UPS SUCKS

[montypythizzle]

Well, OK, I had an iMac sent to me via UPS. So this email string starts off as me complaining about the long, unexpected, unneeded wait for my package due to a "major weather condition". (delayed 3 days of 3 business day shipping...it was only bad weather for one day...) I guess they don't give you a refund on shipping. Well I received my package, YAY !!!!! Open the box to find out the bezel on it is cracked, BAD, like it was housed in the World Trade Center on Sep. 11 .
Ok so here is the emails (forgive me for spacing and what not)

02/15/2007
My package has been delayed WAY too long.
The first day it was delayed (Tuesday it was pretty dangerous), but NOW it is just getting ridiculous adverse weather MY ASS. Streets have been fine for 2 days (since Wednesday morning). These excuses are just RIDICULOUS.

02/17/2007
Thank you for your e-mail. I have checked the status of your shipment in
our tracking system. Our records indicate that your shipment was
delivered on 02/16/07 at 6:25 PM to the following address:
*my address*

Your shipment was signed for by the following individual:

*my name*

I sincerely apologize for any confusion caused in this matter and for the damage of your shipment. (after I filed a claim and they just apologize for the damage heh FAK you I didn't get this for free)
Please contact us if you need any additional assistance.
Latarshia Turner
UPS Customer Service

02/17/2007
Is THIS a response to the shipping damage or about the delays?
I'm not too worried about the delays NOW. I am still pursuing the damage
claim.


02/19/2007
Thank you for your question. Our system does indicate that there is a pending claim for this shipment. Unfortunately, the information you haverequested is only provided to the shipper. UPS finalizes all claims with the shipper, and I am unable to provide claim information to a receiver or third party. For further information about this claim, please contact the person or company who shipped your package. If the shipper has further
questions about your claim, please ask them to contact us directly. I sincerely apologize for being unable to assist you in this matter.

Please contact us if you need any additional assistance.

Latarshia Turner
UPS Customer Service

02/27/2007
How long do these claims usually take???? It has almost been two weeks now... Seller has said nothing so far.

02/28/2007
I received your claims question about tracking number 1ZW8689X0349754279.
You will need to contact the company or person that sent the package for the
final resolution of the claim. I am unable to provide claim information to a
receiver or third party. If the shipper has any questions about the claim,
please ask them to contact us directly. I sincerely apologize for being unable to assist you in this matter. Please contact us if you need any additional assistance.
Latarshia Turner
UPS Customer Service


03/06/2007
I REALLY would like to know the status of my claim. You guys dropped MY PACKAGE, I want to know about MY PACKAGE. The seller has not responded to my emails/private messages. Can you PLEASE just give me my claim and be done with this? I have been waiting almost 3 WEEKS for a replacement of my product. I don't care about the seller, I can SEND pictures of the DAMAGE, I will do ANYTHING required for me to "SPEED" this claim up. Has the seller even responded to you?

03/06/2007
Thank you for your response. While I can certainly understand your
frustration in this matter, I'm sorry that I cannot help you further with
this request. The information you have requested is provided only to the
shipper of record, RHW Enterprises. If the shipper has any questions about
your claim, please ask them to contact us directly.

I sincerely regret that I am unable to assist you in this matter.

Please contact us if you need any additional assistance.

Stacey Swindells
UPS Customer Service


03/16/2007
Can I please talk to your supervisor about this claim? I am getting very
frustrated with this company (UPS). I have tried to contact the seller like
you advise. They have said nothing to me as of yet. I am desperately trying
to get this solved as I cannot use the product I had sent to me. I would
very much like for you to transfer me to someone who can solve this (unlike
you have tried to do).
Thanks.

03/23/2007
Thank you for your response regarding tracking number 1ZW8689X0349754279. You will need to contact the company or person that sent the package for the final resolution of the claim. I am unable to provide claim information to a receiver or third party. Please contact the Shipper of Record, R H W Enterprises, for the resolution you seek.

If the shipper has any questions about the claim, please ask them to contact us directly. I apologize that I am unable to assist you further regarding this matter.

Please contact us if you need any additional assistance.

Stacey Swindells
UPS Customer Service Supervisor

Oh, did I just repeat myself, NOPE! (yeah I know the trick, highlight the same ****** and then press Ctrl-C and then Ctrl-V where you want it to go )

3/23/07 (today)
Wow, I am really surprised you guys can copy and paste and expect to satisfy customers. Well I am not satisfied with your company and their handling of claims. I would like to be redirected to someone that does not copy and paste a resolution to a problem. If needed I can share this information regarding your "resolution" of my claim with hundreds of my peers. I just hate when people PAY YOU to ship something and you break it and take no fault in your mishandling.


