Video card warranty information thread

[happy medium]

To make things a bit easier for our members, I think a simple post of some warranty information would be a great convenience.

If I miss something or a change needs to be made , just give me a holla.
I'm just gonna paste the basics with a link attached.

Evga.
http://www.evga.com/support/warranty/

An EVGA product contains a suffix used to identify the warranty. As an example: 130-SB-E675-KR shows -KR for the suffix. This example can be used for all EVGA part numbers when referencing the suffix.

All -KR products purchased ON or AFTER January 1st, 2011 include a 3 year limited warranty from the date of purchase. Registration is recommended. Optional Extended Warranty and Step-Up™ eligibility are offered for purchase upon product registration of a -KR part number within 30 days of the purchase date.
This includes the following suffixes: -K1, -K2, -KR

Limited Lifetime: -A1, -A2, -A3, -A4, -AR, -AX, -CR, -CX, -DX, -FR, -FX, -SG, -SX
Limited 5 Year: -GR
Limited 3 Year: -K1, -K2, -KR (Before 1/1/11)
Limited 2 Year: -LA, -LE, -LR, -LX, -T1, -T2, -TR, -TX
Limited 1 Year: -B1, -BR, -BX, -DR
Limited 90 Day: -RX (Recertified parts)


Galaxy cards
http://www.galaxytechus.com/usa/newsview.aspx?id=143

3 years with registration.

The extended warranty will be awarded to customers who register their product online within 30 days of purchase and will extend their existing warranty, which covers defects in materials, an additional one or more years from the date of purchase. In addition, Galaxy offers toll free tech support and email tech support 24 hours a day, 7 days a week.


MSI cards
http://us.msi.com/service/warranty/

3 years
In accordance with original manufacturer's products serial number/barcode, graphics card products manufactured from Jan. 01 2010, are warranted for three years. Please find date code example here.
http://us.msi.com/service/warranty/#

* For products manufactured prior to Jan. 01, 2010, please refer policy http://us.msi.com/service/warranty/#


Zotac cards
http://www.zotacusa.com/warranty

3 years with registration.

This new warranty is effective as of January 1st, 2011.

i.ZOTAC USA offers a standard 2-year warranty on all graphics cards, a standard 1-year warranty on all motherboards, and a standard 1-year warranty on all mini-PCs. Warranty begins on the original date of purchase.

ii.With product registration, the product is covered under the Extended Warranty. Product registration must be done within 30 days of original purchase. The Extended Warranty begins on the original date of purchase, and only applies to products listed in the below table:

iii.Limited Lifetime Warranty holds a duration that is the lifetime of the product (as long as the product is still being manufactured).

Extended Warranty....

Limited Lifetime on..
Enthusiast-Performance Graphics Cards (590, 580, 570, 560, 480, 470, 465, 460 AMP!, & H-version products: 210, 220, 240, 250, 460, 450)

3 years total on
Mainstream & Value Graphics Cards (550, 520, 460, 450, 440, 430, 250, 240, 210, 9, 8, 7, 6, 5, series)


Gigabyte cards
http://rma.gigabyte.us/DirectRMA/EndUser_Main.asp

Graphic Accelerator Cards (VGA)

o All graphic cards carry a 3 year warranty

Warranty Effective On Date of Manufacture

GIGABYTE determines warranty based on the manufacture date. The manufacture date can be verified by the serial number found on the product. The first four digits after "SN" determine the year and week of manufacturing date. For example:

"4719331822101 SN082540084966" represents the 25th week of 2008


PNY cards
http://www3.pny.com/support/media/Fi...9-01-09_v1.pdf
http://www3.pny.com/support/media/F...0-49f9b83909b6/XLR8 Warranty - 9-01-09_v1.pdf

Lifetime with registration in 90 days for XLR8 models
ANd 5 year warranty with regular model with registration.

PNY Graphic Card Warranty
*One year (will be extended for the lifetime of the original purchaser upon completion of a registration form on PNY's website)


Asus
http://livesupport.asus.com/Warranty.html
http://livesupport.asus.com/serialnumbers.html

3 year warranty that serial number based.


Palit cards
http://www.palit.biz/palit/rma.php?lang=us

2 Years

Products outside the initial warranty period
If your Palit product is outside of its initial warranty period, as covered by the original place of purchase, but if it is within the manufacturer warranty period (two years warranty from date of purchase on or after June 1st 2010 and 1 year if before June 1st 2010) you may fill in an RMA request form for instructions on how to return the defective product for repair or replacement.

Products that is discontinued or unavailable
If product is sent back due to defective and is (two years warranty from date of purchase on or after June 1st 2010 and 1 year if before June 1st 2010) but is discontinued or no longer available, then Palit will provide replacement equal (by performance) or greater (by performance). For further questions regarding this please contact us immediately.


Biostar cards

http://www.biostar-usa.com/app/en-us/support/rma.php

1 year

2. Prepare Proof-of-Purchase Then Call Biostar
All new (non-refurbished) Biostar iDEQ SFF barebones carry a 1-year manufacturer's warranty from the original purchase date. If your supplier cannot provide you with service, please have your proof-of-purchase (sales invoice, receipt, etc) on hand and contact our technical support department at (626) 581-1055. We will do our best to help you over the phone. If the problem is determined to be a hardware defect, we will give you a return authorization number to send the unit back to us for replacement/repair. All you pay is the shipping back to us.


