VERIZON DSL SUX!!!!!!!!!!!!!!!!!!!!! Update: help write appreciation letter to CEO

[Wduaqnug]

I been their customer for 2years! Today I call tech support to find out why my service down, he spent an hour trouble shooting my line, than connecting me to network team who found out that my dsl line was disconnected in error that i should call sales to order DSL. ( isn't that ridiculous) I have to call sales order new dsl like am new customer cause they made system error. I spoke to retention dept she hang up on me, said there is nothing she can do that it happened to other customers as well, I asked her if I can speak with manager and want to have the issue address as soon as possible. I gotta be out of dsl service for 2weeks because of error on their end.


Anyone know how I can call or write to right executive

 

[Linflas]

I can tell you from personal experience that filing a complaint here will get Verizons attention.

 

[Wduaqnug]

I can't believe it., I have to bet without service and get it back on by myself, it their problem and they are the ones should be getting it fixed

 

[Kadarin]

If you have Speakeasy DSL in your area, you might want to consider switching as you'll like the experience a lot better.

 

[John]

I feel for you, but I have had nothing but positive experiences when dealing with Verizon on my home DSL line. In the past year I have only had to call a couple of times, and one was my fault.

We have DSL at the office and somehow we also were "disconnected on accident" and had to register a new account. I believe it only took them a few days to get us up and running again.

Goodluck to you.

 

[Kadarin]

Originally posted by: John
We have DSL at the office and somehow we also were "disconnected on accident" and had to register a new account. I believe it only took them a few days to get us up and running again.

John, the fact that you had to deal with that on a business account and accept even "just a few days" outage to register a new account is enough for me to never want to use them. That's ridiculous.

 

[Stifko]

the web space that verizon gives you w/your dsl svc is also unsupported. My friend has it and we could not login via FTP. They said that they cannot support the webspace. I hate verizon, earthlink is pretty good, but expansive imho.

 

[oboeguy]

We won't even get into the time when my service was down for a month and they couldn't figure out why. Yes, Verizon DSL sucks. I managed to wring quite a bit of free service out of them as compensation, but I switched as soon as I could get cable modem service. If you can, go cable! I concur that Earthlink is better for DSL, but definitely expensive -- got my parents set up at their home, but now that cable modems are available, they are waiting for the one-year contract to expire.

 

[Doggiedog]

What else is new?

My Verizon DSL was down for 6 weeks once and they had the nerve to call me up during the 2nd week to ask me how I enjoyed their tech service after having them fix my line. I told them my line was still down and that they didn't do jack for me even though I called them up everyday for 2 weeks just to be put on hold for 4-5 hrs at a time (no joke).

 

[Wduaqnug]

I have three steady lights on my modem but no connection

 

[Wduaqnug]

I got direct e-mail address to CEO and to top managers in NY

 

[NutBucket]

Just switch. I recommend either DSLExtreme or DirectvDSL. (I know the 2nd one is hit or miss but its great for me)

 

[John]

Originally posted by: Astaroth33

Originally posted by: John
We have DSL at the office and somehow we also were "disconnected on accident" and had to register a new account. I believe it only took them a few days to get us up and running again.

John, the fact that you had to deal with that on a business account and accept even "just a few days" outage to register a new account is enough for me to never want to use them. That's ridiculous.

Well we have Cox cable too so it wasn't a big deal. When the cable goes out there is even more downtime than Verizon.

 

[bjc112]

Originally posted by: John
I feel for you, but I have had nothing but positive experiences when dealing with Verizon on my home DSL line. In the past year I have only had to call a couple of times, and one was my fault.

We have DSL at the office and somehow we also were "disconnected on accident" and had to register a new account. I believe it only took them a few days to get us up and running again.

Goodluck to you.

I am going to agree on this one, i have had NOTHING but great experiences with Verizon... In about 1 year and half i have never had a down time, i consider their tech support avg. but never needed...

Speed is always top notch,

Hope it works for ya, Good Luck

 

[CrackRabbit]

At least you can get DSL, Verizon doesnt offer it in my area, :| only Swbell, and i live less than a block from the SWbell service area, it sucks soooo badly.... sigh....
Verizon sucks a big one here.

 

[rutchtkim]

got rid of verizon/bellatlantic dsl over 3 years ago, swtiched to Optimum cable. optimum cable is god compared to verizon

 

[glenn1]

I am going to agree on this one, i have had NOTHING but great experiences with Verizon... In about 1 year and half i have never had a down time, i consider their tech support avg. but never needed...

Ditto. My total downtime for the two years or so i've had Verizon DSL service probably doesn't total more than a couple of hours. Of course, YMMV.

 

[Wduaqnug]

STILL NO SERVICE from one day to another false promises , rewiring and other crap but no service. I go to corporate executive level but its getting me nowhere only promises and calls between depts. If I sign up with different provider service still has to be physically set up by verizon

 

[thebestMAX]

Another vote for Directv dsl here. Only had it a short time but so far no problems. Consistantly runs in the high 1400s down and 200+ up.

Now if I can only figure out how to transfer my website from my dialup ISP, Ill be happy!

 

[NikPreviousAcct]

I hate customers who expect more than they deserve or refuse to go through the requird steps for correction. It wasn't a human error that closed your account, Wduaqnuq; it was a system glitch. Now humans clean up after it.

Do us all a favor and quit all services that you have so you don't have to worry about your idiocy, okay?

nik

 

[Wduaqnug]

fffm , I pay for service and I deserve it to be working.

Thanks to CEO, My service is restored all high managers were involved my account was in presidents appeal.


Highly vote fore Ivan Seidenberg CEO of Verizon Communications.

here dslreports.com test ( compare your rate to mine, is it awfull?)

2002-10-01 16:55:01 EST: 77 / 606
Your download speed : 77204 bps, or 77 kbps.
A 9.4 KB/sec transfer rate.
Your upload speed : 606060 bps, or 606 kbps.

 

[Wduaqnug]

runed another test
2002-10-01 17:05:33 EST: 575 / 128
Your download speed : 575113 bps, or 575 kbps.
A 70.2 KB/sec transfer rate.
Your upload speed : 128824 bps, or 128 kbps.

 

[Wduaqnug]

If anyone will be having problems with Verizon feel free to contact me for directions to right people and get your account to executive resolution team in canada

 

[zippy]

Originally posted by: ffmcobalt

I hate customers who expect more than they deserve or refuse to go through the requird steps for correction. It wasn't a human error that closed your account, Wduaqnuq; it was a system glitch. Now humans clean up after it.

Do us all a favor and quit all services that you have so you don't have to worry about your idiocy, okay?

nik

It also isn't the customer's fault that the service is down. However, the customer is paying to get DSL service and should not have to wait more than 2 or 3 days, let alone weeks some have reported, to get said service back up and running. If the CEO was able to get his service back up by getting upper level managers to get things rolling in so little time, perhaps the lower level techs did not know what they were dealing with or were simply too lazy to get things done (including sending him to upper level techs that have more experience)?

Of course, that's just my opinion as a consumer and a small business owner.

 

[Wduaqnug]

I am really suprised that I was able to reach CEO, mostly in such huge corporations you get to speak to customer service manager at most.