The "tap" on my wife's touchpad won't work.

[marmasatt]

The "tap" on my wife's touchpad won't work.

That kind of sounds like the beginning of a joke, now that I read it again.

So anyhoooo, out of nowhere here Toshiba Satellite c655 started giving her the business. The touchpad itself works, and the 2 buttons are working fine - but there is no "tap" or double-click or what have you. (I didn't know this was called tap but it seems to be coming up as I research). So is this a setting? Is it a hardware issue? Is it a button lock perhaps?

I've reinstalled the driver and the synaptics pointer is working fine under devices. She is running W7.

Any ideas? Thanks.

 

[Virgorising]

That kind of sounds like the beginning of a joke, now that I read it again.

It does!
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This could well be something mechanical.....a dirty contact or something related. that is my initial instinct at this point, but early point, and would be logical to explore what I will add.

Not to insult, cause I can tell you know stuff, are yr wife's touchpad drivers current? Did you visit Toshiba and check?

What happens when you hook up a USB mouse? Does it function normally?

I worked on a friend's Toshiba lappy not long ago, also running W7. As I recall, under Mouse Properties, there are some touchpad settings....under advanced. Unless I am imagining it, I think one even addressed touchpad/tapping specifically.

Pls go there and delve. Perhaps this is a sensitivity issue which can be adjusted.
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K....I am trying to remember my friend's Toshiba lappy, and maybe what I remember was under Input Devices.
I only saw it briefly, sorry I can't remember more accurately. But, positive you will find it.

 

[Virgorising]

Well, there appear to be a bazillion c655s.

http://support.toshiba.com/

If U key in yr wife's lappy specifically, you can see if yr touchpad drivers are current, if you haven't already, which you may have.

 

[marmasatt]

Yeah, I tried a 3rd driver. No good. It is a C655-S5123 btw. I went to options and checked "enable tapping" under mouse settings. Will keep trying....

 

[Virgorising]

Yeah, I tried a 3rd driver. No good. It is a C655-S5123 btw. I went to options and checked "enable tapping" under mouse settings. Will keep trying....

Yes!
That was what I saw re tapping in the Toshiba lappy I was working on. Did you also see anything enabling adjusting sensitivity in that?

Luv yr tenacity.....positive yr wife luvs it more!!!

Not to insult, you are clearly very sharp....but when you uninstall a given driver and install a new one, you reboot, yes? Sometimes when on frustration autopilot, I forget to do that.

 

[Virgorising]

K...I just delved in the really nice manual for this lappy. The lappy has interesting function keys for almost everything via hitting FN + the proper key. The touch pad key is F9. Maybe try to use that and disable the touchpad and then enable it again same route and see if things normalize re tapping.

 

[Ketchup]

Create a new Windows user account and see if the issue continues into the new account.

 

[marmasatt]

Will try both later today. Thanks guys.

 

[Matt1970]

Create a new Windows user account and see if the issue continues into the new account.

I would first try to disable tapping and then save and close everything. Then go back in and enable it again. I have seen that fix it before. Otherwise what ketchup suggested should do the trick.

 

[marmasatt]

I would first try to disable tapping and then save and close everything. Then go back in and enable it again. I have seen that fix it before. Otherwise what ketchup suggested should do the trick.

This is unbelievable. I've checked and unchecked tapping. I've done a system restore. I created a new administrator account. Nothing is working. There is even a function button. The synaptic touchpad works fine, but the tap double click does not.

 

[Matt1970]

This is unbelievable. I've checked and unchecked tapping. I've done a system restore. I created a new administrator account. Nothing is working. There is even a function button. The synaptic touchpad works fine, but the tap double click does not.

I am confused. You can nap tap to click but the double tap doesn't work?

 

[C1]

Look for sensitivity setting or click speed setting in touchpad control panel or mouse setting. Lower "click speed".

As a test that tapping may actually be working (just sensitivity/speed is set poorly), try double tapping the touchpad as rapidly as you possibly can.

 

[marmasatt]

I am confused. You can nap tap to click but the double tap doesn't work?

Don't know what nap tap mean exactly. You can move the mouse cursor with the touchpad, and the buttons appear to be working. Maybe I can map the left one to be "double click" or something, so we don't have to use this blasted mini mouse....