Has anyone had this kind of trouble? This is just ridiculous, I have been arguing with a robot for 2 months!

 

[Auggie]

you sound like a fourteen year old person that doesn't understand how the system works.

 

[Auggie]

seriously though, contact the company that shipped the product and stop your petulant whining at UPS - you're wasting your time and theirs. and mine.

 

[montypythizzle]

Originally posted by: Auggie
you sound like a fourteen year old person that doesn't understand how the system works.

Use a hotkey to respond to emails hmm okay!

 

[newb111]

You are not their customer (the shipper is), and therefore they have no obligation to submit to your demands.

 

[DeadByDawn]

english, do you speak it?

 

[montypythizzle]

Originally posted by: Auggie
seriously though, contact the company that shipped the product and stop your petulant whining at UPS - you're wasting your time and theirs. and mine.

AFAIK UPS sends out the checks. They give you so and so amount of insurance on your package included in price. So... wouldn't they just give the money to the customer/receiver?

 

[DeadByDawn]

Originally posted by: montypythizzle

Originally posted by: Auggie
seriously though, contact the company that shipped the product and stop your petulant whining at UPS - you're wasting your time and theirs. and mine.

AFAIK UPS sends out the checks. They give you so and so amount of insurance on your package included in price. So... wouldn't they just give the money to the customer/receiver?

Because their customer is not you, it's the person that paid them to send the package.

 

[KLin]

Just wow.

 

[montypythizzle]

Originally posted by: DeadByDawn
english, do you speak it?

Ok, you criticize MY english when you are so ignorant that you can't even capitalize the first letter in a sentence....

 

[montypythizzle]

My problem also is the sender has not responded to my PMs.

 

[DeadByDawn]

Originally posted by: montypythizzle

Originally posted by: DeadByDawn
english, do you speak it?

Ok, you criticize MY english when you are so ignorant that you can't even capitalize the first letter in a sentence....

I'm criticizing your reading comprehension, not your spelling

 

[thirtythree]

Have you contacted the seller more than once?

 

[BlancoNino]

Um, so did you ever get in contact with the company that sent the package?

 

[montypythizzle]

I have in fact tried contacting the seller 2 times. I am now going to try and contact him via AIM and YIM.

 

[Matthias99]

UPS can't do anything with you. You didn't pay them, so the claim (if any) has to go to the shipper (ie, the seller). They can't directly pay you a damage claim, or even a shipping refund for not delivering the package in time.

Talk to the seller. If the seller won't talk to you, you need to document everything, and then you need something like small claims court.

 

[montypythizzle]

Also, the receiver should receive the compensation correct? Is it possible the seller took the money and ran?

 

[BlancoNino]

Originally posted by: montypythizzle
I have in fact tried contacting the seller 2 times. I am now going to try and contact him via AIM and YIM.

Did you buy this on e-bay? File a claim if the seller isn't doing anything. Insurance should have been purchased too.

 

[Alone]

Originally posted by: montypythizzle

Originally posted by: DeadByDawn
english, do you speak it?

Ok, you criticize MY english when you are so ignorant that you can't even capitalize the first letter in a sentence....

Says the guy who didn't capitalize the "e" in English, and used "Ok" in place of "Okay".

 

[randumb]

You should be mad at the seller, not UPS. The seller is the UPS customer and the only one that can file the claim. You can whine to UPS all you want, it's not going to help.

 

[montypythizzle]

The insurance I believe is 300$ per box (by default). No, this was on a Mac forum. He has posted there a few times since my PMs but haven't answered them....

 

[montypythizzle]

Originally posted by: randumb
You should be mad at the seller, not UPS. The seller is the UPS customer and the only one that can file the claim. You can whine to UPS all you want, it's not going to help.

Well if the seller doesn't see it when delivered how can he file a claim saying it was damaged....

 

[deadlyapp]

You sound like a whiney bastard.

 

[Matthias99]

Originally posted by: montypythizzle
Also, the receiver should receive the compensation correct?

No. They can only refund/compensate the person who paid for the shipping.

Is it possible the seller took the money and ran?

Yes. But you need to make some reasonable efforts to contact the seller before you can pursue anything else.

Well if the seller doesn't see it when delivered how can he file a claim saying it was damaged....

In theory you should ship the damaged item back, and then the seller can inspect it and file a claim with UPS. They're certainly not going to refund you without getting the item back.

 

[montypythizzle]

Originally posted by: deadlyapp
You sound like a whiney bastard.

What, when someone pays for a service and they don't do a good job or ruin something more then when they started you can't complain.
OOPS, took a deuce on your floor and I am not picking it up. You wouldn't whine in that situation for me to pick it up?