Uninstall sound card before installing different one or just do it?
- Thread starter Muse
- Start date
I would personally uninstall anything "Santa Cruz" via add/remove programs, then reboot to safe mode and run Driver Cleaner. before installing a new soundcard.
- Jul 11, 2001
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That Driver Cleaner program, at the site says:
The program is for ATI and nVidia drivers.
Wouldn't seem to apply to Santa Cruz drivers. However, I suppose it is a good idea to uninstall the Santa Cruz before pulling it. I think the two cards have the same chip, so there could be some confusion.
Remove the card before you remove the drivers, or windows will try to install new drivers when you restart the computer.
sandorski
No Lifer
- Oct 10, 1999
- 70,797
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Definitely remove everything related to the old Hardware. I made the mistake of not removing drivers when I upgraded from a Radeon 8500LE to a Radeon 9600Pro. I though, "both Radeons, should go lickety split", but that was not the case. Wasn't hard to fix, but it shows that just because 2 different peices of hardware use the same Drivers it doesn't mean they have all the same features and won't conflict.
- Jul 11, 2001
- 40,951
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I removed the card, booted Windows 2000 SP4, and went into Add/Remove programs where I found the Turtle Beach Santa Cruz Driver, size 25.2 MB.
I click the Change/Remove button and the SC InstallShield Wizard kicks in and in a few seconds I see this dialog:
______________________________________________
Santa Cruz Driver Setup
______________________________________________
Reboot needed
There are pending file operations left from a previous install. To avoid potential problems, it is highly recommended that you reboot the machine now before running this install.
_ Yes, I want to restart my computer now.
_ No, I will restart my computer later.
Remove any disks from their drives, and then click Finish.
Please re-run this install after the machine has restarted.
Finish
______________________________________________
I decide to restart the computer, assuming whatever's screwy will resolve. After reboot, I get the same dialog when I try to remove the driver. The hardware can't be removed, since it's not in the list of devices to remove (I've physically removed the card at this point, as stated above). So, this time I click No, I will restart my computer later. I've seen this before, but don't know what to do about it. IOW, you can't remove the TBSC driver! Well, I can't. After clicking No, this appears:
______________________________________________
Question
______________________________________________
Warning! If you run the install now you may experience problems caused by a previous incomplete incstall. Do you want to install anyway?
Yes No
______________________________________________
Of course, I click No. Is that nutty or what? It assumes you want to install the driver, no chance you want to uninstall the damn thing.
Well, I guess I should just go in there in Safe Mode and run the Driver Cleaner utility, set for Turtle Beach and see what happens.
Edit: I rebooted in Safe Mode and ran Driver Cleaner against Turtle Beach and that seems to have removed the TB stuff. Driver Cleaner said it failed to find 3 expected files in the WINNT\inf folder. Turtle Beach is no longer in my Add/Remove Programs. Now to install my GTXP....
- Jul 11, 2001
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Well, not quite. I inserted the GTXP soundcard and hooked it up to the breakout box and booted Win2000. It Found New Hardware and I cancelled (the installation is an EXE). I ran the EXE, and while the install was progressing, I got a virus alert from Norton AV 2003:
____________________________________________
Norton AntiVirus
____________________________________________
Virus Alert
Norton AntiVirus has detected a virus on your computer.
Object Name: D:\WINNT\System32\Firsfa01.rra
Virus Name: Trojan Horse
Action Taken: Unable to repair this file.
OK
____________________________________________
I opened a text file and typed the message verbatim (as you see it above). I did not click OK. I came back and found the following instead:
____________________________________________
File Error
____________________________________________
The following error occurred on the file 'D:\WINNT\System32\FirstReboot.exe'.
The system cannot find the file specified.
(0x2)
Abort Retry Ignore
___________________________________________
Clicking Retry got me nowhere... it just reappeared in a very split second. I clicked Ignore next, and the installation appeared to proceed without problems. At the end, I was asked if I want to reboot or restart later!
I then saw that the Norton Virus Alert window was still displayed. It said that Access to the file was denied. I clicked OK, and it appeared again, same message. Then it disappeared. I then agreed to reboot. After rebooting, the GTXP soundcard seemed to be working OK, and I got no messages about a virus from Norton AV. I opened Norton Systemworks 2003, did LiveUpdate (I was already up to date in all components), and am now doing a full system scan, which is already working on my E: partition and didn't find anything on my OS partition, so I don't know what to make of that message about the trojan horse.
I looked for that file, D:\WINNT\System32\Firsfa01.rra, but it's not there. I figure that maybe NAV was fooled by the Hercules GTXP installation routine into thinking that there was a virus on the system. :Q:roll:
- - - -
Edit: No viruses were found by NAV after all this. A Google search on Firsfa01.rra (the supposed trojan horse) turns up nothing.
- - - -
Oh, one other thing - the Turtle Beach Santa Cruz directory and tree and all the files remain on my HD. I guess I can just delete that tree and be done with it.
sandorski
No Lifer
- Oct 10, 1999
- 70,797
- 6,355
- 126
Originally posted by: Muse
Well, not quite. I inserted the GTXP soundcard and hooked it up to the breakout box and booted Win2000. It Found New Hardware and I cancelled (the installation is an EXE). I ran the EXE, and while the install was progressing, I got a virus alert from Norton AV 2003:
____________________________________________
Norton AntiVirus
____________________________________________
Virus Alert
Norton AntiVirus has detected a virus on your computer.
Object Name: D:\WINNT\System32\Firsfa01.rra
Virus Name: Trojan Horse
Action Taken: Unable to repair this file.