Edit: The left click button on the touchpad is generally open or double click, right? That's not opening or doing anything either...

 

[marmasatt]

Look for sensitivity setting or click speed setting in touchpad control panel or mouse setting. Lower "click speed".

As a test that tapping may actually be working (just sensitivity/speed is set poorly), try double tapping the touchpad as rapidly as you possibly can.

Done. Slider all the way up, and all the way down, and in between. Tapping rapidly does nothing. Well, with the exception of increasing my ire for this thing. It's about to go through the window.

Edit again: And yes, the left button doesn't seem to be working. Say I want to use the scroll bar and "grab" it with the left touch button, nothing happens.

 

[Matt1970]

My bad. Can you single tap and get a single click? If you can tap once and get a single click, but not be able to tap twice and get a double click, than it's the sensitivity settings like C1 suggested. I have seen quite a few of them go bad where tap to click just no longer will work even after a format.

 

[Virgorising]

My bad. Can you single tap and get a single click? If you can tap once and get a single click, but not be able to tap twice and get a double click, than it's the sensitivity settings like C1 suggested. I have seen quite a few of them go bad where tap to click just no longer will work even after a format.

I mentiioned sensitivity setting in post #5. I felt adjusting those would work. If it didn't.....I guess the part needs replacing. I never did that repair and i think would not even try.

But am sure they would at some lappy repair place.....also bet it would be way expensive.

I hate working on lappys. And I have skinny fingers. I hate it. Unless it's just KB replacement or simple stuff.

 

[marmasatt]

My bad. Can you single tap and get a single click? If you can tap once and get a single click, but not be able to tap twice and get a double click, than it's the sensitivity settings like C1 suggested. I have seen quite a few of them go bad where tap to click just no longer will work even after a format.

Thanks to everyone. No fix. I get no taps at all. It's just not responsive. I think it's a hardware issue. Installed some Bios that just came out this week and then Synaptics that showed up this week. Nothing.

 

[Virgorising]

Thanks to everyone. No fix. I get no taps at all. It's just not responsive. I think it's a hardware issue. Installed some Bios that just came out this week and then Synaptics that showed up this week. Nothing.

Alas, that was my first posted guess. But I was hoping for the other possibilities. Would U consider having the touchpad replaced? Again, I think would be expensive, but that could also be area specific.

I preferred using USB mouse with my lappy when I was still using it. Would that be a good alternative?

 

[Matt1970]

I mentiioned sensitivity setting in post #5. I felt adjusting those would work. If it didn't.....I guess the part needs replacing. I never did that repair and i think would not even try.

But am sure they would at some lappy repair place.....also bet it would be way expensive.

I hate working on lappys. And I have skinny fingers. I hate it. Unless it's just KB replacement or simple stuff.

Yes you get credit for mentioning sensitivity first. I would still try a format and reload before I went for a track pad replacement. They are often both glued and screwed in and the screws are wicked tiny, and that's if it isn't part of the top bezel assembly anyways. You would be better off with the whole top bezel replacement.

 

[Virgorising]

Yes you get credit for mentioning sensitivity first. I would still try a format and reload before I went for a track pad replacement. They are often both glued and screwed in and the screws are wicked tiny, and that's if it isn't part of the top bezel assembly anyways. You would be better off with the whole top bezel replacement.

Hey. K....but my first instinct that it was mechanical I did hate.

Bet YOU could do this repair in 11 minutes! How much U think this repair would cost?

This repair would take me 2 days.....and half the tiny black screws would get lost....as you alluded to. I did learn to put them in a small clear glass cup, but some still escape

I hate touch pads. But not as much as fixing lappys.

 

[Virgorising]

Wow.

Tons of these for tiny money on ebay! The cable ribbon as well.

http://www.ebay.com/sch/i.html?_nkw=toshiba+satellite+c655+touch+pad

Why I can't find a free shop manual for this thing on Toshiba I do not know.

Dell offers free documentation for everything it makes forever. Including service manuals. Why everyone does not, I do not know.

But maybe you could do this repair! Or have a friend who might be able to?
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http://www.nodevice.com/manual/satellite-c655/get89163.html

Sorry, you should not have to PAY FOR THIS THING!!!!!

 

[Matt1970]

Hey. K....but my first instinct that it was mechanical I did hate.