ECS cards
http://www.ecs.com.tw/ECSWebSite/Support/rmamb.aspx?MenuID=98&LanID=9

ECS brand VGA Card with NVIDIA Chipset warranty cover from ECS Invoice 36 months for parts and 24 months for part and labor.


"His" cards
http://www.hisdigital.com/un/support-71.shtml

2 years

This Limited Warranty applies only to the original purchaser and is non-transferable.

Please note that proof of purchase (original invoice) is required for every RMA ticket, otherwise RMA service maybe rejected


Sparkle cards
http://www.sparkle-usa.com/warranty.asp?seq=3

Lifetime with registration

1) All SPARKLE graphics card products MUST be registered within thirty (30) days of original date of purchase in order to receive the Lifetime Warranty. (All products NOT registered within 30 days shall receive the Standard Warranty.)


XFX cards
http://xfxforce.com/en-us/Help/Support/WarrantyInformation.aspx?ispreview=true

lifetime with registration within 30 days and is transferable


Sapphire cards
http://www.sapphiretech.com/presentation/support/?cid=3&psn=000203&lid=1

2 years

Sapphire VGA products carry a 2 year warranty with all enquires carried out through your initial place of purchase. This can only be carried out by the original purchaser Please contact your Dealer/Reseller for Warranty / RMA service. They will require proof of purchase which includes the original invoice/documentation


Diamond cards
http://www.diamondmm.com/warranty.php

5 year with registration

All Diamond Multimedia Products come with a standard one year limited warranty.

All Diamond Multimedia Graphics Cards purchased ON or AFTER May 1st, 2011 and registered within 30 days from the original date of purchase will have a FIVE (5) YEAR Limited Warranty. ALL Diamond MULTIMEDIA GRAPHICS CARDS NOT REGISTERERED WITHIN 30 DAYS FROM THE ORIGINAL DATE OF PURCHASE WILL ONLY QUALIFY FOR THE ORIGINAL ONE YEAR WARRANTY. Previous Diamond Multimedia Graphics Cards purchased AFTER June 1st, 2009 and BEFORE May 1st, 2011 and registered within the first 30 days of purchase will still have a TWO (2) YEAR LIMITED WARRANTY


Powercolor cards
http://www.powercolor.com/us/support_warranty.asp

2 years

PowerColor offers a 2-year limited warranty for all products purchased within US and Canada *ONLY* (unless stated otherwise). This warranty is valid for 2 years from the original purchase date (verified through invoice) and only valid to the ORIGINAL owner of this products and may not be transferred if the product is to be resold or ownership transferred


Visiontek cards
http://www.visiontek.com/support/warranty.html

limited lifetime with registration in 30 days

Products Covered: VisionTek Performance memory, ATI Based Retail Packaged “VisionTek” Brand 3D Graphics Accelerators except those covered under other VisionTek Warranty Policies VisionTek Products LLC, (“VisionTek&#8221 is pleased to warrant to the original purchaser (“Warrantee&#8221 of the graphics card (“Product&#8221, that the product will be free from manufacturing defects in material for the lifetime of the retail product when given normal and proper usage. The product must be registered within 30 days from the original date of purchase to receive this limited lifetime warranty. All products not registered within 30 days will ONLY receive a 1 year limited warranty.

 

[happy medium]

If one of you guys could help me with ASUS, I'd appreciate it.

Hopefully we can get this stickied.

 

[spinejam]

Here you go happy!

http://livesupport.asus.com/Warranty.html

http://livesupport.asus.com/serialnumbers.html

 

[happy medium]

Here you go happy!

http://livesupport.asus.com/Warranty.html

http://livesupport.asus.com/serialnumbers.html

Ahhh, thank you very much.

 

[VirtualLarry]

When did VisionTek add the registration within 30 days requirement for their lifetime warranty? AFAIK, that wasn't true when I bought my HD4850 cards retail from BestBuy. At least I never noticed anything on the box or on a slip of paper included with the cards that I needed to register. I hope my lifetime warranty is still good, I still have my retail receipts.

 

[happy medium]

When did VisionTek add the registration within 30 days requirement for their lifetime warranty? AFAIK, that wasn't true when I bought my HD4850 cards retail from BestBuy. At least I never noticed anything on the box or on a slip of paper included with the cards that I needed to register. I hope my lifetime warranty is still good, I still have my retail receipts.

I found this at the bottom..

'Last modified on Wednesday, 03 August 2011 15:10 "

 

[apoppin]

How about Galaxy? They just announced a change from a 2 to a 3 year (extended by registering within 30 days) warranty.
http://www.galaxytechus.com/usa/newsview.aspx?id=143

Galaxy Microsystems Ltd, a leading manufacturer of performance graphics cards, announced today that it is now offering an extended warranty on its graphics card products. The new extended hardware warranty will be available on purchases made on or after August 1st, 2011.

