If anyone remembers, my wife and I both own VWs and have had numerous problems with them. Both the dealership and the corporate levels sucked.
We moved to Western NY and I am now going back to Dorschel where I orginally bought my car. I had some rust that ate through the sheet metal right around the neck where you fill up the gas tank on a 98 Jetta. The service manager of Dorschel took a look at it and had to call VW to get approval. He got the approval and they had to do an inspection of the car to determine how much work it would be. The body shop started to look at it and basically ripped apart the back right corner panel. It turns out the rust was way worse then they even thought. They overnighted the part and are starting on it as we speak. I was told it would take about 3 days to do all the work and would of cost $1800.
My old dealer, Minuteman would never of done anything like this. They suck. Dorschel has been great to deal with in the past month for the three things we needed to get done on both of our cars. Corporate VW still sucks but having a dealer that tries to help you with corporate makes all the difference.
We moved to Western NY and I am now going back to Dorschel where I orginally bought my car. I had some rust that ate through the sheet metal right around the neck where you fill up the gas tank on a 98 Jetta. The service manager of Dorschel took a look at it and had to call VW to get approval. He got the approval and they had to do an inspection of the car to determine how much work it would be. The body shop started to look at it and basically ripped apart the back right corner panel. It turns out the rust was way worse then they even thought. They overnighted the part and are starting on it as we speak. I was told it would take about 3 days to do all the work and would of cost $1800.
My old dealer, Minuteman would never of done anything like this. They suck. Dorschel has been great to deal with in the past month for the three things we needed to get done on both of our cars. Corporate VW still sucks but having a dealer that tries to help you with corporate makes all the difference.