It's a bank, they have no tie to the house other than to get as much $$$$ as possible from the sale, they really aren't the seller, they are simply approving the house to be sold.
You are correct.
The reason the owner is selling is that they can not pay the mortgage, so unless the floor is in dire need of repair and they agree to repair it, they are not going to pay for something that would be considered cosmetic.
My son just bought a short sale house in FL. He paid $30G less than it appraised. The owner agreed to pay to have the septic tank pumped out at her expense. He asked and she agreed but she didn't have to.
Someone had overbid him but they wanted their closing costs paid. The bank rejected the bid and accepted my son's. So the bank does have some say in the sale.
Some short sale facts:
If a property is listed as a short sale - the owner of the property is NOT the lender. This is a property owned by the seller (owner of record) who is overleveraged in the property and needs to sell anyway. In order for title to pass the lienholder must approve the sale - resulting in the short sale.
What this means to the seller in a short sale:
You will make the decision as to who the house sells to and under what conditions just like any other sale.
Once you have executed an offer of your choosing, the contract (along with a lot of other documentation) will go to your lienholder for approval.
Besides being unethical and illegal, executing multiple offers puts you in a position of liability.
What this means to the buyer:
The seller is the decision maker as to who the house sells to, but the sale must gain lender approval. This is a condition of the sale, just like an inspection condition.
The seller can legally only execute a single offer at a time.
Efforts to contact the bank to go over the owners head will prove fruitless. The seller rightfully owns this home. The lender can do nothing to sell the home unless they foreclose on the home and take ownership first.