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Unbelievable: McAfee tech support

C

CaffeineAndStuff

Member
I got an email from my dad today - he had mailed McAfee technical support the following mail regarding mails from "microsoft support" with attachments. Here is his mail (I assume it is from a webform)
From: (xxxxxxxxxxx@free.fr)
Sent: Jan 10, 2004 3:30:26 PM
Subject: Is this a genuine Microsoft mail?

Description: I have now received three times the following mail:

Title: Use this patch immediately !
Sender: security@microsoft.com
Body: Dear friend , use this Internet Explorer patch now!
There are dangerous virus in the Internet now!
More than 500.000 already infected!

Attachments: There is a txt file attached McAfee EmailScanReport.txt
which I have not opened, and an executable file which I have not touched.

Please advise if this is genuine. If so I am surprised to receive
updates from Microsoft in this way.

*************************************************

Here is the reply he got from McAfee technical support:

Subject: McAfee Technical Support-#43007418xxx#-
Date: Sun, 11 Jan 2004 12:02:44 -0800 (PST)
From: m-VirusScan Online <support@mcafeehelp.com>
To: xxxxxxxxxxxx@free.fr



Dear xxxxxx,

Thank you for contacting McAfee Consumer Online Support. My name is
Hector. Having reviewed your e-mail regarding the mails from Microsoft. I
would be happy to support you in resolving your issue.

Yes, it is a genuine e-mail from the Microsoft.

Thank you for visiting McAfee Online Support. I appreciate the
opportunity to support your needs. You may receive a survey asking for your
comments on this e-mail experience. Your feedback will help to ensure
that I'm providing the highest quality service possible.

Regards,
Hector Moore
Technical Support Agent
McAfee Technical Support
JHI1001


I hope he didn't apply the "patch" from the email. I just can't believe that a reputable company such as McAfee would be spreading such incorrect information


 
AAHAHHA!


Oh that was great. At my job, I get about 20 of those every hour. Delete each one....it's so funny. 😛
 
just look up the header info to see if it really came from microsoft.com

web based email has it, go to options.
outlook, go to properties
 
Send in a nice complaint e-mail to customer support with the e-mails including headers and the Microsoft website.

Demand compensation. 🙂
 
Norton seems pretty decent...I sent them an executable with a virus that NAV didn't detect and they replied within a couple hours stating that the next definitions update would have the fix but in the meantime here's a set of beta definitions that already has it.
 
NAI/McAfee enterprise support is good. 😛 They normally know their products well. I feel sorry for people that have to use consumer support.
 
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