Verizon contract question

[yh125d]

My uncle went to buy a new phone and resign with verizon today. He wanted a smart(erthanhisrazr)phone with internet and GPS so I told him to check out the two droids (among others). He went by himself and picked the incredible. He was with an employee signing papers and about to finish up when some dumbass tech guy comes and says if he wears it in his pocket and not in a holster he'll get lint and sweat and crap under the screen and it'll break blah blah. Since I wasn't there to tell the tech guy to stfu, my uncle got scared out of it and bought some $190 flip phone (some cheap thingy most contracts would sell for free or like $50).

When he came back to work and told me what happened and I corrected the tech guy, I talked him into going back after work to fix it and get an incredible


They should do this right? Just switch his phone out, pay the difference, and good to go? I'm pretty sure most carriers will do this (especially considering this is the same day) up to a few weeks after signing right? He already has the required data plan in his contract for the incredible so they'd only need to switch them out


I think I'll go with him to make sure everything works out (and play with the incredible), anything I should know?

 

[tatteredpotato]

I think a lot of this depends on the actual employees at the store, but I imagine they'd be willing to hook him up... was the other flip phone a smart phone by vzw's definition? If not I'm sure they'd be happy about the increased monthly revenue.

 

[rudeguy]

I promise you the guy wanted to sell him a smart phone anyways.

No upgrade to plan=no commission for sales guy. Bolt on data=$$$$$$

 

[yh125d]

It's a generic simple flip phone, with limited internet capability, not a smartphone

 

[AstroManLuca]

Yeah, they should allow it. Most providers allow you to switch out your phone within 30 days.

 

[anxi80]

verizon should allow him to switch (30 days policy is correct), but they may try and stick him with a $35 restocking fee which in that case have him explain the situation and tell them where they can stick that restocking fee. More than likely if its the same day I'm hoping common sense will prevail and they'll keep their mouths shut and just make the exchange, but be prepared in case they try and say something.

 

[boomhower]

Yep, 30 days. Personally I would take the phone back, get the manager, tell him his dumbass employee cost them a sale on a $200 phone and associated two years of revenue. Tell them to drop the restocking fee or just return the whole thing and cancel the contract. Then go down the street to another VZW retailer and get the incredible.

 

[rudeguy]

Yep, 30 days. Personally I would take the phone back, get the manager, tell him his dumbass employee cost them a sale on a $200 phone and associated two years of revenue. Tell them to drop the restocking fee or just return the whole thing and cancel the contract. Then go down the street to another VZW retailer and get the incredible.

I would go to the salesman myself. Managers have to follow rules...sales guys specialize in breaking them. I promise you that the sales guy already told his manager about it.

PS: Props to gramps for going with an Incredible. Is he currently adopting?

 

[velillen]

Seriously go in and be nice about it. I worked retail and the one thing thing that would really make me not want to help people is when they came in bitching and complaining. Those who came in and explained what happened calmly got my full attention and id do whatever i could to help. Even those i helped if they came in and said i sold them the wrong product id go back out and spend as long as it took to get exactly what they wanted.

Moral of the sorry....be nice when you first go in. Explain what happened calmly and youll probably get it resolve din no time. If you dont then you can start getting worked up. just remember a lot of those sales guys are just kids (so to speak) and dont alway shave the power to undo things and it does require a manager. Be nice to the kid and they will want the manager to help. Be mean to the kid and they will go in back and say theres an asshole out front.

 

[yh125d]

I ended up not going with him (it seemed it would be hassle-less and he could do it fine himself). They wound up trying to stick him with a restocking fee because the phone he did buy had 9 minutes on it instead of 5, even though it still has all the peel-off plastic cover bits. That pissed him off so he just left.

Any way he's gonna go back once more with his wife (her phone is from before verizon bought alltel, so she needs a new verizon phone they say). If he can't get out of the restocking fee, he'll give the phone (motorola barrage he paid like $170 for, ripoff, that crappy phone should be free) to his wife and buy the incredible for himself. If he can get out of it, he'll trade the barrage for an incredible, pay the difference, and pick something out for his wife


Either way, he's gonna end up with an incredible, which means I get to play with it (while showing him how to use it) which is nice, cause I havent decided on incredible vs. EVO

 

[hanoverphist]

Seriously go in and be nice about it. I worked retail and the one thing thing that would really make me not want to help people is when they came in bitching and complaining. Those who came in and explained what happened calmly got my full attention and id do whatever i could to help. Even those i helped if they came in and said i sold them the wrong product id go back out and spend as long as it took to get exactly what they wanted.

Moral of the sorry....be nice when you first go in. Explain what happened calmly and youll probably get it resolve din no time. If you dont then you can start getting worked up. just remember a lot of those sales guys are just kids (so to speak) and dont alway shave the power to undo things and it does require a manager. Be nice to the kid and they will want the manager to help. Be mean to the kid and they will go in back and say theres an asshole out front.

the fun thing to do is to be an asshole quietly to the salesdick and when the manager comes out be as pleasant as you can about the whole thing, it makes the salesdick look like the asshole, and if done right you can get the manager apologizing for the salesdick's attitude.

 

[yh125d]

So everything's golden, he got what he wanted and only was out $35 restocking fee for the whole thing.


I've been playing with it all morning, I have got to figure out some way to get this phone...

Still, $98/mo for sing line 450 talk, unlimited text and data is steep...

 

[rudeguy]

So everything's golden, he got what he wanted and only was out $35 restocking fee for the whole thing.


I've been playing with it all morning, I have got to figure out some way to get this phone...

Still, $98/mo for sing line 450 talk, unlimited text and data is steep...

Verizon is on the higher side for pricing. But they do have a great network.

 

[yh125d]

Verizon is on the higher side for pricing. But they do have a great network.

If I can wait til mid July, our ATT contract is up and I'll be able to save money by getting on a family plan with my dad. By then the EVO will also be out so I'll have that to consider as well (in addition to sprint being cheaper)