Things to look out for in an Interview for Tech Support??

[BCskunk]

Just graduated from uni 2 months ago and today got a call from EMBANET.com for the position technical specialist.

This company does E-learning and E-solutions.

Hope u guys can give me some advice on what kind of questions they would normally ask and how should i prepare for it.

what DOs and DO NOTs.

any helpful hints on interviews for tech support jobs would be great.

THanx guys

 

[guyver01]

what will you be interviewing for tech support for... i can give you advice.. but won't help if you're doing tech support for unix systems


first advice - know the systems you're gonna be working with

 

[BCskunk]

since this company does E-learning... they provide many online courses for people throughout north america.

SO it is basically aimed for people who are having problems with the software, hardware problems.

General tech support..not really aimed any system in particular yet... if anything..i will need to know windows XP inside out which i do already...cos thats what most homes have rite now...oh..and win 98

pls give me some advice

thanx alot man

 

[Encryptic]

Speaking from what I remember of the interview for my present job (almost 4 years ago), they'll probably ask you about your computer knowledge and if you've done technical support in the past (which is a big plus obviously). Do you know what your responsibilities will be?

 

[BillGates]

My big advice would be to focus on talking about all of your excellent customer service skills with a much smaller emphasis on your technical abilities.

Tech skills can be learned and improved, whereas customer service skills (people skills) are much more difficult to learn.

They will eat it up.

 

[DocBartend]

Never say cant, wont,doesnt. Eye contact. Be confident in your first answer. Be ready to answer scenario questions.

 

[Encryptic]

Originally posted by: BillGates
My big advice would be to focus on talking about all of your excellent customer service skills with a much smaller emphasis on your technical abilities.

Tech skills can be learned and improved, whereas customer service skills (people skills) are much more difficult to learn.

They will eat it up.

Look, I already told you! I deal with the goddamn customers so the software people don't have to! I have people skills! I am good at dealing with people! What the hell is wrong with you people!

 

[m2kewl]

don't tell them you can't find the Any key

 

[kranky]

Here's what I'd say...

I like to help my users. My customers really like my stuff when it works, but I understand why they are upset when it doesn't. I really enjoy assisting them in getting newer and more powerful stuff. I know things go wrong sometimes, but they can always call me for a fix. I relate well to people in the 14-25 age group and since they have a lot of disposable income, I recognize that would be a big market for us.

And that's why I see a lot of value in my background as a drug dealer.

 

[Zugzwang152]

Originally posted by: kranky
Here's what I'd say...

I like to help my users. My customers really like my stuff when it works, but I understand why they are upset when it doesn't. I really enjoy assisting them in getting newer and more powerful stuff. I know things go wrong sometimes, but they can always call me for a fix. I relate well to people in the 14-25 age group and since they have a lot of disposable income, I recognize that would be a big market for us.

And that's why I see a lot of value in my background as a drug dealer.

except dont say "stuff"

 

[Encryptic]

Originally posted by: kranky
Here's what I'd say...

I like to help my users. My customers really like my stuff when it works, but I understand why they are upset when it doesn't. I really enjoy assisting them in getting newer and more powerful stuff. I know things go wrong sometimes, but they can always call me for a fix. I relate well to people in the 14-25 age group and since they have a lot of disposable income, I recognize that would be a big market for us.

And that's why I see a lot of value in my background as a drug dealer.

Ever see the Software Vs. Drugs comparison list? Scary parallels between the two...