these guys at asus are terrible! (RMA issues)

[fo0k]

my warranty is about to expire this month, and i can't even get an RMA number out of them!

calling on the phone is pointless because they're always "busy with other customers" for 45+ minutes. filling out the online RMA form just gets me an automated response to either call them or fill out the online RMA form...

what do i do? am i covered even if my warranty expires because i initiated a claim before the expiration? it is for my xonar essence ST soundcard. i'd just chalk it up to a bad experience, but these things still sell for $200+ 🙁

 

[MagnusTheBrewer]

Is there a reason you can't fill out the online RMA form? Are you saying it won't let you submit it or, that when you do, it tells you to call them or fill out the online RMA? If the latter, you have submitted it and have to wait for them to contact you.

 

[technocog]

Never had to use their technical support, but I will keep this in mind when purchasing future hardware. Thanks for the heads up.

 

[Spikesoldier]

isnt it like chinese new year and they're off for a week?

 

[fo0k]

Is there a reason you can't fill out the online RMA form? Are you saying it won't let you submit it or, that when you do, it tells you to call them or fill out the online RMA? If the latter, you have submitted it and have to wait for them to contact you.

the latter. and i don't think they're going to contact me afterward, as it is now a "closed" case. even got the followup survey e-mail.

i resubmitted the RMA request again. hopefully i get someone who can read and comprehend.

ugh... they have some great products, but this is becoming a real turn-off.

 

[heymrdj]

Either way you're probably going to lose money. I had to take off work to do it. I asked my boss for enough time to do it that morning, unpaid. 2.5 hours of on hold time to get help.

I would have been docked for it but it was a slow day so that boss just paid me anyways. He was a good man 😀.