w00t! Exchange box crashed and burned today!

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vi edit

Elite Member
Super Moderator
Oct 28, 1999
62,484
8,345
126
Originally posted by: Rogue
Originally posted by: vi_edit
You guys don't work for a small company full of accountants.

P&L sheets are 1.5 megs a piece and we get in about 30 of those a week...plus all the pictures we send back and forth for insurance needs, employment applications we get from our retail stores, insurance coverage forms that are emailed, ect.

This a fully independent company spread across half the US. We live off of email for the most part.

Sounds more like you need a document/file management system. Perhaps a file server running a searchable indexing service. I hate when people try to use Exchange/Outlook to manage files. All it does it make Exchange that much more of a critical asset that is far more prone to corruption and catastrophic data loss.

We looked at stuff like that, but after testing it out people still continued to use, and preferred just keeping it in outlook.
 

Viper GTS

Lifer
Oct 13, 1999
38,107
433
136
Originally posted by: DurocShark
Originally posted by: K1052
My mailbox size as of today: 471 MB

Muhahahahahahahahahahahahahahaha:evil:

Bleh. n00b

My mailbox size is 1.223GB.

:p

I just checked, my top user has a 7.7 gig mailbox.

Viper GTS
 

Viper GTS

Lifer
Oct 13, 1999
38,107
433
136
Originally posted by: Rogue
Originally posted by: vi_edit
You guys don't work for a small company full of accountants.

P&L sheets are 1.5 megs a piece and we get in about 30 of those a week...plus all the pictures we send back and forth for insurance needs, employment applications we get from our retail stores, insurance coverage forms that are emailed, ect.

This a fully independent company spread across half the US. We live off of email for the most part.

Sounds more like you need a document/file management system. Perhaps a file server running a searchable indexing service. I hate when people try to use Exchange/Outlook to manage files. All it does it make Exchange that much more of a critical asset that is far more prone to corruption and catastrophic data loss.

That is PRECISELY what my employer tries to do, Exchange is EVERYTHING for them.

Viper GTS
 

K1052

Elite Member
Aug 21, 2003
53,139
47,337
136
Originally posted by: DurocShark
Originally posted by: K1052
My mailbox size as of today: 471 MB

Muhahahahahahahahahahahahahahaha:evil:

Bleh. n00b

My mailbox size is 1.223GB.

:p

Hey, I did delete most of the stuff except for mail from 2004.

The admins get their panties in a bunch when I go over 1 GB.;)
 

PELarson

Platinum Member
Mar 27, 2001
2,289
0
0
Being slightly an*l retentive is a good thing with any MS product. No limit on the size of the mailbox but the contents of the inbox, deleted, and sent folders are kept for only 60 days. Our database hit 12gb (9 months ago) I started monthly monitoring, hit 13gb (beginning of January) I started testing the backup and defrag to make sure those pieces work, and next Friday I will do a offline defrag.
 

Thraxen

Diamond Member
Dec 3, 2001
4,683
1
81
Damn... our limit here at work is 25 MB and we start getting warnings at 20 MB. So most people are in the habit of using personal folders as a result, which I'm sure is a good thing from the view of those of you who are admins.
 

iamwiz82

Lifer
Jan 10, 2001
30,772
13
81
Originally posted by: Thraxen
Damn... our limit here at work is 25 MB and we start getting warnings at 20 MB. So most people are in the habit of using personal folders as a result, which I'm sure is a good thing from the view of those of you who are admins.

Until one of those gets hosed and then you have to deal with that.
 

Rogue

Banned
Jan 28, 2000
5,774
0
0
Originally posted by: Thraxen
Damn... our limit here at work is 25 MB and we start getting warnings at 20 MB. So most people are in the habit of using personal folders as a result, which I'm sure is a good thing from the view of those of you who are admins.

Yes and no on the personal folders. Most users, when they delete their PST file on their hard drive will run as fast as they can to your office assuming you can somehow restore the file they deleted. They are sadly mistaken when you explain that you DON'T backup their system hard drive and that recovering the deleted file is very time consuming and difficult (even though it might not be). This was my method of conditioning my little lab/pack rats on the lack of importance of their e-mail. Of course, if it were a law firm or accounting firm or something, things would be different.
 

