UPS (aka OOPS) Read THis

[AgentZap]

I was sitting home all day waiting for that loud ass UPS truck to pass by so I could get my laptop, but they never came. I refresh the tracking page and it showed it was DELIVERED and signed for by someone who is not me. I WAS HOME WHEN THEY SAID THEY DELIVERED IT!! I do not live in an apartment and I didn't see any ninjas lurking about intercepting and signing for packages in front of my house so WTF.

I called UPS immediatly and they have my correct shipping address, but have "no way of knowing where it was actually delivered" until at least tomorrow. How the hell!?

Hope whoever got my dell laptop is enjoying it

 

[Danman]

Man, that really sucks. I'd call and B!TCH. :|

 

[AgentZap]

I did, but I am going to wait to post the details. <im so angry you have no idea>

Dell screwed up this order from start to finish and UPS buried it.

 

[SuperSix]

Hope whoever got my dell laptop is enjoying it

It rocks! Thanks!

 

[HiTek21]

that totally sucks! they should do more than just say we'll figure out tommorow since its such an expensive piece of equipment..

 

[Antoneo]

Do you have neighbors living nearby? This sorta happened to me as well with FedEx when the site for tracking said delivered but I never got the package. My neighbors were nice enough to alert me of it instead of making me ask around for it.

 

[DeadHead]

Damn, how much of your money is down the drain?

 

[BigJohnKC]

Originally posted by: MistaEng
Do you have neighbors living nearby?

That's generally where they live.

 

[olds]

Originally posted by: DeadHead
Damn, how much of your money is down the drain?

$0.00

 

[ElFenix]

most dell sales reps couldn't tell their head from a whole in the ground. if you find a good one, stick with him/her. tech support too.

as for UPS, they sucks. fedex is sooo much better. heck, even airborne is better.

 

[MazerRackham]

UPS = suck.

I will always pay more for FedEx (it it's an option) if it's something that I actually want to arrive in one piece

 

[PowerMac4Ever]

Don't listen to ElFenix and MazerRackham, they don't know a damn thing about shipping companies.

Let me make this short:

UPS is primarily a GROUND delivery company
FedEx is primarily an AIR delivery company

FedEx isn't better, it's just that all their packages are shipped via the more expensive Air services. Air shipment = faster than ground, therefore less opportunity to break. People here complain about UPS Ground because they are either too dumb or too cheap to break out the checkbooks and pay for UPS Air.

AgentZap, has it been proven that UPS is at fault here? Absolutely not. This thread would have been more useful had you been able to prove that UPS was at fault. BTW, UPS trucks are not loud. You may have been home when they said they delivered it, but were you outside?

 

[MrDingleDangle]

wasbt there another threaad like this last week?

 

[NogginBoink]

Originally posted by: PowerMac4Ever
AgentZap, has it been proven that UPS is at fault here? Absolutely not. This thread would have been more useful had you been able to prove that UPS was at fault. BTW, UPS trucks are not loud. You may have been home when they said they delivered it, but were you outside?

Actually, sounds to me like UPS pretty obviously is at fault. If his address was correct on the shipping form, he was home, and UPS delivered to someone else, I have trouble interpreting that as anyone but UPS' fault.

 

[mrCide]

Originally posted by: NogginBoink

Originally posted by: PowerMac4Ever
AgentZap, has it been proven that UPS is at fault here? Absolutely not. This thread would have been more useful had you been able to prove that UPS was at fault. BTW, UPS trucks are not loud. You may have been home when they said they delivered it, but were you outside?

Actually, sounds to me like UPS pretty obviously is at fault. If his address was correct on the shipping form, he was home, and UPS delivered to someone else, I have trouble interpreting that as anyone but UPS' fault.

what he said.

 

[ElFenix]

Originally posted by: PowerMac4Ever
Don't listen to ElFenix and MazerRackham, they don't know a damn thing about shipping companies.

Let me make this short:

UPS is primarily a GROUND delivery company
FedEx is primarily an AIR delivery company

FedEx isn't better, it's just that all their packages are shipped via the more expensive Air services. Air shipment = faster than ground, therefore less opportunity to break. People here complain about UPS Ground because they are either too dumb or too cheap to break out the checkbooks and pay for UPS Air.

