The way it worked the last time I advance RMA'd a WD drive (like 7 or 8 years ago), I had to provide a credit card number and if the failed drive didn't arrive (or maybe it was ship) within 30 days they would charge the provided credit card.

The drive they shipped arrived in 2-3 days. I imagine a regular RMA process would take as long as the speed of the shipping you used + 1-2 days to receive your drive then send out the replacement + 2-3 days shipping from WD to you.
Click to expand...

Your right I left that part out.
 
What drive did you have to RMA? I am just curious what happened. Best of luck with the replacement.
 
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