** UPDATE ** -- ORDERS CANCELLED
Dell recently cancelled a *ton* of orders from the fathers day weekend double 15% ("to limit our exposure"), however they will re-instate your order if you call up and ask. Print receipts (online, email) showing original order date (for the rebate) and you are fine.
I know many of you took advantage of the recent 15% + 15% off dell deal...
one of the items that was very attractive was the Maxtor 200gb drive, which was ~225 after taxes + discounts, with a $120 MIR.
Recently, all (if not most) orders for the 200gb drive have been delayed until 6/27, with the rebate requiring that the rebate submission be postmarked by 7/7. Although this is over a week, with the UPS Ground shipping that dell uses (for everyone who chose the "free shipping" choice), this could be cutting it close.
I suggest everyone to e-mail customer service, and gripe with something along these lines:
(if we all do it, odds are they'll do something about it rather than face the possibility of hundreds of canceled orders)
(enclose your order #)
"
The above order number is for a Maxtor 200gb hard drive that I ordered and recently received word that the product has been delayed and would not ship until approximately 6/27.
What concerns me is that I purchased this item on the expectation of receiving a rebate. The details of the rebate state that the submission must be postmarked by 7/7, and that entries postmarked later will be denied.
Having the orders ship on, or soon after 6/27 will be cutting the deadline very close (assuming that the discounted shipping option dictates that the order will be sent via UPS ground). This leaves myself, and im sure hundreds others, waiting for this drive to arrive before the deadline. Should it arrive after 7/7 we would be forced to deny the package/mark return to sender as we purchased this item with the expectation that we would be receiving a $120 Mail in rebate. At the time of purchase the "availability" of the item on your site was marked as "same day" as well.
I hereby ask that Dell either a) step-up production on this item or b) increase the speed of the shipment, perhaps with a 3-day service or some method that would guarantee delivery before 7/7.
Otherwise it is my intent (and many others I am sure) to return this order.
Thank you for your time and concern.
"
Dell recently cancelled a *ton* of orders from the fathers day weekend double 15% ("to limit our exposure"), however they will re-instate your order if you call up and ask. Print receipts (online, email) showing original order date (for the rebate) and you are fine.
I know many of you took advantage of the recent 15% + 15% off dell deal...
one of the items that was very attractive was the Maxtor 200gb drive, which was ~225 after taxes + discounts, with a $120 MIR.
Recently, all (if not most) orders for the 200gb drive have been delayed until 6/27, with the rebate requiring that the rebate submission be postmarked by 7/7. Although this is over a week, with the UPS Ground shipping that dell uses (for everyone who chose the "free shipping" choice), this could be cutting it close.
I suggest everyone to e-mail customer service, and gripe with something along these lines:
(if we all do it, odds are they'll do something about it rather than face the possibility of hundreds of canceled orders)
(enclose your order #)
"
The above order number is for a Maxtor 200gb hard drive that I ordered and recently received word that the product has been delayed and would not ship until approximately 6/27.
What concerns me is that I purchased this item on the expectation of receiving a rebate. The details of the rebate state that the submission must be postmarked by 7/7, and that entries postmarked later will be denied.
Having the orders ship on, or soon after 6/27 will be cutting the deadline very close (assuming that the discounted shipping option dictates that the order will be sent via UPS ground). This leaves myself, and im sure hundreds others, waiting for this drive to arrive before the deadline. Should it arrive after 7/7 we would be forced to deny the package/mark return to sender as we purchased this item with the expectation that we would be receiving a $120 Mail in rebate. At the time of purchase the "availability" of the item on your site was marked as "same day" as well.
I hereby ask that Dell either a) step-up production on this item or b) increase the speed of the shipment, perhaps with a 3-day service or some method that would guarantee delivery before 7/7.
Otherwise it is my intent (and many others I am sure) to return this order.
Thank you for your time and concern.
"
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