Bet YOU could do this repair in 11 minutes! How much U think this repair would cost?

This repair would take me 2 days.....and half the tiny black screws would get lost....as you alluded to. I did learn to put them in a small clear glass cup, but some still escape

I hate touch pads. But not as much as fixing lappys.

If you can do the keyboard, you can take the entire laptop apart. The plastic strip or top piece you takeoff to get access to the top screws of the keyboard is no more difficult than the rest of the laptop. It's just a little more time consuming. 11 minutes is pushing it even for a disassembly job for parts. Patience is the key or you will be buying replacement bezels or worse out of your own pocket. Remember, you aren't paying me just to replace the touchpad, you are paying to know that's what needs to be replaced and know how to replace the touchpad/top bezel case and not damage anything. I probably wouldn't touch a job like that for less that $75.

If it helps you any they are a LOT easy to disassemble now than they used to be. Now there may be 3 different screw sizes to keep track of, back in the day you would be lucky to have more than 3 be the same size. We would draw a diagram of the bottom on paper and tape them on the paper. You could tape them next to the hole they went into but they could easily get dislodged. For the most part everything is on one board now as well and that did not used to be the case.

 

[Virgorising]

If you can do the keyboard, you can take the entire laptop apart. The plastic strip or top piece you takeoff to get access to the top screws of the keyboard is no more difficult than the rest of the laptop. It's just a little more time consuming. 11 minutes is pushing it even for a disassembly job for parts. Patience is the key or you will be buying replacement bezels or worse out of your own pocket. Remember, you aren't paying me just to replace the touchpad, you are paying to know that's what needs to be replaced and know how to replace the touchpad/top bezel case and not damage anything. I probably wouldn't touch a job like that for less that $75.

If it helps you any they are a LOT easy to disassemble now than they used to be. Now there may be 3 different screw sizes to keep track of, back in the day you would be lucky to have more than 3 be the same size. We would draw a diagram of the bottom on paper and tape them on the paper. You could tape them next to the hole they went into but they could easily get dislodged. For the most part everything is on one board now as well and that did not used to be the case.

Matt....I luv U R being positive and encouraging. I replaced one lappy mobo.....and said NEVER AGAIN....BUT, I have done repairs on some lappys which went OK.

I do not have the gift for this....once found broken lappy in the garbage of my building, took it apart, got what was wrong, bought parts on eBay.....and could not do the solders properly to get it back together normally. I borrowed the small iron and solder from the Staff. I hated all of it, OK?:$ Plus some of the parts were total cheap, flimsy garbage.....like the hand rest, the garbage bezels, etc.

And U bet, lappy screws try to escape and hide in the rug. And you end up short at least three.

Re my failed project to put right the one I found....I kept the drive and the ram and threw it back out....and wrote what I gave for the parts off.

I like working in giant ATX towers where I can practically fit.()

But thank U for overestimating me.
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first lappy repair I did was on my Alien....a friend was using it and he let something big fall on the KB and smashed some keys. I went on ebay found a special BUY ONE KEY guy named Jim who ended up liking me and taking pity on my key mess; he exhausted himself to find replacement keys and could not. So I hadda sign up for this esoteric part at some esoteric parts site I found. Guess wut the KB cost? ONE HUNDRED TEN DOLLARS.

Lappy parts hugely proprietary! Is sickening.

Seriously. So that KB replacement was my first lappy repair. I even took pics. I will find them. But Matt.....what that KB costs to MAKE...flimsy weightless garbage....MUST BE UNDER FIVE dollars.

Hold on, I will hunt for the pics now. But trust me, I am not GOOD AT LAPPY REPAIR.

 

[Virgorising]

Not to hijack the touchpad issue thread, but it seems lappy repair is part of it.....found two pics, I thought I had more....yes, this was a no brainer, my first lappy repair.... but I still resent wut I hadda give for the new KB.....it is GARBAGE, LOOK AT IT. I still have the damaged one. Two smashed keys and I hadda give $110 and that was without shipping....and get on a waiting list!

 

[Matt1970]

Wow that's pricey for a keyboard but it's all supply and demand. I came close to that one time. I think it was $70 but it was a brand new model Sony so replacement parts weren't very available yet. That was a year and a half ago. She had it back in a few months ago to get some malware out of it and I was curious what they keyboards went for now and they were $20.