I know that this topic belong in Technical support, but I really need help fast.
Here's what happened.
My friend's computer (gateway) has a cable modem connection and her computer is always on.
This morning when she woke up, she notice that someone send her like AIM saying "Thanks for sharing your file" from that time on, her computer screwed up bad, real bad!
The screen is scrambling (not snowy like, but more like defragmenting screen) that you can not see the words. When she tried to boot it up, the BIOS screen looks like infected with the virus. Basically, the entire system is corrupted.
Is this a virus or someone hacked into her computer?
I am guessing it's because someone hacked into her computer.
I need a second opinion on this
Is there any other solution other than reinstalling windows (if it can be done) or reformat everything?
Is it possible that the BIOS get infected? Should I re-flash the BIOS?
Thank you folks, and sorry for posting it here.
Here's what happened.
My friend's computer (gateway) has a cable modem connection and her computer is always on.
This morning when she woke up, she notice that someone send her like AIM saying "Thanks for sharing your file" from that time on, her computer screwed up bad, real bad!
The screen is scrambling (not snowy like, but more like defragmenting screen) that you can not see the words. When she tried to boot it up, the BIOS screen looks like infected with the virus. Basically, the entire system is corrupted.
Is this a virus or someone hacked into her computer?
I am guessing it's because someone hacked into her computer.
I need a second opinion on this
Is there any other solution other than reinstalling windows (if it can be done) or reformat everything?
Is it possible that the BIOS get infected? Should I re-flash the BIOS?
Thank you folks, and sorry for posting it here.