Below is my convo w/ the online CSR. Read from the bottom up.
Ketan: No, that is all. Thanks.
Krista: Is there anything else I can help you with?
Ketan: Ok, thank you very much for your help.
Krista: Yes. You will be charged the current amount and then have a separate credit of $20.00 on your credit card.
Ketan: Oh, so I will be charged the current amount and then have a separate credit amount charged to the card?
Krista: You will see a credit of $20.00 on your next credit card statement.
Ketan: so if I log onto My Account it will show with the corrected amount?
Krista: Is there anything else I can help you with?
Krista: I have applied that coupon to your order.
Ketan: Order number : ##########
Ketan: sure, just one second, let me complete the order.
Krista: Please finish your order and give me the order number. I will apply that coupon to your order.
Ketan: It's listed on the product page for item # 504517
Ketan: No, that is the only one.
Krista: Are you using other coupons?
Ketan: 79158
Krista: I apologize that you are having problems with that coupon. What is the coupon number?
Ketan: hello
Krista: Hello Ketan.
[Krista - Your Staples representative has joined the session.]
Please wait for the next available Staples representative.
Ketan: I am trying to place an order online and the system will not accept the coupon code even though the coupon is listed on the website.