• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

United = epic fail

Ns1

Ns1

No Lifer
Even for evil airline stories, this one may shock you. How about:

* Holding $5,000 in tickets from a family for six months, then telling them the day before that the flight has been canceled;
* When confronted with the fact that the flight hasn't been canceled, telling the family that the reservation has been lost;
* Finally admitting that they've bumped the family from the flight and were lying about the cancelation and the lost reservation;
* Offering replacement seats on multiple planes and days, splitting the family up on different flights and depositing them at different islands;
* Offering to get them there 5 days into a 7 day vacation, part of which was scheduled to spend time with a family member who was dying in a hospice in Hawaii;
* Refusing to write a letter on the family's behalf so that they can collect their insurance payment on the house they rented but never used.
Click to expand...

http://consumerist.com/5036740...t-to-insurance-company

Full article
http://www.signonsandiego.com/...13-9999-1m13braun.html
 
Originally posted by: KLin
Originally posted by: Ns1
Originally posted by: oldsmoboat
Are you being paid by the post today?
Click to expand...

Trying to be the next NSF4
Click to expand...

NFS4
Click to expand...

that

lol

Originally posted by: SpanishFry
Originally posted by: CrackRabbit
Holy crap that is horrible, I have a list of airlines I don't fly due to one reason or another... United just got added.
Click to expand...

so, who do you fly then?
Click to expand...

continental's been good to me. They cancelled a flight of ours. At first they wanted us to fly NWK -> JFK -> PDX for some ridiculous 12 hour excursion. After a bit of talking, we got routed NWK -> LAX (our hometown) -> PDX. NWK - LAX was bumped to first class 🙂
 
Originally posted by: CrackRabbit
Holy crap that is horrible, I have a list of airlines I don't fly due to one reason or another... United just got added.
Click to expand...

United was already on my list.

My story of why:

Flying home for Thanksgiving first year of college, I had to check one bag as I was bringing home stuff I didn't need at school. First off, the flight was delayed 5 hours because of weather - okay, not their fault. We were also supposed to be on an A320, but they changed the plane to a 757 (a larger plane). This plane sat at the gate for almost the entire delay. After the 5 hour wait, we get on and then proceed to sit on the tarmac for an hour and a half. When I got to NY, my bag did not come off the plane, as it never went on in the first place. I spent another hour and a half waiting in line for the 2 CS people at the airport with at least 30 or 40 other people who were missing their bags. I don't know how they managed to not get our bags onto the plane, seeing as it was a bigger jet than what was originally scheduled to be used and seeing as how it sat at the gate for 5 hours. I ended up getting my bag the next day as they put my bag onto the last flight of the evening (2AM).
 
Originally posted by: SpanishFry
Originally posted by: CrackRabbit
Holy crap that is horrible, I have a list of airlines I don't fly due to one reason or another... United just got added.
Click to expand...

so, who do you fly then?
Click to expand...

Southwest
Alaska
and Continental

On the shit list.
Delta
US Air
Northwest
United
 
Originally posted by: Brainonska511
Originally posted by: CrackRabbit
Holy crap that is horrible, I have a list of airlines I don't fly due to one reason or another... United just got added.
Click to expand...

United was already on my list.

My story of why:

Flying home for Thanksgiving first year of college, I had to check one bag as I was bringing home stuff I didn't need at school. First off, the flight was delayed 5 hours because of weather - okay, not their fault. We were also supposed to be on an A320, but they changed the plane to a 757 (a larger plane). This plane sat at the gate for almost the entire delay. After the 5 hour wait, we get on and then proceed to sit on the tarmac for an hour and a half. When I got to NY, my bag did not come off the plane, as it never went on in the first place. I spent another hour and a half waiting in line for the 2 CS people at the airport with at least 30 or 40 other people who were missing their bags. I don't know how they managed to not get our bags onto the plane, seeing as it was a bigger jet than what was originally scheduled to be used and seeing as how it sat at the gate for 5 hours. I ended up getting my bag the next day as they put my bag onto the last flight of the evening (2AM).
Click to expand...

Continental did that to me too. Delta did it to a coworker.
 
Great, I am flying Continental in October. Do any US airlines NOT suck? How can the rest of the world be so good at flights and the US consistently suck?
 
Originally posted by: sygyzy
Great, I am flying Continental in October. Do any US airlines NOT suck? How can the rest of the world be so good at flights and the US consistently suck?
Click to expand...

Southwest is good.
 
Originally posted by: sygyzy
Great, I am flying Continental in October. Do any US airlines NOT suck? How can the rest of the world be so good at flights and the US consistently suck?
Click to expand...

Heres a little clue. Every airline makes mistakes. When you deal with the volume of traffic that the airlines do it is impossible to stamp out errors. They are just people....
 
Originally posted by: Ns1
Originally posted by: Brainonska511
Originally posted by: CrackRabbit
Holy crap that is horrible, I have a list of airlines I don't fly due to one reason or another... United just got added.
Click to expand...

United was already on my list.

My story of why:

Flying home for Thanksgiving first year of college, I had to check one bag as I was bringing home stuff I didn't need at school. First off, the flight was delayed 5 hours because of weather - okay, not their fault. We were also supposed to be on an A320, but they changed the plane to a 757 (a larger plane). This plane sat at the gate for almost the entire delay. After the 5 hour wait, we get on and then proceed to sit on the tarmac for an hour and a half. When I got to NY, my bag did not come off the plane, as it never went on in the first place. I spent another hour and a half waiting in line for the 2 CS people at the airport with at least 30 or 40 other people who were missing their bags. I don't know how they managed to not get our bags onto the plane, seeing as it was a bigger jet than what was originally scheduled to be used and seeing as how it sat at the gate for 5 hours. I ended up getting my bag the next day as they put my bag onto the last flight of the evening (2AM).
Click to expand...