ElFenix

Elite Member
Super Moderator
Mar 20, 2000
102,402
8,574
126
so MS has a limit in place that destroys the computer if you go beyond what the license says you can do :Q?!?!:Q
 

vi edit

Elite Member
Super Moderator
Oct 28, 1999
62,484
8,345
126
The problem I have is that I've got a bunch of nontechnical execs and upper management that don't carry around laptops and live and breate off of what they keep in their email. These guys are on the road 25 out of 30 days of the month and just hop onto OWA and check their email or pull up what they need.

The people that need to use .psts are people that really can't use them. :(

Or it could just be that I suck as an Exchange admin because my only training is a couple MCSE books on it. :frown:
 

loup garou

Lifer
Feb 17, 2000
35,132
1
81
Originally posted by: vi_edit
You guys don't work for a small company full of accountants.

P&L sheets are 1.5 megs a piece and we get in about 30 of those a week...plus all the pictures we send back and forth for insurance needs, employment applications we get from our retail stores, insurance coverage forms that are emailed, ect.

This a fully independent company spread across half the US. We live off of email for the most part.
With clients who receive tons of large outside attachments like this, I severely limit their accepted attachment size and have them instruct senders to upload large files to their ftp server using a java based web client: http://www.unlimitedftp.ca/products/uupload/

This started as a bandaid, but now works great for my 2 problem clients. Next on the block is using Sharepoint for inside/outside file management with all clients running 2003SBS.
 

Ime

Diamond Member
May 3, 2001
3,661
0
76
I have over 100GB of mailboxes on my Exchange Server. That's with 2,000 email users and a rule to delete anything older than 90 days through mailbox manager.

I'm running 5 seperate private information stores so that if one gets corrupted, it doesn't take the whole company.

I have to agree with others here, users at my company prefer Outlook to manage their files. They will regularly try to send 100MB+ attachments through email, and then whine when they bounce due to message size limits. :roll:

Still, what are you going to do? If it wasn't for stupid users, we wouldn't have jobs! :D
 

vi edit

Elite Member
Super Moderator
Oct 28, 1999
62,484
8,345
126
Originally posted by: ElFenix
so MS has a limit in place that destroys the computer if you go beyond what the license says you can do :Q?!?!:Q

Nah it's just a limit that they purposely put in place to make is so that there is a reason to spend the big bucks on the enterprise version.

When Exchange 2k was release people probably weren't in the habit of sending 1+ meg attachments on a daily basis. Cheap broadband has really changed email requirements.
 

Thraxen

Diamond Member
Dec 3, 2001
4,683
1
81
Originally posted by: Rogue
Yes and no on the personal folders. Most users, when they delete their PST file on their hard drive will run as fast as they can to your office assuming you can somehow restore the file they deleted. They are sadly mistaken when you explain that you DON'T backup their system hard drive and that recovering the deleted file is very time consuming and difficult (even though it might not be). This was my method of conditioning my little lab/pack rats on the lack of importance of their e-mail. Of course, if it were a law firm or accounting firm or something, things would be different.

Heh... I don't know of anyone doing that in my department (corp lab), but I guess you guys see everything.
 

Rogue

Banned
Jan 28, 2000
5,774
0
0
Originally posted by: vi_edit
The problem I have is that I've got a bunch of nontechnical execs and upper management that don't carry around laptops and live and breate off of what they keep in their email. These guys are on the road 25 out of 30 days of the month and just hop onto OWA and check their email or pull up what they need.

The people that need to use .psts are people that really can't use them. :(

Or it could just be that I suck as an Exchange admin because my only training is a couple MCSE books on it. :frown:

Just work with management to setup a plan where you export all e-mails in their accounts on a set interval (quarterly, annually, etc.) Make them feel like they're part of it and ensure them that not doing so will cause this problem to happen repeatedly and could end up worse next time (ie.-total loss of all e-mail). Make sure they understand that you will provide them with those PST files burned to a CD and that it's their responsibility to maintain them for safekeeping. I always kept copies also, just in case, but never let them know because then they're less likely to protect it as well as they should. Can you tell I've been in your shoes before? ;)

Also, I've always said that if there's one thing that will get you fired as a Sys. Admin, it's Exchange foul ups.
 

vi edit

Elite Member
Super Moderator
Oct 28, 1999
62,484
8,345
126
It's ALIIIIIIIIIIIIIVE!