“Galaxy has listened to the enthusiast market and we are glad to move from a 2 year warranty to a 3 year warranty by registration. We will continue to push the limits of performance through Galaxy internal engineering and high end quality with our own manufacturing lines, now we are backed with a 3 year warranty to further service Galaxy customers” said Ric Lewis, Galaxy US sales.

Galaxy specializes in quality built professional graphics card products and this new extended warranty, offered to our customers at no additional charge, further increases the value our products delivery to the end user. The extended warranty will be awarded to customers who register their product online within 30 days of purchase and will extend their existing warranty, which covers defects in materials, an additional one or more years from the date of purchase. In addition, Galaxy offers toll free tech support and email tech support 24 hours a day, 7 days a week.

:thumbsup:

 

[happy medium]

How about Galaxy? They just announced a change from a 2 to a 3 year (extended by registering within 30 days) warranty.
http://www.galaxytechus.com/usa/newsview.aspx?id=143
:thumbsup:

I had them on one of my tabs and missed it, thanks Apoppin.

 

[Fallengod]

Probably worthwhile and helpful to have something like this stickied.

Also, I dont think those warranty policies are not necessarily true for every model of video card those companies "make". Not every PNY card can get a lifetime warranty by registering, there are many with 1-2 years on them. Same with xfx I think.

And the best one on the list EVGA only offers lifetime warranties on few select models these days. <insert sad face here>

 

[happy medium]

:thumbsup:

Probably worthwhile and helpful to have something like this stickied.

Also, I dont think those warranty policies are not necessarily true for every model of video card those companies "make". Not every PNY card can get a lifetime warranty by registering, there are many with 1-2 years on them. Same with xfx I think.

And the best one on the list EVGA hardly offers lifetime warranty on any models these days. <insert sad face here>

After some futher reading, you are correct ,normal PNY cards have a 5 year warranty and the XLR8 has the life time.
Thats how it reads to me.:thumbsup:

thanks.

 

[exar333]

Probably worthwhile and helpful to have something like this stickied.

Also, I dont think those warranty policies are not necessarily true for every model of video card those companies "make". Not every PNY card can get a lifetime warranty by registering, there are many with 1-2 years on them. Same with xfx I think.

And the best one on the list EVGA hardly offers lifetime warranty on any models these days. <insert sad face here>

Yeah, that is why I much prefer XFX now, after being a huge eVGA fan for many years.

 

[happy medium]

And the best one on the list EVGA hardly offers lifetime warranty on any models these days. <insert sad face here>

I count 13 lifetime and 16 non lifetime, I would not call that "hardly" any models.

For me personally, I dont think anything over 2/3 years will ever be used anyway.
I see no reason to keep a gpu that long, unless your not gaming.

 

[exar333]

I count 13 lifetime and 16 non lifetime, I would not call that "hardly" any models.

For me personally, I dont think anything over 2/3 years will ever be used anyway.
I see no reason to keep a gpu that long, unless your not gaming.

Why not? A 8800gt still plays all new games, albeit at lower resolutions or quality levels. Its still a great card years later, and why shouldn't it be covered?

 

[happy medium]

Why not? A 8800gt still plays all new games, albeit at lower resolutions or quality levels. Its still a great card years later, and why shouldn't it be covered?

I think you missed "for me personally" part?
I had a 8800gt about 4 cards ago and I bought it for 70$.

I guess if I bought a super high end card like a gtx580, I might want more than a 2 year warranty, but if I had that kind of money I would just buy the EVGA model that cost 20$ more for the warranty.
ANd if a gtx580 last me more than 3 years, something is wrong with computer gaming cause games like Crysis and Metro comes just about every year..

Perfect example, my card now might last a year before I sell it.

 

[Rhezuss]

Nice post happy, thanks a bunch for that.

 

[Zap]

There may be some fine print in some of these warranty statements. For instance a lot of the longer warranties are for original purchaser only, meaning anything purchased second hand is no longer under warranty. Also, in the past some of the "lifetime" warranties was for the "life of the product" meaning if the product was considered obsolete (sometimes just no longer being sold) then warranty ended.

 

[HarvardAce]

Just to note that for Sapphire warranty replacement in the US you have to send an e-mail to rma@althonmicro.com (they are the distributor in the US referenced in the warranty). They charge a "processing" fee of $15 on top of paying for shipping to them. I'm just starting the process today but I have read that it can take 3-4 weeks to get a replacement and there is no "cross-ship" option.

 

[Fallengod]

Just to note that for Sapphire warranty replacement in the US you have to send an e-mail to rma@althonmicro.com (they are the distributor in the US referenced in the warranty). They charge a "processing" fee of $15 on top of paying for shipping to them. I'm just starting the process today but I have read that it can take 3-4 weeks to get a replacement and there is no "cross-ship" option.

To be fair, not too many experienced people buy saphire cards due to how retarded they are when it comes to RMA's and fees. I know someone who had to RMA a motherboard and they had to send it to Hong Kong and he had to pay around $120 or something like that as well as waiting over a month for it. If you buy saphire, please enjoy the RMA experience. Youve been warned.