Yea, they had to drill through my wall too, but thats what they did originally when they built my house. lucky for me it was in my unfinished basement and i had bricks. They caulked it though.
Today i recieved a phone call from Bryan to verify i had no problems and to remind me about the rebates! i will give him a call tomorrow and commend him on the customer service.
I have a feeling that if the poster who said he used to work from ES either was a disgruntled employee, faking it, or they made some serious changes after he left!
Jagg, i wish i could leave comcast for good, but DSL isn't in my area (guess they didn't think they could penetrate the comcast stranglehold) and dsl speeds are SLOW compared to my comcast! and so that i don't get charged $65 for internet alone ( and to get local DC stations), i will keep the most basic comcast service available, $11.