Valve to start offering 14day/2hr playtime refunds for all Steam games

[Fanatical Meat]

I wonder how they'll handle I bought it x days ago now its on sale for $5 or the more complicated I bought it on steam now its on sale at.GMG?

 

[Artorias]

I wonder how they'll handle I bought it x days ago now its on sale for $5 or the more complicated I bought it on steam now its on sale at.GMG?

From their FAQ page;

We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

You should be able to get a refund in both cases, whether you want to switch to GMG is going to depend on if you played it for more than 2hr+14 days or more.

 

[Tsavo]

Just got email saying my purchase has been refunded. Will take 7 days for the money to hit my Steam wallet. So, maybe ten days start to finish. Their slow response is there for a reason, I'd wager. No biggie. It beats wasting money on complete crap that will never be enjoyed.

 

[Chiefcrowe]

Interesting read about the refunds and what it could mean.

Steam refunds: Does Valve win either way?

https://www.polygon.com/2015/6/5/8732571/steam-refunds-does-valve-win-either-way

 

[thehotsung8701A]

Only a 2 hours window period? That nothing new, android apps been doing that since forever.

 

[TeknoBug]

Yup got my refund.

Only a 2 hours window period? That nothing new, android apps been doing that since forever.

2 hours of play time, not from the time of purchasing it. Android has a timer from the time you purchase it.

 

[shortylickens]

Only a 2 hours window period? That nothing new, android apps been doing that since forever.

No not a window. Two hours of gameplay time. The window is 14 days.

 

[Subyman]

Interesting read about the refunds and what it could mean.

Steam refunds: Does Valve win either way?

https://www.polygon.com/2015/6/5/8732571/steam-refunds-does-valve-win-either-way

Well the money stays in Steam right? You can't withdraw your steam wallet into cash.

 

[Tsavo]

Well the money stays in Steam right? You can't withdraw your steam wallet into cash.

You can always have it refunded to cc.

 

[Man I Suck]

You can always have it refunded to cc.

What about debit cards?

 

[dud]

Wish this option had been available at the time of my last purchase. I bought a highly rated, top-notch game ... Played it for about 30 minutes and decided it was not for me. Goes to show that ratings/reviews should play a "measured" part in deciding to purchase a game.

I miss those demo disks from the old PCGamer mags.

 

[Rakehellion]

http://arstechnica.com/gaming/2015/06/valve-begins-offering-refunds-for-all-steam-games/

Nice idea but customer service has never been Steam's forte either lol - could get messy. It would also be nice if it was a bit more integrated into the client - it sounds like you have to go to through the website to submit a support ticket for it. That said I'm glad to see them offering it and also appreciate them outright saying "If you abuse it, we will take it away from you."

Nice idea, considering they made purchases mandatory to add anyone to your friends list.