In my opinion, they tend to sensationalize their prices and later hit you with a high shipping price and horrible customer service.
My answer to people who are satisfied with their couple of orders with TigerDirect is that....
Even Tigerdirect can't screw up on EVERY order... The problem arises when the screw ups are frequent and the fact that they cannot handle the problems well. Their warranty and satisfaction policies are sub-par of the industry and their CSR's are simply horrible. The direct contrast of Tigerdirect would be Newegg.com.
My horror story....
I've ordered a Wireless Access point from them. They sent a refurbished one. It was missing the installation CD. Now, I do not care much for the installation CD but I was upset that I payed for a new access point but instead got a used one. So I went and checked the product link and no where did it say that it was a refurbished one.
I complained to the CSR and the CSR gave me "things happen" explanation and was very nonchalant in his attitude. I was so upset and I told him that I wanted to cancel my order and just return the product.
He told me that I couldn't return it for the money back. He said that he'll only exchange it for a new one.
This is where the story gets worse...
He said that I would have to pay for my own shipping to ship the refurb access point. I argued with him that I should not have to assume any shipping charges because the whole problem occured because of their mistake.
After much arguing, I decided to hang up and try another CSR.
I called again and got a different CSR but with same results...
I called the third CSR and this time, after threatening to sue the bejesus out of them, the CSR manager said that they would send out a box for return.
I was moderately satisfied and I asked that they send out a NEW replacement ASAP. However the CSR put me on hold and after 10 minutes he came back and told me that they don't stock the NEW Access Points...
Now at this point, I was at a boiling point... The fact that they didn't stock the new access points and falsely advertised it as a new one was really upsetting. Even the price wasn't that low for common sense to kick in and remind me that it was a refurb product.
Anyhow. The CSR kept on apologizing for the error but kept on saying that there is nothing he can do. I asked for the manager but CSR would put me on hold and come back to tell me that the manager wasn't there.
I was so upset and so pissed, it was unbelievable... I couldn't stand the fact that I got scammed....
Anyhow, for the next 5 minutes, CSR kept on saying that I couldn't return my product but only exchange it for the same item.... OMG... Back to where we started from.....
Anyhow... I was so pissed I just hung up the phone.
I hooked up the Access Point and it worked fine so I just bit my mouth and did not call them back.
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