I built my first PC a couple months ago. The main compnents are: MSI PRO-VDH motherboard, Intel i3-6100, NVIDIA GTX1060 6GB.
After about one month I started having problems with the GPU: when playing videogames at length the screen would turn to stand-by and the fan of the GPU would start to spin at maximum speed (I knew it was a video output problem because I could still hear the sounds of the game).
When this happened I would shut off the PC and restart: the monitor would only show a thick white line across the screen with some thin green dashes across the white line; then if I would remove the GPU and restart I could get a normal session, shut off re-install the GPU and restart again normally.
This started to happen more and more often, until it was happening just after launching a GPU intensive videogame, at this point I decided to send the GPU back to the store to get a repair.
When the store returned the same GPU I bought an additional fan and started to use it, but I got the same problem the very fist time I tried playing a GPU intensive videogame for a couple hours. Also, after that single time it happened once again while I was watching a video stream.
Additionally, since I got the GPU back the PC is sometimes restarting seemingly at random, or even just shutting off with the "debug led" for the CPU in the motherboard turned on (after which I have to remove the GPU, shut off the PSU and try to restart again a couple times, etc.).
I think that the shop ran their standard testing (whatever that is) and didn't find anything wrong. How can I tell them that I need a GPU that runs demanding tasks for hours on end, not one that powers on and stays at minimum load?
I really need to:
1) run some diagnostic on the whole system to understand precisely what is wrong
2) find a way to deal with customer support and make them recognize the card has a problem
After about one month I started having problems with the GPU: when playing videogames at length the screen would turn to stand-by and the fan of the GPU would start to spin at maximum speed (I knew it was a video output problem because I could still hear the sounds of the game).
When this happened I would shut off the PC and restart: the monitor would only show a thick white line across the screen with some thin green dashes across the white line; then if I would remove the GPU and restart I could get a normal session, shut off re-install the GPU and restart again normally.
This started to happen more and more often, until it was happening just after launching a GPU intensive videogame, at this point I decided to send the GPU back to the store to get a repair.
When the store returned the same GPU I bought an additional fan and started to use it, but I got the same problem the very fist time I tried playing a GPU intensive videogame for a couple hours. Also, after that single time it happened once again while I was watching a video stream.
Additionally, since I got the GPU back the PC is sometimes restarting seemingly at random, or even just shutting off with the "debug led" for the CPU in the motherboard turned on (after which I have to remove the GPU, shut off the PSU and try to restart again a couple times, etc.).
I think that the shop ran their standard testing (whatever that is) and didn't find anything wrong. How can I tell them that I need a GPU that runs demanding tasks for hours on end, not one that powers on and stays at minimum load?
I really need to:
1) run some diagnostic on the whole system to understand precisely what is wrong
2) find a way to deal with customer support and make them recognize the card has a problem
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