AgentZap, has it been proven that UPS is at fault here? Absolutely not. This thread would have been more useful had you been able to prove that UPS was at fault. BTW, UPS trucks are not loud. You may have been home when they said they delivered it, but were you outside?

a friend who is a warehouse manager and uses both (almost always air) says don't ship UPS if you don't have to. i'm sorry if i put more stock into his word than a somewhat anonymous person on the internet, but thats the way he sees it, and i have no reason to doubt him.

 

[PowerMac4Ever]

Originally posted by: NogginBoink

Originally posted by: PowerMac4Ever
AgentZap, has it been proven that UPS is at fault here? Absolutely not. This thread would have been more useful had you been able to prove that UPS was at fault. BTW, UPS trucks are not loud. You may have been home when they said they delivered it, but were you outside?

Actually, sounds to me like UPS pretty obviously is at fault. If his address was correct on the shipping form, he was home, and UPS delivered to someone else, I have trouble interpreting that as anyone but UPS' fault.

Sounds to me like you did not consider every other scenario. There was another thread like this a week ago. In it, someone else signed the receiver's name on the form and stole his package. UPS was not at fault that time, and maybe the same thing happened here? I can hardly put UPS at blame if someone claims to be me, signs my name, and takes my package. Again, AgentZap has yet to prove that UPS is at fault. Innocent until proven guilty.

 

[AgentZap]

Originally posted by: PowerMac4Ever
Don't listen to ElFenix and MazerRackham, they don't know a damn thing about shipping companies.

Let me make this short:

UPS is primarily a GROUND delivery company
FedEx is primarily an AIR delivery company

FedEx isn't better, it's just that all their packages are shipped via the more expensive Air services. Air shipment = faster than ground, therefore less opportunity to break. People here complain about UPS Ground because they are either too dumb or too cheap to break out the checkbooks and pay for UPS Air.

AgentZap, has it been proven that UPS is at fault here? Absolutely not. This thread would have been more useful had you been able to prove that UPS was at fault. BTW, UPS trucks are not loud. You may have been home when they said they delivered it, but were you outside?

1) Dell didn't give me the choice of which shipper to use. I paid extra for second day delivery thinking it would go Fedex air but they used UPS ground for some damn reason.
2) I was at home looking through my open front window at the street the truck drives by being a dork sitting in front of the computer all day waiting and not once did a UPS truck come by the entire day.
3) UPS trucks sound like a damn bus I don't know how you don't think they are loud

 

[PowerMac4Ever]

Originally posted by: ElFenix

Originally posted by: PowerMac4Ever
Don't listen to ElFenix and MazerRackham, they don't know a damn thing about shipping companies.

Let me make this short:

UPS is primarily a GROUND delivery company
FedEx is primarily an AIR delivery company

FedEx isn't better, it's just that all their packages are shipped via the more expensive Air services. Air shipment = faster than ground, therefore less opportunity to break. People here complain about UPS Ground because they are either too dumb or too cheap to break out the checkbooks and pay for UPS Air.

AgentZap, has it been proven that UPS is at fault here? Absolutely not. This thread would have been more useful had you been able to prove that UPS was at fault. BTW, UPS trucks are not loud. You may have been home when they said they delivered it, but were you outside?

a friend who is a warehouse manager and uses both (almost always air) says don't ship UPS if you don't have to. i'm sorry if i put more stock into his word than a somewhat anonymous person on the internet, but thats the way he sees it, and i have no reason to doubt him.

Considering UPS has a hell of a lot more loyal customers than FedEx, I think I'll put more stock into FACTS rather than the words of some biased warehouse manager. But that's just me.

 

[PowerMac4Ever]

1) Dell didn't give me the choice of which shipper to use. I paid extra for second day delivery thinking it would go Fedex air but they used UPS ground for some damn reason.
2) I was at home looking through my open front window at the street the truck drives by being a dork sitting in front of the computer all day waiting and not once did a UPS truck come by the entire day.
3) UPS trucks sound like a damn bus I don't know how you don't think they are loud

1) That's Dell's fault, not UPS's.
2) I dunno, but I have trouble believing this...
3) Maybe my windows just have better sound protection than yours. Many times I would be sitting at my computer by my window and UPS would deliver a package without me even hearing it. IMHO, UPS trucks are quieter than buses and even the standard riceburner.

 

[Balthazar]

Originally posted by: PowerMac4Ever
Don't listen to ElFenix and MazerRackham, they don't know a damn thing about shipping companies.

