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Urgent issue! Please respond!!!!!11111

E

Exterous

Super Moderator
User 8:43am 8/24: Someone accidentally migrated 23 surveys to this location last night and we need them moved back ASAP
Me 9:02am 8/24: I see 45 surveys modified last night. Can you let me know which ones you need moved back or what time they were moved
Me: ~10am called and left message
User 8:49PM 8/24: (provides requested information)
User 7:25am 8/25: I looked and they haven't been moved yet. Please move them as this is URGENT!
Me: -.-

So urgent it took you over 12 hours to answer my question but heaven forbid I have 1 minute at work to work on your issue...
 
Sorry to hijack thread. It's just the humiliation of searching for work is too much. I just came to the conclusion that jobs are very scarce
 
Naer said:
Sorry to hijack thread. It's just the humiliation of searching for work is too much. I just came to the conclusion that jobs are very scarce
Click to expand...

There are help wanted signs all over my area, so that's not true. I get constant contact via linkedIn from employers all other the place looking to fill positions, so there's stuff out there.

You either mean "there's no jobs I'm willing to get off the couch for" or "I'm too lazy to move where the work is"
 
dave_the_nerd said:
Dunno, but if they migrated them, they ought to be able to migrate them BACK their own damn selves.
Click to expand...

We are migrating everyone over to a new version but if they move a survey before its completed the associations will not work in the new system. We don't allow people to migrate to the old version
 
the worst is that its so urgent that you bypass the helpdesk by opening a ticket and call the IT director into the issue so he is up my ass and when i call for more info you arent there and i leave a voicemail. Then send a email. 7 days later i get a reply from the shithead asking why the issue has not been fixed.

fuck you.
 
I had a similar incident recently.
Them: "I need this issue to be addressed as TOP PRIORITY!"
Me: "Okay, as soon as you get me that updated specification, I'll put it in place"

Then they disappeared for a week and a half.
 
My favorite.

Them: We need a computer for a new co-worker that started yesterday!
Me: You should have told me before they started.
 
Turn the tables on them.

Set them up on an autodialer every 15 minutes (one that leaves a voicemail), and schedule an e-mail to send every 15 until they respond with the requisite information. Be sure to iterate the urgency in your communications.
 
You should have known what the response would be before it was sent, the problem should have been fixed before it even happened! 😛 The best thing about these type of emergencies is it's always the result of a user mistake, and mistakes happen, but they act like it's your fault it happened.
 
customer: we need your help. the part has not arrived yet, we need it today.
me: sir, the part is unavailable, we are getting it from the US. we cannot deliver today.
customer: we need it today.
me: i can find out for you when the delivery date will be.
customer: we need it today.
me: sir, this part is no longer manufactured. it does not exist in australia. we are flying it in from the US. it is currently in flight, on a plane.
customer: yes but we need it today.
me: ok, i'll have it sent to you as soon as possible.
customer:today?
me: if possible, yes.

because at this point i realize there's just no arguing with him, so i just try to cut the call.
next day my colleague send him an email "the part has arrived and will be delivered at your door tomorrow morning".
2 days total pass and funny enough, the servers didn't explode, the building didn't catch fire, the company was still working.

sometimes it's (very polite but firm)"hello, we have had a hardware failure; this is a very critical part and we need it replaced as soon as possible, please log it as maximum priority."
really? your DATACENTER has had ONE hard disk failure and you are in the shit?


in these last 2 years, i have noticed that when it's australians i'm dealing with, sometimes i have to increase the urgency of their request; they are all like "yeah, there's a smell of burning coming from our main production server, but no need to rush, whenever you got time. cheers".

instead when i deal with indians, it's always critical, and they will repeat several time they need everything done with the maximum urgency.
i imagine it must be a cultural thing, thinking that unless you really hammer it in that you need it done now, then the other guy will just toss it aside and do it between coffee breaks. most of the times i have to asses the request myself and downgrade the severity.
 
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OutHouse said:
the worst is that its so urgent that you bypass the helpdesk by opening a ticket and call the IT director into the issue so he is up my ass and when i call for more info you arent there and i leave a voicemail. Then send a email. 7 days later i get a reply from the shithead asking why the issue has not been fixed.

fuck you.
Click to expand...

Oh, that's my absolute favorite -- they go to your management with an "urgent" request and then your management is all over your ass while the end user won't respond to any requests for more information.

One time, I had a situation and my boss would come over to my desk every 20-30 minutes for an update. Finally, I said "I have an idea. Instead of you coming over here to me, pick up the phone, call the user yourself, and when you get the information I need, drop it by my desk." He magically stopped coming to my desk. 😀
 
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