:Update: Bad things confirmed. ASUS GPU RMA started, heard bad things.

[monkeydelmagico]

So you rather want to dump the possible defective card on some poor sod who buys from Ebay? Explains why I am still apprehensive of buying from Ebay with such sellers.

However Asus sends it is how the buyer gets it. I'd trust a Asus approved sealed refurb ahead of some random person saying "It works great!".

 

[fleshconsumed]

However Asus sends it is how the buyer gets it. I'd trust a Asus approved sealed refurb ahead of some random person saying "It works great!".

Problem is unless he sells the card in "for parts as is" condition and it doesn't work the buyer will simply file a claim with ebay/paypal and the OP will have to take it back plus he'll be out of shipping fees.

 

[monkeydelmagico]

Problem is unless he sells the card in "for parts as is" condition and it doesn't work the buyer will simply file a claim with ebay/paypal and the OP will have to take it back plus he'll be out of shipping fees.

Good point. I've listed RMA's under "refurb" but not run into the situation where the buyer got a DOA. Rolling the dice and taking the chances. For a GPU you guys are right it's very easy to check if the unit functions properly before putting it up for sale.

 

[RadiclDreamer]

However Asus sends it is how the buyer gets it. I'd trust a Asus approved sealed refurb ahead of some random person saying "It works great!".

I wouldnt...

 

[SickBeast]

TBH MSI is the only decent brand that we have left as enthusiasts. They have a wonderful RMA process and their hardware is top notch with fully unlocked voltage on most of their GPUs.

Gigabyte and Asus are horrible IMO. Really bad.

 

[motsm]

One of the other reps I emailed earlier just contacted me about a refurbished 770 that I refused a month or so ago, since I don't trust their refurb process at this point. He convinced me that they checked it (sounds like at the offices this time), it works perfectly and has no physical damage, etc. I decided to take it over the new 670.

Probably pretty stupid of me, but I suppose the odds of the 670 actually being new weren't spectacular either. Maybe I'm just a masochist.

 

[RadiclDreamer]

One of the other reps I emailed earlier just contacted me about a refurbished 770 that I refused a month or so ago, since I don't trust their refurb process at this point. He convinced me that they checked it (sounds like at the offices this time), it works perfectly and has no physical damage, etc. I decided to take it over the new 670.

Probably pretty stupid of me, but I suppose the odds of the 670 actually being new weren't spectacular either. Maybe I'm just a masochist.

More like a realist

 

[taq8ojh]

Holy crap and I thought there wasn't anything worse than my RMA experience with Auzentech (I'm so glad the company vanished from the face of Earth). Almost six months of waiting for a reply to my ticket until they finally told me the warranty was over (it wasn't when I opened the ticket). LOL.

 

[Makaveli9090]

Made an account on here just to post in this thread. I'm literally having the EXACT same problem as you. Already sent in 1 card to the Indy center, it died after a week use. Sent my next one in, and now 2 weeks later I haven't heard anything. As with you, BOTH of my RMA's aren't searchable. They're just not in the system. After reading this thread, I'm seriously fearful of whether or not I'll ever get a working one back.

Definitely never buy ASUS again.

 

[Bubbleawsome]

Seems like MSI really is the only one without a horrid customer service base.

 

[bystander36]

Seems like MSI really is the only one without a horrid customer service base.

I thought most people had good EVGA RMA experiences. I know I did last year. I told them what was happening with my card, they said to send it to them, and I got it back. From the day I sent my email, to the day I received a new card back was 5 days.

 

[motsm]

Made an account on here just to post in this thread. I'm literally having the EXACT same problem as you. Already sent in 1 card to the Indy center, it died after a week use. Sent my next one in, and now 2 weeks later I haven't heard anything. As with you, BOTH of my RMA's aren't searchable. They're just not in the system. After reading this thread, I'm seriously fearful of whether or not I'll ever get a working one back.

Definitely never buy ASUS again.

You should be able to get a reply from these two ASUS reps, perhaps they can let you know whats going on.

cl-jolene@asus.com
cl-scott1@asus.com

I thought most people had good EVGA RMA experiences. I know I did last year. I told them what was happening with my card, they said to send it to them, and I got it back. From the day I sent my email, to the day I received a new card back was 5 days.

Their support seems great, however they normally have louder and less efficient coolers compared to MSI and ASUS. That may not be a real big deal for a lot of people, but it's the reason I picked ASUS for the 670. It looks like MSI has now caught up in that department with the 9XX series though, so no reason to buy ASUS if that trend holds up.

 

[CakeMonster]

I'd get MSI if it wasn't for all the reports of the fan bug with no BIOS fix.

