Time Warner's ROADRUNNER ??? Your Opinions / Facts ?

[CorCentral]

Tell me what you think of the service & how much per month it costs with Cable & Seperate from .


Thanks

 

[Pacfanweb]

I have it and it rocks.

 

[VirusDub]

I got totally screwed by Road Runner. The service was intermittent for about 2 years until they managed to fix it. It would just go out randomly every few hours and sometimes stay out for a day. They guy that first installed it was a moron, but the next 11 people that came to "fix" it must've been, too. The good thing was that we didn't have to pay for the repairs. And when it did work, it was great.

 

[bigrash]

I've had RR for more than a year now and it's fast. I'm thinking about changing to RCN since Timewarner raised their price

 

[Mr.IncrediblyBored]

The speed is pretty good. There was a few month period where they "were upgrading their servers," but things are better now. Its gone down about 10-12 times in the 3 years I've had it. Each time was usually a couple hours or so in length, so it wasn't a big deal.

I'm not overly impressed with their service, but I'm certainly satisfied by it. All this for $40 a month.

 

[Vadatajs]

I have it at home (burnt hills NY) and they oversold our neighborhood. We get frequent slowdowns and lose the connection on a nearly weekly basis. Over the summer we had 3 multi-day outages in a month.

 

[Thrillhou]

It stinks. Stay away from my bandwidth. You do not want it. J/K


It is very good. Sometimes it is faster than work. I did not have any trouble getting it working. I guy I work with also got it, but he had a problem when he moved. The apartment he moved to had a filter on the line so he didn't get the RR service for 1 day. Not bad considering some of the horror stories you hear.

 

[crypticlogin]

I must've had RR in the good days (May'99 - May'01) but other than the occasional service failure once every 5-6 months for a few hours at a time, it was a decent service compared to the DSL option. I chose the self-install kit and the service tech just gave me a few things to sign, extended the coax cable to my machine, and off he went. Yeah, there was the problem with them giving me the wrong activation service number but they credited me the second month for the trouble.

Of course, a lot of things could change over the course of 6 months and service obviously varies from area to area.

 

[SnowPunk98]

Ive had mine for a while its usually good but seems to go down quite often and there techs couldnt tell the differance between a modem and a router but hey what do you want from RR techs

 

[bigcfromcinci]

Ditto this


<< I have it and it rocks >>



I average about 280k a second dl and 140k upload.It's pretty freakin fast.It's 4 times faster than my ADSL.Only problems I have had are having to reset the modem once every 2 weeks,but it's NEVER been down since I've had it..which has been about 4 months now.It cost's me 39.99 a month which is well worth it if ya ask me

 

[imiloa]

its been good to me....it does go down once in a while, but nothing major. They did raise the price to $49.95 though

 

[m2kewl]

<< Ditto this

<< I have it and it rocks >>

I average about 280k a second dl and 140k upload.It's pretty freakin fast.It's 4 times faster than my ADSL.Only problems I have had are having to reset the modem once every 2 weeks,but it's NEVER been down since I've had it..which has been about 4 months now.It cost's me 39.99 a month which is well worth it if ya ask me >>



Agreed, my speed is more/less the same. Switched to RR b/c I've had nothing but problems with Verizon DSL!

 

[Cessna172]

I used to have it. For the first 2 months, I had nothing but problems. But they fixed them and it was great until I moved a year later. Very fast d/l, great news server, and decent upload speed. I paid $40/month, but it's worth at least $50/month--I would pay more than that if I had to. Cable is way better than DSL in most cases.

 

[helloedchen]

well...i think it kind of doesn't make a difference what we say in this thread since each area will be different. Some people have great connect speeds which can be attributed to newer coax lines, newer drops to the house, etc. But then there are people who live in older neighborhoods with 30-40 year old lines that just will not hold a signal for more than an hour.

if I were you, i would check the house u are in now and neighboring houses. Maybe a neighbor next door has it and you can ask first how their service is doing. Often times, if their service has not been down often, yours won't either.

as for download/upload, TW RR here in upstate NY is offering 2Mb (~250KB/s), I've hit higher actually. Uploads are at 384Kb (~48KB/s) roughly, which is about right. Upload is pretty crappy, but since I don't do much uploading, it doesn't affect me much. Price wise, I don't think they can be beat. Free NIC/modem with monthly service charge. If service goes down, credit is offered to compensate.

