*WARNING* Dell.com Fraud/SCAM via e-mail

[joshs2345]

I placed a dell.com order for a laptop about 36 hours ago, and this afternoon I received the following e-mail (marked as High Priority):

Return-Path: <Mikki_Lehnick@Dell.com>
Received: from AUSADMMSRR503.aus.amer.dell.com ([143.166.83.90] verified)
by fiberio.net (CommuniGate Pro SMTP 3.2b5)
with SMTP id 1994082 for XXXXXXXX; Tue, 10 Sep 2002 14:37:48 -0700
Received: from 143.166.227.176 by AUSADMMSRR503.aus.amer.dell.com with
ESMTP (Tumbleweed MMS SMTP Relay (MMS v4.7); Tue, 10 Sep 2002 16:34:
19 -0500
X-Server-Uuid: 91331657-2068-4fb8-8b09-a4fcbc1ed29f
Received: by ausxc08.us.dell.com with Internet Mail Service (5.5.2650.21
) id <RVG9LA8M>; Tue, 10 Sep 2002 16:25:05 -0500
Message-ID: <2304B23E2967EF4EA5B1DCB25F01147101728767@AUSXMPC109.aus.amer.dell.com>
From: Mikki_Lehnick@Dell.com
To: XXXX@XXXXXX
Subject: Cust #: 18766774
Date: Tue, 10 Sep 2002 16:34:17 -0500
Importance: high


Please reference your order number [deleted]
We need your help!

Thank you for your online order, however, we were not able to obtain
authorization on your credit card (AmEx) for this purchase. Please
understand that this may happen for several reasons including billing
address discrepancies, credit card information discrepancies, or a daily
limit on a debit card. Please contact your issuing bank to resolve this
issue, since these details are not shared with Dell. Once you have contacted
your bank, reply to me by return email.

If you are paying with a debit card, please respond to this email with the
daily spending limit. We can run your card up to 3 consecutive days to
obtain the full amount of your purchase. Every debit card has a daily limit.
It can be from 200.00 to 5000.00. Please verify the daily limit before
contacting either me or the online team.

We will need to verify the credit card information before re-processing the
order;

Credit Card Number:
Type of card:
Name as it appears on the Card:
Billing address:
Expiration Date:
**Customer ID Number :

When replying by email, please include all the requested information.

E-Commerce Payment Services
** If you require assistance with your online order, other than payment
issues, please call our sales department at 877-284-3355 or click on this
link:

www.Dellcustomerservice.com

**The Customer ID for Master Card and Visa can be found on the back of the
card, in the signature strip - it is the last 3 numbers. If it illegible
please let me know. The American Express Customer ID is printed on the front
of the card above the credit card number.


[end e-mail]

www.dellcustomerservice.com
Registrant:
Administrator DNS
5201 Kingston Pike, Suite 6301
Knoxville, TN 37919
US

Domain:
Dellcustomerservice.com

Administrative Contact:
DNS Administrator (DA574-IYD)
Administrator@PopularEnterprises.com
PopularEnterprises LLC
5201 Kingston Pike Suite 6301
Knoxville, TN 37919 US
+1.4075409360
+1.4075409360 (FAX)

Technical Contact:
DNS Administrator (DA574-IYD)
Administrator@PopularEnterprises.com
PopularEnterprises LLC
5201 Kingston Pike Suite 6301
Knoxville, TN 37919 US
+1.4075409360
+1.4075409360 (FAX)

Billing Contact:
DNS Administrator (DA574-IYD)
Administrator@PopularEnterprises.com
PopularEnterprises LLC
5201 Kingston Pike Suite 6301
Knoxville, TN 37919 US
+1.4075409360
+1.4075409360 (FAX)


Record created on November 12, 2000
Record last updated on June 19, 2002
Record expires on November 12, 2006


Domain Name Servers in listed order:
NS1.HIGHHOSTING.NET
NS2.HIGHHOSTING.NET


any suggestions? heheh

 

[razorweb]

anyone live near knoxville? I can send you a bat, or some old ISA cards, which may hurt more.

 

[feralkid]

So why is this fraud?

 

[MrBond]

There's a couple things very strange about this scam, you might want to call Dell.

First of all, how did they know you ordered a laptop from Dell?

Second of all, how did they know what kind of CC you used? Or wasn't it an amex card you used to place the order?

Edit: That 888 number isn't listed on Dell.com under Contact either.

If thats your order number, I'm guessing one of two things:

1: Dell got hacked, but the CC info was stored somewhere they couldn't break into, so they stole a customer list and spammed out trying to get the customer's CC numbers.

2: This is actually a legit email about your order. I can't seem to do a whois lookup on dell.com to check and see if the registrant info is the same for both domains, so we can't check that way.

 

[FatDragonn]

lol, that's no fraud. give them a call to update your info.

<Mikki_Lehnick@Dell.com>

mikki is a customer service rep w/dell, i've gotten emails (order confirmation) from her before.

