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Verizon Business DSL Support

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James Bond

James Bond

Diamond Member
User plugs modem in.

Modem fires up - no DSL or Internet lights.

User calls Verizon - they troubleshoot for 90 minutes and eventually tell her they cannot help because she doesn't have another laptop.

I call Verizon with user conferenced in.

After explicitly telling the tech over and over that the DSL and Internet lights aren't even on, she keeps requesting that we check DNS settings on the laptop.

DNS is fine (no shit).

Tech: "I've seen this before - it must be a DNS issue"
Me: "Jennifer, no offense, but what the fuck are we doing right now. This has absolutely nothing to do with our connectivity".
Tech: "SIR - PLEASE - LET ME DO MY JOB"

If anyone works at the Verizon Business call center, please find Jennifer and deliver her a punch in the face.

 
Would expect this from normal consumer DSL, but it's sad to hear that their business DSL tech support is just as bad.
 
Originally posted by: acheron
Would expect this from normal consumer DSL, but it's sad to hear that their business DSL tech support is just as bad.
Click to expand...

Exactly what I thought - very surprised to have this happen on their "special" support.

Originally posted by: Newbian
As if it's Jennifer.

Most outsourced tech support have given the India employees American names.
Click to expand...

She was definitely American.
 
I think Verizon gets kickbacks from the states because they seem to employee mentally retarded people.

Tried to order DSL service. They sent the first modem to the wrong address. Call them up no prob, they send the 2nd modem to the same wrong address. Call them up no prob, they send the 3rd modem to the same wrong address. Call them up, they ask me why I can't go pick it up. Tell them to cancel the whole thing cause I'll go with comcast. 2 weeks later, I get an envelope from Verizon with a return shipping sticker in it. Call them up, they tell me to slap the sticker on the modem and send it back. They then tell me I'm responsible for all 3 modems. I could go into details some more but I won't bore you. Needless to say, I (hopefully) got the whole situation taken care of but it took hours of time on the phone.
 
Originally posted by: dabuddha
I think Verizon gets kickbacks from the states because they seem to employee mentally retarded people.

Tried to order DSL service. They sent the first modem to the wrong address. Call them up no prob, they send the 2nd modem to the same wrong address. Call them up no prob, they send the 3rd modem to the same wrong address. Call them up, they ask me why I can't go pick it up. Tell them to cancel the whole thing cause I'll go with comcast. 2 weeks later, I get an envelope from Verizon with a return shipping sticker in it. Call them up, they tell me to slap the sticker on the modem and send it back. They then tell me I'm responsible for all 3 modems. I could go into details some more but I won't bore you. Needless to say, I (hopefully) got the whole situation taken care of but it took hours of time on the phone.
Click to expand...

wow...that is mindbogglingly bad.
 
so you work for Verizon DSL support and got pwn'd?

Seriously you recommended DNS settings when no lights were on the modem?

I'd have just paid my power bill on time.
 
I used to have a landline with Verizon for the sole purpose of having dialup internet. My phone went out, and when I tested the voltage coming through my wall, it was 1/2(0.5 :^P) of what it should be. They sent someone out to fix my line, and determined that it was an issue in my house(meaning I'd have to pay of course). I told them to forget about it, and cancel my service. I've been on Comcast BB ever since. I was holding out, because I didn't want to spend the money on cable, but I got tired of dealing with Verizon's shit.
 
Good to see they're still providing the same excellent service I got from them almost 4 years ago. Pathetic. 🙁
 
I had a similar issue over the weekend. We upgraded two location from consumer dsl to business. Line was suppose to be active on Friday and discovered over the weekend that both services were active on the line.
 
Originally posted by: alkemyst
so you work for Verizon DSL support and got pwn'd?

Seriously you recommended DNS settings when no lights were on the modem?

I'd have just paid my power bill on time.
Click to expand...

😕
 
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