Just thought I would share with you my experiences with MSI support.
I didn't want to do this (post), but after what I had been through, I
feel obligated to let all of you know how MSI treats their customers.
I originally bought a MSI-K7T Pro2a motherboard in December of 2000
after reading sparkling reviews of its stability. Although I didn't
know it at the time, my first mistake was to buy from this company
called Dynasty Express. My order came through fine--I ordered 3 K7T
motherboards at the time and all three worked for about 4 months.
Then in March, one of my motherboards died and I had it RMA'd with
Dynasty. Although it took a while, the RMA went through fine. Then
in mid May, another one of the K7T motherboards died. I contacted
Dynasty Express only to find out they had gone out of
business--website/phone no longer working. After looking on
www.resellerratings.com, I also found out that they had engaged in
some shady practices and are currently under investigation by the FBI
for fraud.
Seeing as how Dynasty was no longer an option, I contacted MSI with
the hope of getting an RMA from them for the motherboard. MSI is
absolutely horrible with customer service--initially I tried to
contact them via phone. Nobody picks up the phone there. Instead,
you are greeted by voice answering machines. So I left several
messages explaining my situation requesting an RMA. For two weeks,
there was no answer so then I started to send e-mail to their RMA
department requesting RMA service. A week passed and finally MSI
e-mailed me back saying I should contact another one of their vendors
(not Dynasty) and have it repaired there but that I would have to
shell out the money for it myself.
As you can expect, I don't like MSI's stance in this at all. OK sure,
I should first try to contact the original vendor for all
support/service which is what I tried to do but this is a unique case
where the original vendor is no longer a viable option. I feel it's
now MSI's obligation to provide the warranty service, because the
original vendor is no longer an option, and because the product is
still under warranty.
I replied back to MSI and told them I felt it was unfair of them on
their part not to honor the warranty. I e-mailed one of the head
customer service representatives (whose name escapes me at the moment)
and simply told them that if this was MSI's position on the matter,
than I would have to share my experiences on the matter on the
newsgroups. Apparently, they don't care because I haven't received a
response from them.
Well, that's my experience with MSI. Needless to say, I'm not going
to be purchasing anymore MSI boards in the near future. Although MSI
used to reign on top for stability, boards from Asus and Iwill have
caught up to MSI. Just thought I would share with all of you...any
thoughts would be appreciated.
I didn't want to do this (post), but after what I had been through, I
feel obligated to let all of you know how MSI treats their customers.
I originally bought a MSI-K7T Pro2a motherboard in December of 2000
after reading sparkling reviews of its stability. Although I didn't
know it at the time, my first mistake was to buy from this company
called Dynasty Express. My order came through fine--I ordered 3 K7T
motherboards at the time and all three worked for about 4 months.
Then in March, one of my motherboards died and I had it RMA'd with
Dynasty. Although it took a while, the RMA went through fine. Then
in mid May, another one of the K7T motherboards died. I contacted
Dynasty Express only to find out they had gone out of
business--website/phone no longer working. After looking on
www.resellerratings.com, I also found out that they had engaged in
some shady practices and are currently under investigation by the FBI
for fraud.
Seeing as how Dynasty was no longer an option, I contacted MSI with
the hope of getting an RMA from them for the motherboard. MSI is
absolutely horrible with customer service--initially I tried to
contact them via phone. Nobody picks up the phone there. Instead,
you are greeted by voice answering machines. So I left several
messages explaining my situation requesting an RMA. For two weeks,
there was no answer so then I started to send e-mail to their RMA
department requesting RMA service. A week passed and finally MSI
e-mailed me back saying I should contact another one of their vendors
(not Dynasty) and have it repaired there but that I would have to
shell out the money for it myself.
As you can expect, I don't like MSI's stance in this at all. OK sure,
I should first try to contact the original vendor for all
support/service which is what I tried to do but this is a unique case
where the original vendor is no longer a viable option. I feel it's
now MSI's obligation to provide the warranty service, because the
original vendor is no longer an option, and because the product is
still under warranty.
I replied back to MSI and told them I felt it was unfair of them on
their part not to honor the warranty. I e-mailed one of the head
customer service representatives (whose name escapes me at the moment)
and simply told them that if this was MSI's position on the matter,
than I would have to share my experiences on the matter on the
newsgroups. Apparently, they don't care because I haven't received a
response from them.
Well, that's my experience with MSI. Needless to say, I'm not going
to be purchasing anymore MSI boards in the near future. Although MSI
used to reign on top for stability, boards from Asus and Iwill have
caught up to MSI. Just thought I would share with all of you...any
thoughts would be appreciated.
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