V92 +Win98 SE = No Dail Tone

[Falcon093]

I need some wonderful HELP from the GURU's on this board.

I bought a new US Robotics V92 Internal Modem and installed it on a Win 98 SE system for my grand daughter. The only way she has to get on line is AOL.

I installed AOL 8.0 and connected the system to my phone jack and instantly logged on.

This is a new computer for her from an old 233Mhz system to a XP1700+ running at 1,467 Mhz.

The sytem is working fine at my house. I take it to her house and it will not log on - NO DAIL TONE.

I am in a Different Area Code then she is but I have changed it on the modem setup page.

I have called AOL 5 times.
The first time a girl told nmme to delete location & number let AOL find it again and it would work. I said no way I have tried that -She replied you no listen to me.
2nd time - Unclick "Waiting for Dail Tone " in Modem setup tried to tell them that not problem they want listem
3rd time AOL gone bad - reload
4. Time Modem bad, I said diagonostic says sytem is good - work OK at my house.
5 Time the phone line is bad.
THESE PEOPLE WILL NOT LISTEN!

Had phone company out - no problem with line.

Tried to Connect - "NO DAIL TONE"

Took sytem up road 80 miles to my house, change telephone number to local number, system logs on immediately.

Add 1 and call long distance to number to be used at grandaughter house - logs on immediately.

Take system down road 80 miles removed the 1 for long distance dailing - no dail tone, using cables that worked at my house and are now connected directly to the NID on exterior of house - NO DAIL TONE

Need some good suggestion. THANKS.

 

[Kwatt]

Originally posted by: Falcon093
I need some wonderful HELP from the GURU's on this board.

I bought a new US Robotics V92 Internal Modem and installed it on a Win 98 SE system for my grand daughter. The only way she has to get on line is AOL.

I installed AOL 8.0 and connected the system to my phone jack and instantly logged on.

This is a new computer for her from an old 233Mhz system to a XP1700+ running at 1,467 Mhz.

The sytem is working fine at my house. I take it to her house and it will not log on - NO DAIL TONE.

I am in a Different Area Code then she is but I have changed it on the modem setup page.

I have called AOL 5 times.
The first time a girl told nmme to delete location & number let AOL find it again and it would work. I said no way I have tried that -She replied you no listen to me.
2nd time - Unclick "Waiting for Dail Tone " in Modem setup tried to tell them that not problem they want listem
3rd time AOL gone bad - reload
4. Time Modem bad, I said diagonostic says sytem is good - work OK at my house.
5 Time the phone line is bad.
THESE PEOPLE WILL NOT LISTEN!

Had phone company out - no problem with line.

Tried to Connect - "NO DAIL TONE"

Took sytem up road 80 miles to my house, change telephone number to local number, system logs on immediately.

Add 1 and call long distance to number to be used at grandaughter house - logs on immediately.

Take system down road 80 miles removed the 1 for long distance dailing - no dail tone, using cables that worked at my house and are now connected directly to the NID on exterior of house - NO DAIL TONE

Need some good suggestion. THANKS.

Most of the time when I had this problem. I was pluging the phone cable into the wrong jack on the modem....But thats just me



Kwatt

 

[Garion]

Did you elliminate all the telco issues? Plug a phone into the exact same cable and made sure there was actually dial tone? Made sure that the line didn't have telco-provided voice mail that had a stutter dial tone that might interfere?

Only other thing I can think of is wiring in the house might be messed up and on the wrong pairs.

- G

 

[Falcon093]

THANKS. Checked & Double checked. Had one prissy little AOL technician that kept telling me this was my problem. I said I'm looking at it - it's correct. She kept saying it can't be. Nope thats not the problem but I do appreciate your suggestions.

 

[Falcon093]

Did you elliminate all the telco issues? Plug a phone into the exact same cable and made sure there was actually dial tone? Made sure that the line didn't have telco-provided voice mail that had a stutter dial tone that might interfere?

Only other thing I can think of is wiring in the house might be messed up and on the wrong pairs.

- G

Yes, Purchased new 4 conductor cable, connected to my phone jack, verify could get on line and then took this whole set-up to my grand daughers house and connected the new cable to the NETWORK INTERFACE DEVICE (NID) on the outside of her house. When this didn't work the telephone company was called, they came out and said there is nothing wrong with the incoming lines to the house.

Go figure, I'm at my wits end, by the way her old 233 mhz sytem and another IBM machine works fine on her line.