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UGH... Life as a customer service rep sucks balls

So I might just quit my job at this point. The idiocy from certain people I deal with is reaching lows that even I can't tolerate anymore.

For example: The past 5 or 6 months we've been dealing with somebody (who I will refer to as 'Dipshit') who doesn't understand the bill after countless attempts at explaining it from several different people. Well Dipshit gets all huffy because the bill is more than the advertised $19.95 a month price.

Now you'd think any person with a fucking brain would know that certain fees may apply. In fact, it said so right on the contract Dipshit signed and says so on every bill. Even if there weren't monthly fees, most people understand that when you have a new DSL line installed and/or activated there are multiple hardware and installation charges that you must pay off in the first few bills.

Well leave it to Dipshit to be the only person on the fucking planet that doesn't get it. Every month we get a call about the same shit, and every month we explain the charges, and all we hear is:

"You idiots told me it would be exactly $19.95 a month! There aren't supposed to be any extra charges because I signed up for $19.95! You're all a bunch of stupid idiots!"

Honest to god those words were actually spoken. It was like dealing with a god damned child.

Anyway, anybody else sick of their job?
 
It is ridiculous how phone/internet companies do that where it isn't actually the advertised price.
 
Originally posted by: Quintox
It is ridiculous how phone/internet companies do that where it isn't actually the advertised price.
Click to expand...

Yeah, I know it sucks. Nobody likes it but everybody, well... ALMOST everybody, knows it'll cost more than the advertised price.
 
Originally posted by: gorcorps
Originally posted by: Quintox
It is ridiculous how phone/internet companies do that where it isn't actually the advertised price.
Click to expand...

Yeah, I know it sucks. Nobody likes it but everybody, well... ALMOST everybody, knows it'll cost more than the advertised price.
Click to expand...

This one doesn't :laugh:
Text
 
With how fun the thread was this gets a 8/10 and the 2 points is because of how much fun it is posting there then in this one.
 
Originally posted by: Razgriz
Originally posted by: gorcorps
Originally posted by: Quintox
It is ridiculous how phone/internet companies do that where it isn't actually the advertised price.
Click to expand...

Yeah, I know it sucks. Nobody likes it but everybody, well... ALMOST everybody, knows it'll cost more than the advertised price.
Click to expand...

This one doesn't :laugh:
Text
Click to expand...

---->this thread


---->your head
 
Originally posted by: gorcorps
Originally posted by: Razgriz
Originally posted by: gorcorps
Originally posted by: Quintox
It is ridiculous how phone/internet companies do that where it isn't actually the advertised price.
Click to expand...

Yeah, I know it sucks. Nobody likes it but everybody, well... ALMOST everybody, knows it'll cost more than the advertised price.
Click to expand...

This one doesn't :laugh:
Text
Click to expand...

---->this thread


---->your head
Click to expand...

lol
 
I get in arguments with people about whether the person they are trying to reach is truly unavailable, at lunch, on another line, or in the bathroom on a daily basis. I want to throw my phone through the window sometimes.

edit: I didn't realize this was a parody. 😕
I am slow today.

My post is a 100% serious. 🙁
 
I work in retail. I know how you feel.

The most frustrating thing is when customers lose the ability to read. The packaging is in front of them, and all the questions they are asking are answered on it. Sometimes I like to just point to the answer on the packaging.
 
Hang in there. Some day you won't have to do this anymore and you can just tell stories at the bar. At least you can punch out and forget about it, right?

:beer:
 
Originally posted by: queenrobot
I get in arguments with people about whether the person they are trying to reach is truly unavailable, at lunch, on another line, or in the bathroom on a daily basis. I want to throw my phone through the window sometimes.

edit: I didn't realize this was a parody. 😕
I am slow today.

My post is a 100% serious. 🙁
Click to expand...

That's okay. All you have to do is start pretending you're a recording when they start arguing.

"Mr. so and so is out to lunch"
"Bullshit, now transfer me now before I..."
"Thank you for calling the office of Mr. so and so, to repeat this away message press 1"

you'll be golden 😉
 
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