- Nov 22, 2008
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I am not sure if I should be happy or mad?
It’s almost 6 years old dishwasher, Maytag, came with the new house, I paid extra ~170 for 5 year extended warranty. 5 years went by, no issues. I paid another $185 for another 5 years. Couple of months into the sixth year the buttons (they are touch buttons) stopped working, repair company came it, replaced the panel and everything was fine and dandy for about 6 months, after that same problem again. Called Maytag, they send the repair company, they confirmed that it’s the same problem and have to order the parts in, 3 days later I get a call from the repair company saying that the repair was denied by the Maytag and that they will call me. I call them up immediately, and they said that the repair cost was more than the cost/worth of the appliance so they won’t be fixing it anymore, they will send me a check for 75% of the cost of the new appliance and terminate the contract.
Funny part is, Dishwasher is not totally broken, there are buttons on top of the door with which you can choose the cycle and stuff, those buttons are not responding at all. Then there are couple of buttons on the front that allow you to start and set timer, they are working just fine, using them I can run the dishwasher and it will run the “Normal” cycle, which is the only cycle we typically use.
Few ways of looking at it –
1. If I replace the dishwasher I will be paying close to $400 + $175 – $325 = $250, extended warranty included. Whereas I was expecting to pay nothing and not have to spend anything for the next 4 years, so I am not so happy…
2. Don’t do anything keep running the dishwasher in normal cycle = $352 profit (provided it keeps running for a few more years) - I am sorta happy
3. Buy the panel myself for fleabay and fix it, with $325 I think I can probably repair it twice at least.
So? Who would you feel if it was to happen to you and what should I do? Dishwasher is used moderately, 2 -3 times a week.
It’s almost 6 years old dishwasher, Maytag, came with the new house, I paid extra ~170 for 5 year extended warranty. 5 years went by, no issues. I paid another $185 for another 5 years. Couple of months into the sixth year the buttons (they are touch buttons) stopped working, repair company came it, replaced the panel and everything was fine and dandy for about 6 months, after that same problem again. Called Maytag, they send the repair company, they confirmed that it’s the same problem and have to order the parts in, 3 days later I get a call from the repair company saying that the repair was denied by the Maytag and that they will call me. I call them up immediately, and they said that the repair cost was more than the cost/worth of the appliance so they won’t be fixing it anymore, they will send me a check for 75% of the cost of the new appliance and terminate the contract.
Funny part is, Dishwasher is not totally broken, there are buttons on top of the door with which you can choose the cycle and stuff, those buttons are not responding at all. Then there are couple of buttons on the front that allow you to start and set timer, they are working just fine, using them I can run the dishwasher and it will run the “Normal” cycle, which is the only cycle we typically use.
Few ways of looking at it –
1. If I replace the dishwasher I will be paying close to $400 + $175 – $325 = $250, extended warranty included. Whereas I was expecting to pay nothing and not have to spend anything for the next 4 years, so I am not so happy…
2. Don’t do anything keep running the dishwasher in normal cycle = $352 profit (provided it keeps running for a few more years) - I am sorta happy
3. Buy the panel myself for fleabay and fix it, with $325 I think I can probably repair it twice at least.
So? Who would you feel if it was to happen to you and what should I do? Dishwasher is used moderately, 2 -3 times a week.
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