Originally posted by: palehorse
Originally posted by: PrinceofWands
Originally posted by: palehorse
Verizon = worst customer service in the history of mankind, but hands-down the best possible internet service currently offered in the U.S.
Yeah, the cable boxes and routers leave a lot to be desired, but at least I can use their router and a few NIM100's for a MoCA-based network throughout my house on existing coax... 🙂
Dedicated 30Mbit down, 5Mbit up FTW 🙂
Apparently you've never dealt with Comcast. I was actually told by an agent who was supposed to keep me from disconnecting my internet service: "There's nothing we can do for you, you're not our demographic. I see you have television service as well, would you like to cancel that at the same time?"
I had to deal with Comcast as a customer a few times in the past, and Cox as well, so I feel your pain.
Verizon still makes those companies seem like red-carpet-joyrides though... I couldn't begin to list the number of issues I had during my first 12 months of service. It was a total f'n nightmare. For starters, when I signed up to get the FIOS installed, I gave them very specific instructions to show up on a a very specific date. Instead, they showed up three weeks early and started digging
before I even closed on the house! That went over real swell with the previous owners, let me tell ya... Another example: for the first eight months, half of Verizon's databases listed my real name as "Some Body" at the address "Some Place, VA"... verbatim! I had to jump through hoops every time I called just to prove to them that my first name isn't "Some"! no shit. Heck, some of their databases
still have it listed that way! It's craziness...
Verizon customer service is the worst in the history of mankind.