w2k, wuaucpl.cpl error when installing SP4

[bluehorizon]

Getting an error saying wuaucpl.cpl is running when installing service pack 4 on w2k. I can't find the program in the task list. Tried closing all of the processes I could with no success. Nothing related to wuaucpl in the reg startup.

How can I get around this?

 

[Smilin]

Do a clean reboot once.

See if update.exe is running.

 

[bluehorizon]

I believe it starts once the update starts, but after unpacking the files for the service pack I get the error, and the upgrade cancels. I've tried in safe mode as well, same problem.

 

[bluehorizon]

any thoughts?

 

[bluehorizon]

Any suggestions would be much appreciated. We tried booting into DOS with a PE CD and renaming the file so it wouldn't run on boot. Got an Access Denied messaged (in DOS!). Couldn't change the attributes, access denied.

 

[Smilin]

Give MS a call. The normal $245 fee will be waived if you are having problems with a service pack. Ask for the Enterprise Platforms Support "Setup" team. I *guarantee* they will fix you. I've seen that error before but I don't have access to their internal KB any longer.

 

[exilera]

Guess I'll have to take your advice and give MS a call. Anyone have any other suggestions before I do so?

 

[Smilin]

It's painless bro, get it over with.

Here's the number even:

800-936-4900


Give them your product ID, tell them it's a service pack related issue and you want to talk to EPS Plat. Setup.

You gotta come back here and post the Props once they hook you up though

 

[exilera]

Originally posted by: Smilin
It's painless bro, get it over with.

Here's the number even:

800-936-4900


Give them your product ID, tell them it's a service pack related issue and you want to talk to EPS Plat. Setup.

You gotta come back here and post the Props once they hook you up though

On the phone now; we shall see!

 

[edfcmc]

well, did they hook you up or what? on pins and needles.

 

[metallibloke]

I had exactly the same problem not so long ago when trying to install the service pack from a CD. I copied the file to the hard drive and it worked fine.