Video Card Problem - please help

[sphfaros]

I'm trying to help out a friend with a computer problem, but I've never experienced it before. He says that once he plays a game for a few minutes the game freezes and unfreezes about every 10 seconds for a few seconds and it repeats this pattern over and over.

From what I know he bought a box Dell and has not changed anything inside other than adding more RAM. Does anyone know what this could be?

Thanks for the help.

 

[GZDynastar]

my advise... get a free program called Driver cleaner. uninstall the video drivers, run driver cleaner in safe mode, reboot, reinstall new drivers and that might fix it.

just read the readme

 

[sphfaros]

sounds like a good place to start, thanks