My letter to them is below. I agree with caps of some sort, I am more in favor of a cap the speed to something low but reasonable ie 1-2mbps once the cap is hit.
I just read the article on newsweek (
http://www.businessweek.com/te...90331_726397.htm)about the expansion of your data caps. I just wanted to say that the limits being enacted are a massive step in the wrong direction. I can understand that there are abusers and they need to be controlled, but with caps so low it seems that you are just becoming greedy and trying to stifle services such as netflix streaming content.
Let it be known that myself and many like me will not stand for this type of business practice. If the caps are enacted in my area, not only will you lose a Road Runner customer of nearly 10 years, but a cable television customer as well. You arent the only game in town, satellite television offers comparable rates and services as does the phone company with their DSL offerings.
Granted, my account isnt much in the grand scheme of things, but in todays economy accounts that are paid on time with several bundled services are getting harder to come by. Please do not alienate your customers with such draconian limits.