Warranty Rant

[v-600]

My Surface pro's battery died after 2 months. MS will fix under warranty with no problem. I am currently out of the country so had to post it back to the UK. Wrapped in card, bubble wrap etc but the screen gets damaged in transit. Now its out of warranty and I have to pay £260 for repairs.

If the battery hadn't died, I'd have no reason to return the device. GRRRRRR!

 

[Zodiark1593]

Goddamn, that sucks. Any chance you can file a claim from the shipper? Not sure what options there are in the UK, but here, packages of undeclared value are insured up to $100 by default. (Declared value items get full coverage at slightly greater expense). At least hopefully, take some of the sting from the repair bill.

On a different note, those boxes go through some startling abuse. Oftentimes, they look like they've been used as punching bags.

 

[lxskllr]

This is...

Why I want a removable battery in everything

and why I favor cheap devices, especially with portables.

 

[sweenish]

If I were shipping a $1000+ device, I'd package it really well, and insure it.

This is not a warranty rant. This is you not taking proper precautions.

 

[rudeguy]

If I were shipping a $1000+ device, I'd package it really well, and insure it.

This is not a warranty rant. This is you not taking proper precautions.

I do agree with you but the root problem is MS used really cheap glass on these. Saying they are brittle is an understatement. If you didn't know that in advance, it would be easy to not use the right packaging.

SP 3s are great but MS is making way more on screen repairs than the units themselves. I just had to pay $300 to have the owner's screen fixed.

 

[v-600]

If I were shipping a $1000+ device, I'd package it really well, and insure it.

This is not a warranty rant. This is you not taking proper precautions.

Unfortunately I have to agree with you. I thought it was packaged enough, but obviously not. The insurance using post from Nepal is more of a problem but we live and learn. Still bloody annoying.

 

[sweenish]

I do agree with you but the root problem is MS used really cheap glass on these. Saying they are brittle is an understatement. If you didn't know that in advance, it would be easy to not use the right packaging.

SP 3s are great but MS is making way more on screen repairs than the units themselves. I just had to pay $300 to have the owner's screen fixed.

First I'm hearing of this.

But I don't have any information beyond the OG SP. I remember watching drop tests of that one, and I know they've switched digitizing technology since then, along with that fancy binding tech to make the screen appear closer to the surface.