Originally posted by: Netma
I ordered this item on 6/26. It came yesterday. The following is an email exchange I had with them today regarding the rebate.
"Are you telling me that I have to return the item and reorder to get the $30.00 rebate. That seems absurd. No one else has that policy. Not Office Depot, not Staples. I order from your company quite often and am surprised by your attitude toward your customers.
If I need to return the item then send me an RMA number. If that's the case, I will try to avoid purchasing from you in the future. I always thought Jeff Bezos was a smart businessman who cared about his customers.
Would you please send me his email address so that I can bring this matter to his attention. I'd like to have him tell me that this is Amazon's policy."
John xxxxxxxx
At 11:04 AM 7/3/2002 -0700, you wrote:
>Thank you for writing to us at Amazon.com.
>
>I have investigated your order and can assure you that your free
>Super Saver Shipping was applied to this order. The remaining
>$111.96 was charged to your credit card.
>
>I apologize that this distribution of charges was not accurately
>displayed in "Your Account." Our developers are currently working
>hard to correct this error.
>
>Also, please note that customers qualify for a rebate as long as they
>submit their order for the item within the qualifying dates listed on
>the rebate form.
>
>For more information about rebates, please visit our Help pages:
>
>
http://www.amazon.com/o/tg/browse/-/468518/
>
>I hope that this information is helpful.
>
>Thanks for shopping at Amazon.com.
>
>
>Best regards,
>
>Neil T.
>
http://www.amazon.com
>==============================
>Check your order and more:
http://www.amazon.com/your-account
>
>
>We would appreciate your feedback on our customer service. Follow the
>link below if you would like to let us know how we are doing - your
>input is invaluable!
>
http://www.amazon.com/exec/obidos/tg/cs-experience-survey/-/agbqq
>
>>Date: Wed Jul 03 10:43:49 PDT 2002
>>Subject: Returns & Refunds
>>To:
form-orders@amazon.com
>>From: xxxxxxxxxxxxx
>
>>---------------
>>07/03/02 10:42:33
>>NAME: John xxxxxxxxxx
>>ORDER NUMBER: 103-6882505-101xxxx
>>COMMENTS: This item arrived yesterday the 2nd of July. It now has a
>$30.00 rebate and free shipping was shown on the order. Would you
>please credit my credit card for the $7.94 shipping as well as a new
>dated sales receipt dated 07/01/02 or later so that I can receive the
>$30.00 rebate.
If necessary I WILL send this wireless router back to them........