 

[taq8ojh]

Apparently things are different in America, but over here (central Europe) we just buy in general IT shops and solve RMAs with them. They send stuff to their suppliers who check the state of things and either give them a green light to replace stuff or not.
Noone does anything directly with a manufacturer over here, and noone in his right mind would.
Perhaps it would be best if you guys did the same as us?

 

[bystander36]

Apparently things are different in America, but over here (central Europe) we just buy in general IT shops and solve RMAs with them. They send stuff to their suppliers who check the state of things and either give them a green light to replace stuff or not.
Noone does anything directly with a manufacturer over here, and noone in his right mind would.
Perhaps it would be best if you guys did the same as us?

You can only do that if the shop you purchased it from covers the cards. Most do not, at least no longer than a month. You can purchase extended plans for a heft amount, which might get you a couple years of warranty from them, but that's about it.

Anyways, EVGA made it easy on me. I'm hearing MSI is pretty good too. I'm not sure how others are.

 

[Makaveli9090]

You should be able to get a reply from these two ASUS reps, perhaps they can let you know whats going on.

cl-jolene@asus.com
cl-scott1@asus.com

Sounds good, will do. Thanks

 

[taq8ojh]

You can only do that if the shop you purchased it from covers the cards. Most do not, at least no longer than a month. You can purchase extended plans for a heft amount, which might get you a couple years of warranty from them, but that's about it.

Anyways, EVGA made it easy on me. I'm hearing MSI is pretty good too. I'm not sure how others are.

Omg, what kind of laws do you have there? In here, by law the warranty is 2 years minimum, and whoever sold you the goods is responsible for giving you the warranty.

 

[Bubbleawsome]

Omg, what kind of laws do you have there? In here, by law the warranty is 2 years minimum, and whoever sold you the goods is responsible for giving you the warranty.

Well, the store offers 30 days and then the company offers 2 years. After that point the retailer says "screw you, go to the other guy, we aren't helping."

 

[96Firebird]

Perhaps it would be best if you guys did the same as us?

It's probably a double-edged sword. If I recall, you guys tend to pay more for your parts (after currency exchange). This could be due to shipping, duties, etc... but support may be built into that higher MSRP as well. Could be that we get cheaper parts, but a headache when it comes to repairing/replacing those parts.

 

[RussianSensation]

Omg, what kind of laws do you have there? In here, by law the warranty is 2 years minimum, and whoever sold you the goods is responsible for giving you the warranty.

I wish it was like that in US/Canada. This way the story which sold you the goods would handle the RMA and all the headache while the customer would deal directly with the store from which they purchased the goods. This model would likely raise prices though as it would require the original store to have more customer services reps for RMA handling with the 3rd party manufacturer. Since the overall hardware failure rate is rather low for most components, the North American model is cheaper but as a consequence if you do have parts fail on you, you are at the mercy of the RMA department of the manufacturer.

 

[taq8ojh]

Firebird, you might be right. However I will take guaranteed long(er) warranty without any catches at the cost of higher price anytime of a day.
I really feel sorry for you guys.

 

[motsm]

I really feel sorry for you guys.

There's really no reason to, most OEM's are fine.

 

[bystander36]

Omg, what kind of laws do you have there? In here, by law the warranty is 2 years minimum, and whoever sold you the goods is responsible for giving you the warranty.

The reality is, we are given the choice when we purchase a card at a store like Fry's, Best Buy and most other large stores. You can buy the card with a 30 day warranty, or you can spend $50+ on an extended warranty, which sounds similar to what you get. The cost varies depending on the type and cost of the item.

Where you live, it apparently is not a choice. You are forced to get the extended warranty, which is likely automatically attached to the sales price.

I've been buying parts for years now, and have only 1 time used a warranty on a part outside the 30 day warranty time. From my perspective, it's like 95-99% of all problems are seen within the first 30 days, so I do not spend the money. And the one time I could have used that warranty, I had a very swift and easy process through EVGA. I just had to spend like $15 on shipping.

I would say I prefer the process we have. We have a choice on that extended warranty. You don't.

 

[Rezist]

There's really no reason to, most OEM's are fine.

Seems to vary alot even from the same manufacturers.

 

[Redcoat17]

Brit living in the US reporting in. Yeah one thing I really miss was the fantastic consumer protections in place such as standard warranties on all electronics, and if it breaks you return it to the store, not the manufacturer. the XBOX 360 RROD fiasco really hurt a lot of stores due to this. I personally went through 5 of the bloody things! (one was even RROD out of the box!).

Recently I built a new system, and all the reports of ASUS having such a horrible RMA process made turn to MSI instead for my motherboard and GPU.