"Received: from ausoladrems1 (ausoladrems1.us.dell.com [143.166.40.179])
by smtp2.us.dell.com (8.11.2/8.11.0) with SMTP id fAAETCa13805 for
<deleted>; Sat, 10 Nov 2001 08:29:12 -0600
Date: Sat, 10 Nov 2001 15:31:39 +0000 (GMT)
From: Dell OnLine Sales <Mikki_Lehnick@dell.com>
Subject: Dell Computer - Order Information"

 

[joshs2345]

*VERY* sketchy if it isnt fraud

and yes I used Amex

 

[ElFenix]

dellcustomerservice.com doesn't load up for me... or maybe the proxy shut down my connection just now...

 

[razorweb]

whatever you do, dont email any cc info...you might as well grab your ankles.

 

[nick1979]

The order has probally been canceled. Just call and find out if they sent the email before reporting a scam. Its not a scam. I've see emails like this from Dell before. No don't email your cc info. Just call em.

 

[richd111]

That has happened to me before. I refused to reply with info in an email, so I just called. I don't know why they would be so stupid as to expose their unwitting customers like that.

This happened to me almost 2 years ago. I see Dell has not improved this process in all that time.

No scam.

 

[EvanGeliSt]

Originally posted by: nick1979
The order has probally been canceled. Just call and find out if they sent the email before reporting a scam. Its not a scam. I've see emails like this from Dell before. No don't email your cc info. Just call em.

sound advice. agreed. Calling is definitely more safe.. make sure you have their rep # or someting on the safe side

 

[Replay]

Please change the title, and/or request that this post be locked.

 

[tazmania99]

ROFL~~~

This is not a fraud! If you feel scared, call Dell to update your info.

 

[Mthrboard]

The last time I had an order problem with Dell, I got a similar e-mail...although it didn't say anything about replying with CC info:


From: US_Outsource_CCOP@Dell.com

8/23/2002 (Order Placed on 8/23/2002)

Thank you for shopping with Dell Computers. While processing your order, we
were unable to obtain credit card authorization from your bank or credit
card company for this purchase.

There are numerous reasons why the authorization may not have been obtained.
Your financial institution has not disclosed the reason for declining your
purchase with our company. Please contact your bank or credit card company
for further credit card resolution. There is a customer service phone
number to your bank or credit card company on the back of your credit card.
When the issue is resolved, call us at 877-819-3355 for further processing
assistance, please have your order number(s) ready when calling. This will
prevent your order from being cancelled on (8/27/2002).

As a valued customer we can provide you with the following alternate payment
methods:

Electronic Check-by-phone, American Express, Diners, Discover, MasterCard,
and Visa. If you would like to change your method of payment please call us
at 877-819-3355 for further service. Leasing or other payment options are
available by calling 800-915-3355 ext. 43784

We apologize for any delays you may have experienced. Below you will find
important reference numbers and contact information to make your return
experience a positive one. We look forward to hearing from you soon!

Dell Order(s) # <Deleted>

Credit Card Order Processing Dept # 877-819-3355
Monday - Friday (8am to 6pm) CST

Technical Support # 800-624-9896
24 Hours a day, seven days a week

Customer Service Support #800-624-9897
Monday - Friday (7am to 7pm) CST
Saturday (10am to 6pm) CST

www.dellcustomercare.com

 

[joshs2345]

regarldess of it being semi-legitimate from dell perhaps

the dellcustomerservice website does not exist, and isnt reg'ed by dell

and of all companies i'd expect dell to not have their CS's ask via e-mail for CC info, COMPLETE CC info

So I still believe it is some scam/fraud.

 

[SirChadwick]

I agree with you Josh and I also must say that I don't think this post should be locked quite yet. This may look like many emails that you people have received from Dell, but that's the point. It's how hackers work. They want to fool you anyway they can...sometimes even by putting legit information to lead you into their trap. The first obvious clue that this is not for real is the website www.dellcustomerservice.com. Why in the world would that be in the email? The hacker screwed up there. Second, Dell has never asked me for my CC in an email like that. Definately call them and let them know exactly what the email said. Then get back w/ us and let us know what they say. After all is said and done (and if it turns out to be a legit email) then this post should be deleted. However, I still think it looks very suspicious.

 

[joshs2345]

I agree. I've received emails from dell becuase of a typo in the CC info, and they look nothing like that

they always start out with thanking you, and saying that there was ap roblem in auth and asking you to call to verify

 

[Conscript]

I don't know about the rest of you guys, but i thought scam the moment I saw personal pronoun usage, such as "me". Dell customer service doesn't do this, and instead always uses "contact dell customer support, dell sales, etc". It's more professional.

 

[cmatthes1]

Hehhee, yeah, if you have a spending limit on your card they will need another card Who knows

 

[richd111]

Well there's one REALLY simple way to tell if this is a scam or not........





CALL MIKKI!!!!!!!