Yea, I saw the news yesterday.
I loved shopping at Zappos back in the day. Before they got bought out by Amazon. What I loved about Zappos was their awesome shoe catalogue 1-2 day VIP shipping (when it was not an industry standard. We are talking about 7-10 years ago now. And, most importantly their customer service which was legandary. If you needed to talk to someone you could find the customer service number fully displayed on Zappo's home page. The number wasnt't hidden like it was with most online businesses. Also, when you did call you could actually talk with a caring service rep. I remember talking to a rep for at least 30 minutes. That was unheard of back then. Zappos really set the bar high for that, and from what I've read the work environment was great. I'd like to buy Tony's book sometime soon. I've heard it's a good read.