• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Visioneer OneTouch 8100 USB Scanner Problems (image quality)

J

joelmold

Senior member
Hi,

Got the Visioneer OneTouch 8100 from the Staples deal listed in the Hot Deals forum.

Hooked it up, installed the software and everything works great under XP.

However, anything I scan contains an orangish vertical bar all the way down the left side, about 1/3 of the way across the page.

Example scan posted here:

http://joelm.radified.com/8100.gif

Any ideas on what causes this? Did I get a bad scanner? I'm afraid of calling Visioneer's tech support, based on the horror stories at Cnet. I've tried the scanner in a different USB port, tried uninstalling and reinstalling, etc, nothing seems to work.

Any help is appreciated.

joel
 
that deal really worked? did'nt you get that scanner for like 6 bucks? By the way i have no answere to you problem except that it looks like tape or something? Looks like its shot to me! Better RMA it!
 
Well... I hope it works! ;-)

I bought it for $99 and they allowed me to use the $15 off coupon in store. The scanner has an $80 rebate, so if all goes well final cost will be around $7 or $8.

No update on the scanner. The glass is clean and as far as I can tell there is no visible problem on the inside. Could it be one of the pickup CCD thingys is bad?

Does anyone know if staples will exchange it?

thanks...
 
I've had good results emailing Visioneer tech support. Usually takes about 24 hours for an answer. I would send them that same link so they can see for themselves.

I would think that it's got to be the scanner itself. I can't imagine drivers or ports, etc. causing that.

Try a color scan and see if it shows up. Just for grins.
 
Yes, the problem is there with color scans also.

I uninstalled the drivers/software and hooked it up via paralell (instead of USB) and reinstalled everything. Problem still exists.

I'm beginning to think it's the scanner itself that is the problem. I've emailed Visioneer tech support but I'm not hoping for much.

Does anyone know if staples will exchange this for another unit?

Thanks!

joel
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top