Between my dad & I, we've shipped probably 200-300 items via UPS (large, damageable items).
Never had a problem, but I won't say that it doesn't happen. Notice the guy didn't show the packaging...
I was in the office the other day and the CSR flat out told a lady, "Some times the boxes back up on the conveyor belt going up to the trucks and they just fall off to the floor." Well, those belts go up about 10 feet...
As for customer service (don't know about claims, never had one), the usual driver that delivers here is cool and the regs at the counter are very nice to me as well
