I've heard that some people have had problems porting their old number to Vonage. Vonage's website says my number is eligible to port, but I would like to hear from people with real life experience. Keeping our old number is very important to us. So successes? Failures? Thanks guys. I'm a little nervous about getting rid of my regular phone.
Vonage: Number Porting
- Thread starter NakaNaka
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Sphexi
Diamond Member
- Feb 22, 2005
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I'd start laughing, but it'd be mean.
In early March I signed up for Vonage, my current provider (Verizon) had all sorts of issues with the line, physical ones they refused to touch until June that caused my DSL to be worthless, and all sorts of static on the line. I told Vonage to port me in, they said no problem.
At the end of April early May (2 months) I was finally ported in. They kept giving me a runaround, and their CSRs are basically worthless.
A few things to keep in mind:
1) Keep on top of them. It does NOT take 4 weeks to port like they claim, but it could.
2) Make sure you don't have DSL on your current line, I switched to cable so I didn't care that the port would cancel my Vzn service including DSL, but Vonage was dumb enough to stop the port because they saw DSL on the line. I had it removed and that fixed it.
3) If there's a problem, they won't let you know. I waited a month before contacting them, turned out 3 weeks prior it had been stopped, no notice from them. They don't email you updates or call you, so you have to keep on them.
4) If you don't have DSL, go ahead and put the port in, fill out the form, and fax/mail it to them or whatever. Wait a few days and call them and make sure it's being processed. From that point on call every week to check on it.
5) Get names of CSRs. If you email them, you'll get a response from port@vonage.com, with NO name in it, no way to track down who sent it to you. They were generally one line responses with no info or help at all in them. I finally got pissed off enough to send them a fairly nasty (but no swearing, I was mad not rude) and got a response back that was formatted and had a name on it, but that was the only one. Some of their people are obviously lazy and aware that their names don't appear in emails, so you can't get them fired for not helping you. Call them, get a name, and keep track so if somebody does/says something that's totally wrong or screws you over, you have a way of tracking it.
Realistically it shouldn't take you more than a few weeks to port over if you don't have any problems, they do give you a temporary number in the meantime, and until your port goes through your old service remains. I dropped down to a basic $18/month deal with Vzn until then, so incoming calls would stil work, and made all of my outgoing on the Vonage system. It works wonderfully now, not a single issue with it other than the 4 hour limit thing (it hangs up after 4 hours in a single call, to prevent phones off the hook from wasting your minutes), and I have a virtual number where my fiancee lives so she can call me for free. Very much worth the headache.
In early March I signed up for Vonage, my current provider (Verizon) had all sorts of issues with the line, physical ones they refused to touch until June that caused my DSL to be worthless, and all sorts of static on the line. I told Vonage to port me in, they said no problem.
At the end of April early May (2 months) I was finally ported in. They kept giving me a runaround, and their CSRs are basically worthless.
A few things to keep in mind:
1) Keep on top of them. It does NOT take 4 weeks to port like they claim, but it could.
2) Make sure you don't have DSL on your current line, I switched to cable so I didn't care that the port would cancel my Vzn service including DSL, but Vonage was dumb enough to stop the port because they saw DSL on the line. I had it removed and that fixed it.
3) If there's a problem, they won't let you know. I waited a month before contacting them, turned out 3 weeks prior it had been stopped, no notice from them. They don't email you updates or call you, so you have to keep on them.
4) If you don't have DSL, go ahead and put the port in, fill out the form, and fax/mail it to them or whatever. Wait a few days and call them and make sure it's being processed. From that point on call every week to check on it.
5) Get names of CSRs. If you email them, you'll get a response from port@vonage.com, with NO name in it, no way to track down who sent it to you. They were generally one line responses with no info or help at all in them. I finally got pissed off enough to send them a fairly nasty (but no swearing, I was mad not rude) and got a response back that was formatted and had a name on it, but that was the only one. Some of their people are obviously lazy and aware that their names don't appear in emails, so you can't get them fired for not helping you. Call them, get a name, and keep track so if somebody does/says something that's totally wrong or screws you over, you have a way of tracking it.
Realistically it shouldn't take you more than a few weeks to port over if you don't have any problems, they do give you a temporary number in the meantime, and until your port goes through your old service remains. I dropped down to a basic $18/month deal with Vzn until then, so incoming calls would stil work, and made all of my outgoing on the Vonage system. It works wonderfully now, not a single issue with it other than the 4 hour limit thing (it hangs up after 4 hours in a single call, to prevent phones off the hook from wasting your minutes), and I have a virtual number where my fiancee lives so she can call me for free. Very much worth the headache.
Well we don't have DSL so that won't be a problem. I'm not sure how we could keep the number w. Verizon and have the temp number w. Vonage though because we're going to be hooking the phones up through the regular phone lines with that RJ11 jack or whatever it is, and you can't do that until you disconnect your old phone service. But it's ok to just have the Vonage number for a few weeks. Thanks for the advice. Once I sign up, I'll send the form in and get on them.
How did you wire your phones around your house?
How did you wire your phones around your house?
Sphexi
Diamond Member
- Feb 22, 2005
- 7,280
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- 0
I actually got an expandable system, as in I have one phone plugged into the Vonage box, and a few extra handsets that all work off of it. Very nice little setup, the extra handsets just have charger bases that don't require a phone jack, speakerphone in all of them, intercom, hold, all that jazz. Got em where I work for about $130 for all 4 handsets and the base, Panasonic has some nice ones, little bit more though $200+ easy for a few of those. I know a few people who rewired their existing system out of the box, but it doesn't put out a lot of power so just 2 or 3 phones will suck it dry and anything after that won't ring great. I'd seriously look into an expandable set, go check out Staples or Radioshack for them, they're on special I think for like $60-100 at RS.
How does an expandable set not have to be wired into anything? (besides the first phone?)
Edit: I think I understand. Which set do you have? The Uniden ones look cool but Amazon reviews say there are range issues.
I am in the middle of porting my number over right now. I signed up with Vonage on June 15th and signed the letter and got the process started right away. My status hasn't changed yet, but they also haven't disconnected my old phone line yet either so its as if nothing has happened yet. I still use my normal number on my phone line until that gets cut off, and then I will plug my phone into the Vonage adapter. Hopefully it doesn't take too long.
I heard that you disconnect your old phone line, use Vonage under a temp number and then get your old number when the port is done. Was I misinformed?
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