 

[yourharddrive]

I have RoadRunner by Comcast and I can tell u that the RR network is alot better, stable, and faster than the now deceased @home network.

 

[UNCjigga]

Its the best network here in Charlotte...2.5-3mbps downlink where I am, 0.5-1mbps uplink...

 

[swayinOtis]

i live in the country. i could get no better than 28.8k with dialup. when they put cable out here i got RR as soon as i could. best thing ever. btw, i live in central NC.

it screws up from time to time but when you can download 12 MB a minute it's worth it. my porn, i mean, my MP3 collection swelled.

i just hate that they jacked up the price recently. total bullsh1t. they said it to pay for a new website. the RR website is a weak piece of crap that no one uses anyway so it's a waste of time and money.

 

[Idiot56209]

I love mine. There are times it goes out completley, but it's short term and predictible (9AM every morning for example).

The service is good..... remote mail, back up dial up..... No complaints. Espscially since I replaced all of my coax with quad shielded cable.


Cost = $39.95 w/ existing cable.

 

[TheBuss]

RR used to be great, a year ago. They've put so many people one the lines that it really kills your bandwith. When I got it about 14 months ago I usually got 300-400k downstream. Now i'm happy when i get above 125. What everybody else say's in the forum doesn't really matter. Ask people in your area how it is. And the tech support is piss poor at best. My parents have had to call them and never got anything fixed until i came home and did some simple task. They're really only good for telling you if it's the network that is messed up or your computer.

 

[glen]

Tech support is clueless an uniformed about real problems at TW till after you have called them to report it.
They will NEVER EVER admit it when a router is out.
They are slow to update their DNS servers.

 

[SUOrangeman]

I've had RR through COx Cable here in northern Virginia for over two years now. All I can say is that 7AM on a Sunday morning is the best time to download GIGS of stuff. I just hope your hard drive can keep up.

Seriously, service may have been down a total of 24 hours over the past two years. Nothing for me to really complain about. AND, they haven't raised rates here! $15 modem rental + $30 service with local TV-only package. If I went to basic cable, my data service would be $20 a month.

-SUO, buying the cable modem at Best Buy tomorrow for > $100 before $30 rebate

 

[d33pt]

i've had it for about 4months... last two months have been flawless.. with no hiccups.. my server uptime is 60days and it's kept the same ip the whole time... before that i had a couple of downtimes but nothing major. i think it's alot better than my telocity dsl that i had last year...

 

[TheDukeOfURL]

rr user here.

they're usually pretty good. never had an outage last more than 12 hours. grrr.

TIP: whenever you have problems, dont call the 877 number for tech support. they route to a call center in canada and get you to explain your problems to people who dont know what you're talking about, and wind up transferring you to a different tech anyways. save yourself 45 minutes and call the LOCAL TW number and ask to speak to a RR tech. they'll transfer you no problem. as a matter of fact, i have the local TW on speed dial, just in case.

 

[MeanMeosh]

i like it, its fast. no outages yet.

however.. i'm paying close to $75 a month for it ($55 for cable internet + $10 for basic cable for tv (no connection without atleast this) + tax). if i had somethign better than basic cable, then service would be only $45 a month though.

 

[Maleficus]

I have much to Contribute to this month old post about RoadRunner.

I am VERY ticked off.

there service is HORRIBLE. my pings have been slowly raising and service is beginning to be intermittent. Service worsens trifold at night and once again there tech support doesnt even know how to turn a computer on. COMPLETE idiots. i have 3 chat logs with them one guy didnt respond at all and just closed the chat.