Question VPN issues

[kojack0]

I was using CyberGhost VPN. I quit using after they updated and I can no longer connect to the Wi-Fi when I turn on the vpn. This is on a laptop and PC. any suggestions.

 

[Tech Junky]

Use Nord.

 

[kojack0]

Use Nord.

I had already switched to Norton 360 and have had no problems to date. Thank you for the reply

 

[Tech Junky]

Norton makes my skin crawl and it's more expensive.

Norton Secure VPN Review 2022

Norton, also known as NortonLifeLock following a 2019 merger, formerly known as Symantec (yes, we understand that’s a lot), is one of the most prominent names

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.

 

[kojack0]

Do you know of a tech reason it would cause loss of connection?

 

[mindless1]

I was using CyberGhost VPN. I quit using after they updated and I can no longer connect to the Wi-Fi when I turn on the vpn. This is on a laptop and PC. any suggestions.

Why did you quit using it after they updated (what) ?

Just to rule it out, are you certain it is the wifi itself you cannot connect to, not that you cannot make an IP connection to anything on the internet?

I'm thinking it might be something like a kill switch in their software, where if it doesn't connect to them, for your own safety it locks out the connection on the client system it's installed on. In that case I'd try uninstalling it, and depending on what "they updated" means, get the newer version of the app?

 

[Tech Junky]

Do you know of a tech reason it would cause loss of connection?

There's variables in play that shift from one provider to another but, in general they probably messed up the script that applies routing rules.

 

[kojack0]

Why did you quit using it after they updated (what) ?

Just to rule it out, are you certain it is the wifi itself you cannot connect to, not that you cannot make an IP connection to anything on the internet?

I'm thinking it might be something like a kill switch in their software, where if it doesn't connect to them, for your own safety it locks out the connection on the client system it's installed on. In that case I'd try uninstalling it, and depending on what "they updated" means, get the newer version of the app?

 

[kojack0]

I did not pay attention when it reported updates available. I just updated it. I will try the reinstall to see if that changes anything.

 

[sj92]

I was using CyberGhost VPN. I quit using after they updated and I can no longer connect to the Wi-Fi when I turn on the vpn. This is on a laptop and PC. any suggestions.

It sounds like the VPN backend issue. Another possibility is your ISP. Some ISPs do not allow users connect to VPN.

Do you see any ping error like destination net unreachable?

VPN connection ends destination net unreachable

 

[DasFox]

Use Mullvad if you want better security/privacy without paying a fortune.

For security/privacy it’s pretty hard to beat them.

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Mullvad is a VPN service that helps keep your online activity, identity, and location private. Only €5/month - We accept Bitcoin, cash, bank wire, credit card, PayPal, and Swish.

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They also have Wireguard support! 👍