A day's downtime opened some eyes and got some gears turning. We are meeting next week to set up policies on deleted items & sent items retetion, along with coming up with some standards on mailbox sizes.

Along with that we are going to reevaluate some document management programs to replace using the Exchange box for it.
 

beer

Lifer
Jun 27, 2000
11,169
1
0
Simple: sounds like IT guys are allowing people to send multimedia attachments to each other. Ban those attachments entirely and cap the size of others, and make them use network shares for files. Problem solved
 

Ime

Diamond Member
May 3, 2001
3,661
0
76
Originally posted by: vi_edit
It's ALIIIIIIIIIIIIIVE!

A day's downtime opened some eyes and got some gears turning. We are meeting next week to set up policies on deleted items & sent items retetion, along with coming up with some standards on mailbox sizes.

Along with that we are going to reevaluate some document management programs to replace using the Exchange box for it.

Good luck! Sometimes it takes a disaster to get management's attention.

Of course, sometimes management just fires the sysadmin and blames them for it. Seen that happen to.

I'm just glad to hear your management finally "saw the light"!
 

vi edit

Elite Member
Super Moderator
Oct 28, 1999
62,484
8,345
126
Originally posted by: beer
Simple: sounds like IT guys are allowing people to send multimedia attachments to each other. Ban those attachments entirely and cap the size of others, and make them use network shares for files. Problem solved

Nah. It's 1.5 meg P&L statements, multiple meg PDF's for HR purposes, and payroll export files that are filling things up.

I actually block all attachments except .zip, .xls, .pdf, .doc. or .ppt.

.mp3, .wma, .mpg, .mpeg, .mov are not allowed.
 

Ime

Diamond Member
May 3, 2001
3,661
0
76
Originally posted by: vi_edit
Originally posted by: beer
Simple: sounds like IT guys are allowing people to send multimedia attachments to each other. Ban those attachments entirely and cap the size of others, and make them use network shares for files. Problem solved

Nah. It's 1.5 meg P&L statements, multiple meg PDF's for HR purposes, and payroll export files that are filling things up.

I actually block all attachments except .zip, .xls, .pdf, .doc. or .ppt.

.mp3, .wma, .mpg, .mpeg, .mov are not allowed.

Those .ppt and .xls files can get mighty large on my mail server. :(
 

techfuzz

Diamond Member
Feb 11, 2001
3,107
0
76
We've had email policies in place here at my place of work for a couple years now that have worked wonders. We have about 850 employees at any given time, about 1/2 of which are on mobile users.

- 100MB limit on mailbox sizes (90MB warnings, 100MB restricts sending, 120MB restricts receiving)
- For the most important (read: CEO & VP's) we will occasionally bump them to 200MB if they complain or ask for more space
- Exmerge all terminated employees mailboxes to PST's to be burned to DVD for storage
- A public folder is setup for projects which require email message retention (as requested by project managers)
- For everyone else, if they hit the limits we've set, they have 2 options - 1. delete any and all unnecessary emails, 2. create a PST in their home directory (H: drive) and start moving their stuff to backed up network drive (not their local computer's hard disk)
- 99% of all PERSONAL mail with attachments is intercepted and deleted before it even reaches the user (no MP3's, MOV's, MPEG's, etc.)

FWIW, my exchange mailbox is currently only 20MB (limited at 250MB I think, I don't remember exactly how much but I've never even gotten close) and all my PST's for the entire length of employment at this company add up to just 2.07GB.

BTW, my main work assignment is being responsible for developing & maintaining most of my company's external websites and intranets. I get everything from Word, XLS, PPT, PDF, etc. as well as GIF, JPG, and other scanned and graphics related materials to post regularly.

techfuzz
 

chiwawa626

Lifer
Aug 15, 2000
12,013
0
0
Can't you just set it up to automatically delete mail older then 6 months or so? that would seem pretty good, tell them to save all important mails to their computer.