Continental did that to me too. Delta did it to a coworker.
Click to expand...

Delta's been good to me, but I'm not really flying Delta from MDW to LGA - it's a separate airline operating under the DeltaShuttle name (Shuttle America aka Republic Airways). I've also learned to stop checking bags and got a rolling bag just small enough to fit in overhead bins.

Though, my parents flight out of MDW was canceled on Sunday afternoon due to weather over NYC and rescheduled to Monday afternoon. The most annoying part was we were in a museum and Delta made an automated call to my Dad about his flight being canceled and that he should check his email. So we ended up leaving the museum really early just so we could get to a computer to check e-mail. They could have included in the automated call that the flight was rescheduled to Monday....
 
Originally posted by: waffleironhead
Originally posted by: sygyzy
Great, I am flying Continental in October. Do any US airlines NOT suck? How can the rest of the world be so good at flights and the US consistently suck?
Click to expand...

Heres a little clue. Every airline makes mistakes. When you deal with the volume of traffic that the airlines do it is impossible to stamp out errors. They are just people....
Click to expand...

I agree, airlines are always easy targets because travel is stressful.
 
I refuse to fly Delta after being stuck at the airport for 3 days and ultimately losing 10 days of my 2 week Christmas vacation in 2004.
 
Originally posted by: CrackRabbit
Originally posted by: SpanishFry
Originally posted by: CrackRabbit
Holy crap that is horrible, I have a list of airlines I don't fly due to one reason or another... United just got added.
Click to expand...

so, who do you fly then?
Click to expand...

Southwest
Alaska
and Continental

On the shit list.
Delta
US Air
Northwest
United
Click to expand...

a friend of the family booked her flight to hawaii through continental, which had the connection to hawaii through oakland. she gets to the airport, checks in, and gets her tickets for both the flight to oakland, and from oakland to hawaii. she gets to oakland and surprise! the connecting flight was serviced by ATA Airlines, which went out of business back in April, yet Continental didn't tell her about it and still gave her a ticket for a non-existent flight!

and of course when she went to the continental desk at the oakland airport, they told her she was SOL and would have to buy another ticket for $1000 to get her to hawaii. but it doesnt stop there. on the way back, the day before she left, she called to make sure everything was alright and had flights back. they assured her everything was fine, but low and behold, she gets to the airport and they tell her she was bumped from her return trip because she failed to check in to the non-existent ATA flight from oakland to hawaii!
 
Originally posted by: Oscar1613
Originally posted by: CrackRabbit
Originally posted by: SpanishFry
Originally posted by: CrackRabbit
Holy crap that is horrible, I have a list of airlines I don't fly due to one reason or another... United just got added.
Click to expand...

so, who do you fly then?
Click to expand...

Southwest
Alaska
and Continental

On the shit list.
Delta
US Air
Northwest
United
Click to expand...

a friend of the family booked her flight to hawaii through continental, which had the connection to hawaii through oakland. she gets to the airport, checks in, and gets her tickets for both the flight to oakland, and from oakland to hawaii. she gets to oakland and surprise! the connecting flight was serviced by ATA Airlines, which went out of business back in April, yet Continental didn't tell her about it and still gave her a ticket for a non-existent flight!

and of course when she went to the continental desk at the oakland airport, they told her she was SOL and would have to buy another ticket for $1000 to get her to hawaii. but it doesnt stop there. on the way back, the day before she left, she called to make sure everything was alright and had flights back. they assured her everything was fine, but low and behold, she gets to the airport and they tell her she was bumped from her return trip because she failed to check in to the non-existent ATA flight from oakland to hawaii!
Click to expand...

If most people treated their customers airlines did, there'd be a lot of unemployed people on the streets.
 
I just try to avoid flying any American airline. Air Canada and West Jet have always been good for flying and I'll always pay the little extra to go with them.
 
Originally posted by: waffleironhead
Originally posted by: sygyzy
Great, I am flying Continental in October. Do any US airlines NOT suck? How can the rest of the world be so good at flights and the US consistently suck?
Click to expand...

Heres a little clue. Every airline makes mistakes. When you deal with the volume of traffic that the airlines do it is impossible to stamp out errors. They are just people....
Click to expand...

I don't have a problem with airlines making mistakes (cont losing our luggage, cancelling our flight, w/e); I do, however, judge an airline by how they handle such situations.

the situation in the OP is entirely recockulous
 
Originally posted by: Ns1
Originally posted by: waffleironhead
Originally posted by: sygyzy
Great, I am flying Continental in October. Do any US airlines NOT suck? How can the rest of the world be so good at flights and the US consistently suck?
Click to expand...

Heres a little clue. Every airline makes mistakes. When you deal with the volume of traffic that the airlines do it is impossible to stamp out errors. They are just people....
Click to expand...

I don't have a problem with airlines making mistakes (cont losing our luggage, cancelling our flight, w/e); I do, however, judge an airline by how they handle such situations.

the situation in the OP is entirely recockulous
Click to expand...

Too true. The op story is Epic Fail.
I had the whiny weather delay and lost luggage story on my mind when i posted that.
 
I tend to fly Sun Country. They're good, great customer service, comfortable flights. Lucky for me they're based at MSP (Minneapolis-St. Paul).

Look into local airlines. They are smaller and less bureaucratic, so they tend to treat you nicer... plus, since they have less overhead, their rates are often quite competitive, if not outright significantly cheaper than the big ones.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top