Let me make this short:

UPS is primarily a GROUND delivery company
FedEx is primarily an AIR delivery company

FedEx isn't better, it's just that all their packages are shipped via the more expensive Air services. Air shipment = faster than ground, therefore less opportunity to break. People here complain about UPS Ground because they are either too dumb or too cheap to break out the checkbooks and pay for UPS Air.

AgentZap, has it been proven that UPS is at fault here? Absolutely not. This thread would have been more useful had you been able to prove that UPS was at fault. BTW, UPS trucks are not loud. You may have been home when they said they delivered it, but were you outside?

Sounds like someone works for UPS.

But seriously, yes, they ARE loud trucks, and b, who the hell cares if he was at home, it says delivered, to HIS address, and it's not, the fact that he was home is STILL a moot issue, even if he wasn't, it should NOT say delivered and signed for if HE did not recieve it and sign for it.

And being primarily ground doesn't change the fact that UPS sucks, if the reason they suck is because they are primarily ground, thats fine, they still suck. Telling me WHY something sucks doesn't make it cease to suck any longer.

 

[AgentZap]

Originally posted by: Balthazar

Sounds like someone works for UPS.

But seriously, yes, they ARE loud trucks, and b, who the hell cares if he was at home, it says delivered, to HIS address, and it's not, the fact that he was home is STILL a moot issue, even if he wasn't, it should NOT say delivered and signed for if HE did not recieve it and sign for it.

And being primarily ground doesn't change the fact that UPS sucks, if the reason they suck is because they are primarily ground, thats fine, they still suck. Telling me WHY something sucks doesn't make it cease to suck any longer.

Like I said I was sitting at my front window looking at the street all day. No trucks came by. The fact that it was signed for by someone else means to me that either they delivered it to the wrong house and didnt look at the address on the box before handing it over or someone at UPS flat out stole it.

 

[AgentZap]

Originally posted by: PowerMac4Ever
2) I dunno, but I have trouble believing this...

When I have a $2600 dollar peice of equiptment being delivered you better believe my ass is parked there all day.

 

[Kilrsat]

The last time I had a package misdelivered by UPS (they missed by 20 blocks west and 15 north, delivering to some car repair shop instead of my house, although I did get the other 4 packages), I called the 800 # and they managed to tell me where the package was delivered. The phone rep said I'd get call me in the morning with a resolution. Well 2pm rolls around and still no call, so I got my butt up and went to the UPS facility myself. The employee at the desk was doing everything possible to not let me talk to either a) any customer service person ("I'm sorry, they all left at noon" (left at noon, wtf?)) or b) a manager. After about 15 minutes they finally got around to getting the manager, and the brilliant reply I got, "I'm sorry, sometimes our drivers just don't look at the address." And why I didn't get a phone call when they promised they'd call back "I'm sorry we didn't call back."

Well gee, my package is off in lala land and the best you can do is tell me "I'm sorry." They went and retreived my package the next day, and dropped it off... after it had been opened, rummaged through, and repackaged extremely poorly (as in, if I tried to drop it off at the facility in this condition they'd give it right back). Did they even bother to ring my bell when they finally delivered? Nah, just dropped it on the porch and I watched the driver sprint back to his truck from my open front door.

Sure, someone will say "but think of the volume of shipments they deal with." Oh well, if your company is doing so much business that the service completely blows, maybe its time to downsize.

Good luck with your laptop, hopefully you'll get it back in one piece, without the random individual that is now using it surfing for too much pr0n.

 

[LikeLinus]

PowerMac4Ever - so how much is UPS paying you to make this crap up about them? I had two friends that worked in the Nashville hub off Whites Creek Pike. They said people all the time would throw package, kick them, hit them, throw them to each other that said "fragile". Said people would all the time intentionally just trash package and shake them. Apparently none of the facility managers did anything about it.

Lets see...i believe my friends over you. They both say stay the hell away from UPS as much as possible.

At this point, it does indeed to be UPS fault. If they did not physically go to the right place and knock on the door, it is their fault. If they let someone standing out around outside an APARTMENT Bulding, that's just stupid. Anyone could be standing out there. If they just simply took it to the wrong address and someone lied and signed for it....UPS fault.

Tell UPS they owe you another C-Note for your "UPS is the greatest ever" reply to this message