OK
____________________________________________
I opened a text file and typed the message verbatim (as you see it above). I did not click OK. I came back and found the following instead:
____________________________________________
File Error
____________________________________________
The following error occurred on the file 'D:\WINNT\System32\FirstReboot.exe'.
The system cannot find the file specified.
(0x2)
Abort Retry Ignore
___________________________________________
Clicking Retry got me nowhere... it just reappeared in a very split second. I clicked Ignore next, and the installation appeared to proceed without problems. At the end, I was asked if I want to reboot or restart later!
I then saw that the Norton Virus Alert window was still displayed. It said that Access to the file was denied. I clicked OK, and it appeared again, same message. Then it disappeared. I then agreed to reboot. After rebooting, the GTXP soundcard seemed to be working OK, and I got no messages about a virus from Norton AV. I opened Norton Systemworks 2003, did LiveUpdate (I was already up to date in all components), and am now doing a full system scan, which is already working on my E: partition and didn't find anything on my OS partition, so I don't know what to make of that message about the trojan horse.
I looked for that file, D:\WINNT\System32\Firsfa01.rra, but it's not there. I figure that maybe NAV was fooled by the Hercules GTXP installation routine into thinking that there was a virus on the system. :Q:roll:
Oh, one other thing - the Turtle Beach Santa Cruz directory and tree and all the files remain on my HD. I guess I can just delete that tree and be done with it.
Scan the file for Virusses before trying to Install. Then Disable NAV for the Install.
- Jul 11, 2001
- 40,951
- 10,241
- 136
Well, it's installed. It's hard (very hard) for me to believe that the Hercules GTXP installation file would harbor a virus. That would have been sussed out long ago. Disabling NAV for the install isn't a bad idea! But the install's done, so be it. That was a wacky install, though. The uninstall of the Santa Cruz was almost as wacky! I had about 1/2 dozen changes I wanted to make to this box today and I'm not surprise I only got done with 1/2 of them. You just know something's going to go haywire:Originally posted by: sandorski
Originally posted by: Muse
Well, not quite. I inserted the GTXP soundcard and hooked it up to the breakout box and booted Win2000. It Found New Hardware and I cancelled (the installation is an EXE). I ran the EXE, and while the install was progressing, I got a virus alert from Norton AV 2003:
____________________________________________
Norton AntiVirus
____________________________________________
Virus Alert
Norton AntiVirus has detected a virus on your computer.
Object Name: D:\WINNT\System32\Firsfa01.rra
Virus Name: Trojan Horse
Action Taken: Unable to repair this file.
OK
____________________________________________
I opened a text file and typed the message verbatim (as you see it above). I did not click OK. I came back and found the following instead:
____________________________________________
File Error
____________________________________________
The following error occurred on the file 'D:\WINNT\System32\FirstReboot.exe'.
The system cannot find the file specified.
(0x2)
Abort Retry Ignore
___________________________________________
Clicking Retry got me nowhere... it just reappeared in a very split second. I clicked Ignore next, and the installation appeared to proceed without problems. At the end, I was asked if I want to reboot or restart later!
I then saw that the Norton Virus Alert window was still displayed. It said that Access to the file was denied. I clicked OK, and it appeared again, same message. Then it disappeared. I then agreed to reboot. After rebooting, the GTXP soundcard seemed to be working OK, and I got no messages about a virus from Norton AV. I opened Norton Systemworks 2003, did LiveUpdate (I was already up to date in all components), and am now doing a full system scan, which is already working on my E: partition and didn't find anything on my OS partition, so I don't know what to make of that message about the trojan horse.
I looked for that file, D:\WINNT\System32\Firsfa01.rra, but it's not there. I figure that maybe NAV was fooled by the Hercules GTXP installation routine into thinking that there was a virus on the system. :Q:roll:
Oh, one other thing - the Turtle Beach Santa Cruz directory and tree and all the files remain on my HD. I guess I can just delete that tree and be done with it.
Scan the file for Virusses before trying to Install. Then Disable NAV for the Install.
Remove hardware PCI modem
Install hardware external modem and configure
Remove soundcard and install a different soundcard, hook up to receiver
Install HD controller
Install TV card and configure
ScrapSilicon
Lifer
- Apr 14, 2001
- 13,625
- 0
- 0
suppose you should have elaborated on the Add/Remove Programs ..then shutdown the system..not reboot..then pull the hardware..to prevent
all the headaches of doing the above..which resulted in a thread that was overlong..like sandorski said as well shut viruscans(I usually End Task pretty much almost all processes..not critical to XP/2000 running ) off before doing uninstalls/installs..try not to be online as well. I would have also rebooted without either soundcard installed then ran the DriverCleaner/RegMechanic/etc... as always..ymmv
funboy6942
Lifer
- Nov 13, 2001
- 15,368
- 418
- 126
I just installed my Fortismo III sound card. I used the disk that came with it and got that error message about the horse and it failed to install the software. I thought great I got me a viro so I went to the website and downloaded thier latest driver and got it again and still wouldnt install. I thought how Nvidia has you dissable the viro program before you install so I checked the DL file fo ra viro and it came up clean. Turned off nortons and proceeded to install and it all went without a hitch. After it was done I rechecked my system32 folder for the viro and came up nothing BUT I did a full system scan last night and it says it is there. I did a seach for it and came up nothing. No program or file found but Nortons said it is there. So I re did the full system scan and again it came up. I quarentined the firstreboot.exe. I cant find anything online abut this Trojan. Aside of this thread and some in I think German I cant tell what the hell it is and its a hiding ah heck. I am going to email Hercules tech but since you mentioned it I was hoping someone here could shed some light on it fo rme incase I get the run around from tech support/
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