Useful tech support apps?

[MrHatchet87]

I find I'm constantly helping my friends with their computer's, and maintaining them... I'm also currently taking a computer consulting class at my school with hopes of being hired by the school's tech support help desk (they also do house calls).

So, I just ordered a USB drive, and was wondering what useful apps and utilities you would recommend to put on it for the purpose of troubleshooting and tech support on other computers. I'm already planning on putting the following on it:

Norton Anti-virus Corporate Edition (supplied free to students by my school)
Ad-aware
Spybot Search & Destroy
HijackThis
Process Explorer


Pretty short list so far... I know, so, any suggestions? Remember, troubleshooting and tech support is the PRIMARY usage I'm looking for, performance tweaking is SECONDARY (but still welcome). The school tech support team has a slew of other programs they use, but, I haven't gotten far enough into the course to learn about them yet.........

 

[LiLithTecH]

You are just installing the Norton AV client , correct?
Otherwise, you are in for a world of hurt....

 

[Nothinman]

Get a BartPE disc and put all of your tools on there so you can run them from a known-clean source.

 

[Fern]

I'd put MBM5 on the list. Great to monitor temps and voltages.

I'd also carry a floppy/cd with memtest86.

And Everest Home Edition or similar to get a read on what components are in the box.

Fern

EDIT: Welcome to the Forums MrHatchet87!